ProProfs Blog

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. So, to help you hire the right customer service, support, and experienced team members, we’ve created a small guide for you. Remote Customer Service Representative.

Customer Service 166

Customer Service Engineering Customer Support Management 166

ConvergeOne

JUNE 28, 2022

So much has been written on this topic, and an entire cottage industry has been created around it. There are books and blogs (among other things) sharing tips and techniques for addressing it… while also questioning whether or not it is real. Did their job fit in with their new life at home and remote work?

Self service 82

Self service Quality management Technology Contact Center 82

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

TeleDirect

OCTOBER 1, 2022

The term “contact center environment” refers to the atmosphere and culture present within your call center team. There are many elements that can create a positive or negative work environment in this industry, including pay rate, employee regulations, training periods and the way that management treats their team.

Call Center 62

Call Center outsourcing Business Process Outsourcing Contact Center 62

Enghouse Interactive

JUNE 4, 2021

How can companies build the right environment and culture to persuade them to stay? It will also give companies the ability to strengthen team and company culture when there are more staff in the office, ensure the effectiveness of face-to-face training, and make it easier to spot and respond to the symptoms of wellbeing issues.

Analytics 63

Analytics Self service Technology Metrics 63

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

Totango

JANUARY 6, 2022

If you’ve been following along in our series about burnout and mental health in customer success, then you already know how to spot signs of burnout on your CS team and ways to help fight burnout as a CS leader. Another great option is creating playlists of your favorite podcasts. Pump Up Your Playlist. Set Boundaries.

Management 87

Management Best practices Enterprise Personalization 87

24-7 InTouch

JANUARY 17, 2023

She discusses how fast-tracked innovation around automation, enhanced well-being, and workspace optimization via AI-enabled technologies sets businesses up for success with long-term remote work. CX re-design and trusted teams drive resilience and overall well-being across high growth brands.

Journey mapping 52

Journey mapping Customer Care Coaching Technology 52

24-7 InTouch

APRIL 15, 2021

In a recent blog post , we highlighted key engagement drivers for at-home employee models, including flexible scheduling and virtual communities. Creating a positive employee experience may sound simple, but it can be challenging to replicate the energy and culture from the contact center environment and beam it into each associate’s home. .

Contact Center 52

Contact Center Morale Employee engagement Customer Care 52

aircall

DECEMBER 28, 2020

If your company made the leap to develop distributed teams in recent years, you’re surely realizing the benefits of using the distributed team model. Once distributed teams are in place, you may find that your workflows are more efficient, your business is growing, and it’s time to scale. 1) It’s cost-effective.

Call Center 62

Call Center Analytics Agent burnout Metrics 62

Liveops

MAY 3, 2019

Insurers are creating products for the gig economy but are they tapping it for talent? Instead, they are using channels that focus on gig, contingent, independent contractor and other opportunities for work not based from a company office but rather a remote location — i.e., home. Remote talent pool offers cost advantages.

Enterprise 85

Enterprise Surveys Consulting Consulting 85

Nicereply

FEBRUARY 27, 2020

As these support team meetings iterate, often they begin to lose their focus and become more about showing up, than about knowledge share and action. Meetings are necessary for a well-functioning support team. Inevitably these are set up as recurring blocks of time that impact some or all members of the team.

Construction 64

Construction Customer Support Feedback Technology 64

Callminer

APRIL 21, 2020

Here are a few tips for call center leadership activities: Create a stimulating environment. It’s 2020, and many businesses are utilizing remote work. Build a diverse team. If you are looking for team members who are all the same, then the company won’t grow. Hang inspirational artwork inside your workplace.

Call Center 182

Call Center Management Scripts Coaching 182

Nicereply

NOVEMBER 21, 2023

The NPS Question Net Promoter Score (NPS) is measured by asking customers if they would recommend your company to a friend or colleague. The traditional Net Promoter Score question is always phrased in the following way: How likely are you to recommend X Company to a friend or colleague?

Surveys 59

Surveys B2B Feedback Education 59

JustCall

APRIL 3, 2023

Team Collaboration has become a permanent fixture in the world of businesses today. That is because collaboration in the workplace allows teams to: Develop a unique team chemistry Brainstorm together to generate new ideas Complete complex or multi-tier projects on time, etc. What Is Team Collaboration, Exactly?

Morale 40

Morale Feedback Management Personalization 40

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. She is now working at Baceline Investments helping the Leasing Team acquire and retain tenants.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Nicereply

MARCH 7, 2019

Check out her writing or find her on her website which has her blog, her publications, links to videos of talks, and a whole page of pictures of ponies. From creating UserConf (now Elevate) and publishing The Customer Support Handbook , Sarah has done immense work in our space. Natalie Keshlear. Sarah Hatter. Emily Triplett Lentz.

