Eptica

JANUARY 16, 2022

In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Tags: data analytics, Customer Service, ContactBabel Categories: Best Practice. What types of data should you focus on, and what are the main benefits?

Analytics 127

Analytics Customer Service Best practices outsourcing 127

Eptica

OCTOBER 2, 2020

In the second of our blogs based on insights from Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, we look at the rising importance of CX to businesses and widening channel use by consumers, two key trends that are driving transformation in the sector.

Customer Experience 127

Customer Experience Marketing Customer Service Management 127

Eptica

SEPTEMBER 16, 2020

Based on primary research, Contact Babel’s 2020-21 Customer Experience Decision-Makers’ Guide, sponsored by Enghouse Interactive, delivers deep insight into the current state of the industry. Share this page on: Tweet. You might also be interested in these posts: Why you can no longer ignore the cloud for CX applications.

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel Categories: Trends & Markets. Share this page on: Tweet.

Marketing 120

Marketing Technology Customer Service Management 120

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Some of the most important tool categories and representative providers include: In-app guides: Whatfix. In-app Guides: Whatfix.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Enable URL rewrites and ensure a logical hierarchy for category and product URLs. Ensure that the sitemap is regularly updated to include new products or pages.

Engineering 62

Engineering Enterprise Sales Management 62

Creative Virtual

DECEMBER 21, 2022

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We reflected on some of these in our 2022 in Review blog post. We appreciate you! The post Wishing you Joy & Good Cheer This Season & in the New Year!

Chatbots 52

Chatbots Education Technology Personalization 52

Eptica

MAY 14, 2021

Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Categorie(s): AI Trends & Markets How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled? Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

Eptica

JUNE 11, 2021

ContactBabel’s latest Inner Circle Guide to Customer Engagement & Personalisation, sponsored by our parent company Enghouse Interactive, explains how to meet these complex requirements. Read the full blog on identifying and being ready for the moments that matter here. Share this page on: Tweet.

Customer Service 72

Customer Service Best practices Management Customer Experience 72

Beyond Philosophy

SEPTEMBER 21, 2023

If it looks lush and beautiful, and many attentive staff are there to help and guide you, these signals indicate that prices will be high. Two Common Pricing Strategies Regarding pricing strategies, most firms engage in two broad categories. Surprisingly, many non-number factors have a lot more sway for customers.

Construction 221

Construction Marketing Personalization Management 221

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Best practices 49

Best practices Metrics SaaS Sales 49

Beyond Philosophy

AUGUST 8, 2018

We can guide our customer’s decision-making with how we design our menus. In Dr. Parker’s research, he and his research team wanted to know what happened when you grouped menu items in a certain category (note: in Dr. Parker’s research, they are using the term menu to apply to a food menu). What’s on Your Menu?

Advertising 278

Advertising Customer Experience Accountability Marketing 278

Aspect

MARCH 30, 2020

Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. Like many of you reading this blog, we are like ducks in a pond – seemingly calm as we glide across the water, while feverishly paddling below. ed.berndt@aspect.om.

Government 153

Government Contact Center Education Consulting 153

Nicereply

DECEMBER 28, 2022

The Nicereply team would like to thank you for spending time and attention on our blog. In 2022, we devoted more attention to it and we created a special category for it. One of the most popular customer experience articles is this guide. The Complete Guide to Customer Experience Management in 2022. It means a lot to us!

Customer centricity 52

Customer centricity Education Customer Experience Sales 52

Eptica

SEPTEMBER 10, 2020

Author: Trevor Davies, Head of Products, Enghouse Interactive According to research by Contact Babel for the UK Contact Centre Decision-Makers Guide, 95% of contact centres now use call recording technology and only 1% said that they have no intention of introducing call recording in the future. Published on: September 09, 2020.

Quality management 74

Quality management Analytics Technology Marketing 74

Lumoa

JANUARY 8, 2024

This kind of feature helps a user create and customize categories like ‘Feature Enhancements’ or ‘User Experience’ to tailor the analysis to your specific needs. Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. Let’s break down how customer journey touchpoints fall into each category. Guiding customers through onboarding. Blog content. FAQ guides. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Video chat.

B2B 115

B2B Journey mapping SaaS Engineering 115

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. While 59 percent of agents surveyed were in the at risk or severe risk category, there is some improvement from a similar report from 2016.

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

Creative Virtual

FEBRUARY 7, 2023

This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Totango

NOVEMBER 27, 2023

The report evaluated Totango alongside top providers in three high-level categories: Current offering: Engagement across the customer lifecycle, process and workflow, insights and reporting, data and technology, and support and guidance. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.”

