TechSee

JUNE 25, 2019

For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Contact Center workload management.

Technology 122

Technology Customer Service Gamification Contact Center 122

Outsource Consultants

APRIL 11, 2018

There are times when call volume is too high and some call centers don’t have the scalability to handle every call right away. The big goal should be to reduce hold times, but while hold times are still a reality it’s important to mix up the music and make it more entertaining and pleasing to the ear. We can help!

Customer Service 52

Customer Service outsourcing Entertainment Call Center 52

NICE inContact

MAY 18, 2017

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. How does all of this apply to contact centers?

Entertainment 54

Entertainment Healthcare Contact Center Technology 54

Avaya

APRIL 9, 2019

Athletes are more entertaining, stats are more revealing, tech is more advanced, and the experience is prime! My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. For example, esports are in the big leagues now.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. The contact center as a concierge. Travel brands are combining the two functions to provide highly personalized and differentiated service when people call in for support.

Airlines 74

Airlines Scripts Call Center Transportation 74

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. The post Engaging Customers Through Video: 5 Essential Tips appeared first on Vocalcom Blog.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

NICE inContact

JANUARY 3, 2018

The post Contact Center Resolution Number 1 – Shift Your Focus from Product to Customer Experience appeared first on inContact Blog. Instead they focus on the speed, quality, and empathy of their service department when dealing with a break-in.

Contact Center 27

Contact Center Customer Experience Advertising Entertainment 27

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. The post 6 Key Trends Shaping Social Customer Service appeared first on Vocalcom Blog. According to the company, 100 million hours of video are viewed daily on the platform. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Ernesto also spoke of Disney’s brand promise: “We deliver entertainment with heart.”

Entertainment 40

Entertainment Contact Center Best practices Call Center 40

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

SharpenCX

FEBRUARY 16, 2021

Here are four ways Hulu puts customer focus at the heart of their strategy–plus a few tips on how you can adopt their strategies in your own contact center. Ben Smith, the Head of Experience at Hulu, in a 2017 blog post. In the call center, the deal is closed, so you’re serving customers past the purchase point.

Feedback 67

Feedback Entertainment Call Center Customer Experience 67

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. The post How AI Drives Targeted Customer Engagement appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

VocalCom

AUGUST 6, 2018

Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. The post AI: 4 Key Benefits for the Customer Experience appeared first on Vocalcom Blog.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

LiveChat

NOVEMBER 16, 2018

Content may be of many different types – blog posts, videos, white papers, case studies, and more. is definitely the blog post. What do your blog posts do? The beauty of blog posts is that they can be as flexible as you want them to be. When it comes to the theme of your blog, you’d do well to focus on “3E” content.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

Cisco - Contact Center

AUGUST 18, 2020

Welcome to Our Monthly Feature Update Blog Series. To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. Improved Operational Efficiency with Webex Contact Center Analyzer Reports.

Contact Center 120

Contact Center contact center solutions Analytics Entertainment 120

NICE inContact

DECEMBER 19, 2016

Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. The post How to Leverage Six Sigma to Improve Customer Experience appeared first on inContact Blog. However the inspiration happens, don’t believe you need to get certified in both before diving in!

Customer Experience 60

Customer Experience Entertainment Accountability Management 60

Expivia

FEBRUARY 27, 2021

However much we enjoy working in our call center, days can easily get monotonous. Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. Ready to level up your call center? Why You Should Play Call Center Games. It’s true about any office.

Call Center 98

Call Center Entertainment Morale Sales 98

Expivia

APRIL 1, 2021

However much we enjoy working in our call center, days can easily get monotonous. Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. Ready to level up your call center? Why You Should Play Call Center Games. It’s true about any office.

Call Center 52

Call Center Entertainment Morale Sales 52

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Visit the AmplifAI blog for more insights and use cases. Connect: LinkedIn | Twitter.

Technology 136

Technology Entertainment Customer Experience Coaching 136

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. Soft skills: Emphasizing the right KPIs in the contact center and giving agents the freedom to go off script and use customer data to make connections is key.

Entertainment 67

Entertainment Scripts Self service CRM 67

aircall

MARCH 31, 2021

Sure, your customers might have to wait a bit, but when you use the call queue feature, an auto-attendant periodically reminds your customers that the next available agent is only a few moments away. . What Is a Call Queue? Call analytics are useful tools for predicting call volume and minimizing wait times.

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Aspect

AUGUST 9, 2017

Vacation Myrtle Beach’s customer engagement sales center, Shine Studios, is run by Director of Call Center and Revenue, Kelly Simmons. The resort group offers a wide array of amenities including restaurants, water parks and tons of other water features, large arcades and entertainment centers, and much more.

Technology 0

Technology Entertainment Engineering Education 0

AWS Machine Learning

NOVEMBER 30, 2023

With Titan Image Generator, customers across industries like advertising, e-commerce, and media and entertainment can use a text input to generate realistic, studio-quality images in large volumes and at low cost. And we are introducing a new text-to-image model, Amazon Titan Image Generator.

APIs 124

APIs Enterprise Best practices Technology 124

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. Every call representative has their own challenges and wins. So how can your business, in such a situation, ensure that your contact center is functioning optimally?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40