Engineering 94

Engineering Customer Support SaaS Personalization 94

aircall

MAY 12, 2021

In the early days of digitalization, companies that were pacesetters quickly learned that accelerating digital transformation gave them a competitive advantage. Companies that are hesitant to embrace digitization may struggle with sustainability as competitors take the lead. What’s more, they’re affordable and cost-effective. .

Best practices 62

Best practices Entertainment Technology APIs 62

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices.

Best practices 128

Best practices Government Engineering Accountability 128

Hodusoft

APRIL 26, 2023

By providing the right virtual call center software , we have helped many companies running virtual call centers measure the right metrics. In this blog post, we discuss the metrics you must use to measure your call center’s performance. It’s often cited that eight out of every ten calls are answered within 20 seconds.

virtual call center 52

virtual call center Call Center Metrics call center software 52

aircall

MARCH 16, 2018

Do you employ remote agents? How large is your customer support team? Specifically, these responses indicated support teams were understaffed, and that candidates should be better screened for the social demands of support jobs. Support teams do not operate in a vacuum. Some questions were straightforward.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. But companies considered to be world-class are faring much better. But companies considered to be world-class are faring much better. Revenue growth and goal attainment necessitate change.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

CrazyCall

SEPTEMBER 4, 2018

Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling. Personal blog. Steli Efti.

Sales 129

Sales SaaS CRM B2B 129

Etech GS

APRIL 16, 2019

While nearly every company will agree that keeping the customer experience (CX) at the forefront of any business strategy is key to maximizing growth and overall success, it’s certainly no longer the only important factor. Company culture. Relationships among teams. A 20% increase in sales. Career paths.

Employee engagement 56

Employee engagement Surveys Feedback Sales 56

SmartKarrot

JANUARY 13, 2023

Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Lead and develop high-performing, engaged teams. Apply here: [link].

Upselling 19

Upselling Best practices Engineering Coaching 19

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Companies that find a way to meet that standard will succeed, and those that don’t will struggle. Companies have to invest in data, as it is the key to successful outbound lead generation.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. Michele’s an accomplished speaker, author, executive team member, and consultant. And there are challenges around remote work and work-from-home.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Stratifyd

JUNE 10, 2019

At the time, he was working remotely and was ready to feel like part of a team again. “I I met with Brad Fleeman [Chief Revenue Officer] and a few others on the leadership team, and I loved the idea of helping create a blueprint for a company.”. I knew I wanted my next role to be in leadership,” Spring said. “I

Coaching 40

Coaching Sales Education Enterprise 40

Vonage

OCTOBER 22, 2015

In our webinar, John discusses both the strategy and technology mix that every customer service team should consider, with a particular focus on the importance of being proactive when dealing with customer problems, mistakes and expectations – or as he calls it ‘saving the customer from himself’. Customer Experience 3.0 Wireless and mobile.

Technology 113

Technology Customer Service Gamification Wireless 113

Help Scout

OCTOBER 30, 2018

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? Plenty of us have received at least one horrible cold outreach email from a recruiter that’s made us lol, or applied to a position only to never hear from the company. Spoiler: It is not.).

Engineering 40

Engineering Coaching Personalization Best practices 40

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. This can help businesses to stay ahead of the competition with diverse and dynamic teams.

Marketing 10

Marketing Chatbots Best practices Feedback 10

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. This can help businesses to stay ahead of the competition with diverse and dynamic teams.

Marketing 10

Marketing Chatbots Best practices Feedback 10

aircall

MARCH 17, 2021

When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. Customers that view your company as a thought leader in your industry, as opposed to a run-of-the-mill contact center, won’t hesitate to reach out to you when they need guidance or expertise. .

Best practices 62

Best practices Sales Contact center software Contact Center 62

Russel Lolacher

JANUARY 8, 2022

How is plain language, a part of that employee engagement workplace culture sphere? And the way written communication with employees creates a culture. In a lot of ways being working in a company in an organization is like being in a family in the sense that we put up with a lot of crap from our family. Russel Lolacher.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

aircall

MAY 16, 2017

In order to satisfy them, your business requires a crack support team. Nowadays, customer service as a whole and customer support especially are important differentiators for companies wishing to succeed. We’ve put together cheat sheets for each of these positions, in order to present a holistic model of a successful support team.

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

CX Accelerator

SEPTEMBER 16, 2022

And although the most profitable and successful companies across every sector globally, are also the ones that have the highest CX scores, adoption is slow in many organizations. Budget, personnel, structure, culture, organizational habits, and lack of demonstrable progress impact sustained operational commitment to customer experience.

Consulting 208

Consulting Consulting Finance Customer Experience 208