B2B 91

B2B CRM Enterprise Upselling 91

ProProfs Blog

FEBRUARY 28, 2020

The next sections of this blog answer these questions precisely: The Brand Awareness Survey Guide. This means: when prompted with a list of brands that make products in a particular category, how well is the customer able to recognize your brand? But where to begin exactly? How do you conduct a brand awareness survey?

Surveys 143

Surveys Metrics Marketing B2B 143

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Customer retention software can help you promote subscription renewals by guiding customers through onboarding. Here are some leading examples from five different categories of software that can help you improve your customer retention.

Customer retention 98

Customer retention Upselling CRM SaaS 98

AWS Machine Learning

MARCH 4, 2024

The future of generative AI Looking ahead, customers will build entirely new categories of generative AI-powered applications and experiences with the latest generation of models. We’ve only begun to tap generative AI’s potential to automate complex processes, augment human expertise, and reshape digital experiences.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Mindtouch

APRIL 9, 2019

Put the scaffolding in place with Guided Content Framework. MindTouch Guided Content Framework is designed to both enable and protect this kind of experience. Categories to help build sections and shelves. Within Guided Content Framework, categories are the highest level of the hierarchy.

Enterprise 48

Enterprise Engineering Best practices Customer Experience 48

Mindtouch

APRIL 9, 2019

Put the scaffolding in place with Guided Content Framework. MindTouch Guided Content Framework is designed to both enable and protect this kind of experience. Categories to help build sections and shelves. Within Guided Content Framework, categories are the highest level of the hierarchy.

Enterprise 48

Enterprise Engineering Best practices Customer Experience 48

aircall

SEPTEMBER 15, 2021

A four-step guide to sales that still holds true 35 years later. and buyers (Blocker, Guide, etc.) into different categories is a very practical approach to helping a salesperson navigate the seemingly complex world of selling. . Spin Selling, Neil Rackham. An oldie but a goodie. The Little Red Book of Selling: 12.5

Sales 62

Sales SaaS Best practices Metrics 62

Win the Customer

JUNE 13, 2023

In this blog post, we’ll explore how AR technology is breathing new life into retail spaces, enhancing customer engagement, and ultimately redefining the way we shop. Enhanced In-Store Navigation: AR-powered apps can guide customers through the store, helping them locate specific products or categories.

Advertising 52

Advertising Technology Personalization Marketing 52

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. The emergence as a category indicates these new solutions are here to stay and are as integral to service delivery as the PBX or workforce management software.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

JustCall

AUGUST 24, 2021

Typically, outbound call center campaigns fall into the following 3 categories: 1. Real-time Call Monitoring: Guide your call center agents during live calls with call monitoring. Refer to call recordings as examples for guiding and training agents from time to time. Cold Calling Campaigns.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

Eptica

AUGUST 19, 2020

For example, 59% of consumers surveyed for Eptica’s Agile Knowledge Guide said they would be more loyal in the future to companies that provide them with accurate, trustworthy information now. However, while businesses know they need to be customer-centric, achieving it consistently is not always easy. Share this page on: Tweet.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

AWS Machine Learning

SEPTEMBER 7, 2023

This process requires breaking down data into three categories: 1) measurements available from the physical system, 2) the set of actions that can be taken upon the system, and 3) a numerical metric (reward) of equipment performance. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).

Metrics 96

Metrics Engineering Scripts Accountability 96

Totango

MAY 11, 2021

In some cases, there may be other categories of stakeholders. You can apply segmentation to group stakeholders into different categories in order to facilitate automated communication processes. Stakeholder engagement by type: lets you zero in on specific categories of stakeholders for customized monitoring and actions.

Management 84

Management Best practices Journey mapping Metrics 84

Totango

JANUARY 19, 2022

Here are some tips for how to rock each of these categories and win that dream job. There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. When it comes to landing a CSM position, there are three main areas to focus on: your resume, the interview and networking.

Management 102

Management Brand ambassadors Enterprise Engineering 102

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Build an actionable customer health scorecard. Do they access training or educational resources?

Metrics 94

Metrics B2B Education Accountability 94

SharpenCX

FEBRUARY 16, 2021

Ben Smith, the Head of Experience at Hulu, in a 2017 blog post. But they also provide a ton of other entertainment categories so customers have a one-stop shop for quality content. If your question goes beyond those standard issues, Hulu lays out more FAQs in categories that get pretty specific.

Feedback 67

Feedback Entertainment Call Center Customer Experience 67