Outsource Consultants

JUNE 12, 2018

Gaming & Entertainment. Chat & Messaging Should be Considered in Your Contact Center Partnership. Companies should follow this queue with their contact centers and make sure they’re providing communication options for chat and SMS (texting/messaging). Social Networking & Dating. Photo Editing.

Contact Center 52

Contact Center outsourcing Entertainment Consulting 52

Revation Systems

JANUARY 12, 2018

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. Everything.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

VHT

OCTOBER 11, 2018

If your contact center is upgrading to a stronger customer experience (CX), you need to rely on applications that offer immediate benefits at the start of the journey and continue adding value as strategy evolves. And it’s very common for people to jump from self-service to the contact center. Immediate Gratification.

Best practices 48

Best practices Contact Center Self service Entertainment 48

VHT

OCTOBER 18, 2018

Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. As every contact center expert knows, it takes more than one technology or one department to create an outstanding CX. People love using chatbots for simple tasks.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

NICE inContact

MAY 18, 2017

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. How does all of this apply to contact centers?

Entertainment 54

Entertainment Healthcare Contact Center Technology 54

Uniphore

JUNE 22, 2021

Nobody was listening when these call center agents were ranting about their everyday challenges. So, we had to make their rants more entertaining. You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. . #2

Call Center 87

Call Center Entertainment Contact Center Benchmark 87

TLC Associates

JUNE 26, 2019

TLC Associates to hire 100 additional agents at two New Mexico call centers to support a major telecommunications brand. Adding these contact center job opportunities strengthens the client’s business, TLC, and the local New Mexico economy. .

Telecommunications 75

Telecommunications Entertainment outsourcing Contact Center 75

Cisco - Contact Center

APRIL 10, 2024

We discussed the notion that… Read more on Cisco Blogs Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

Entertainment 77

Entertainment 77

Avaya

APRIL 9, 2019

Athletes are more entertaining, stats are more revealing, tech is more advanced, and the experience is prime! My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. For example, esports are in the big leagues now.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies.

Technology 122

Technology Customer Service Gamification Contact Center 122

NICE inContact

JANUARY 3, 2018

The post Contact Center Resolution Number 1 – Shift Your Focus from Product to Customer Experience appeared first on inContact Blog. Instead they focus on the speed, quality, and empathy of their service department when dealing with a break-in.

Contact Center 27

Contact Center Customer Experience Advertising Entertainment 27

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. The post Engaging Customers Through Video: 5 Essential Tips appeared first on Vocalcom Blog.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. The post 6 Key Trends Shaping Social Customer Service appeared first on Vocalcom Blog. According to the company, 100 million hours of video are viewed daily on the platform. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

Eckoh

JULY 30, 2019

Is your contact center protecting customer card data with expensive Band Aids? As we saw in a recent blog , card-not-present (CNP) crime is a growing issue that's impacting contact centers. So as online and point-of-sale transactions have become more secure, criminals are now targeting the contact center.

Entertainment 40

Entertainment Contact Center Interactive Voice Response Sales 40

Anexa BPO

NOVEMBER 6, 2022

In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. There were also numerous exhibitions and demonstrations, where attendees could see the latest technologies and solutions in action.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Cisco - Contact Center

APRIL 8, 2024

As patterns of media consumption evolve, broadcasters are progressively adopting… Read more on Cisco Blogs In recent years, the broadcast sector has witnessed a radical shift driven by digital technological advancements.

Technology 52

Technology Entertainment 52

Cisco - Contact Center

FEBRUARY 12, 2024

L… Read more on Cisco Blogs In the electrifying realm of sports stadiums, where every cheer, roar, and momentous play unfold, Cisco’s High-Density WiFi emerges as the unsung hero, reshaping the very fabric of fan experiences.

Entertainment 73

Entertainment 73

Cisco - Contact Center

APRIL 1, 2024

As a decade-long returning attendee, I am always excited to… Read more on Cisco Blogs We are less than two weeks away from the National Association of Broadcasters (NAB) 101 st Show happening once again in Las Vegas, Nevada.

Entertainment 52

Entertainment 52

Etech GS

DECEMBER 10, 2019

It is easy to entertain grand perceptions of a team’s performance and how organizational culture helps and hinders this. For example, a contact center may take over an account with poor customer service reviews. For more information about our contact center services , send us an email at info@etechgs.com.

Entertainment 59

Entertainment Morale Contact Center Surveys 59

Outsource Consultants

APRIL 11, 2018

The big goal should be to reduce hold times, but while hold times are still a reality it’s important to mix up the music and make it more entertaining and pleasing to the ear. This blog post is based on an article from CustomerThink. Need an outsource call center? We can help!

Customer Service 52

Customer Service outsourcing Entertainment Call Center 52

NICE inContact

OCTOBER 6, 2016

Make sure to check out all the integrations, software and services they offer that can help improve your contact center. The post ICUC 2016 Checklist to Help Transform Your Experience appeared first on inContact Blog. ICUC is made possible because all of our partners and sponsors. Be sure to stop by and say hello.

Entertainment 48

Entertainment Contact Center Customer Experience 48

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. The post How AI Drives Targeted Customer Engagement appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

Cisco - Contact Center

JUNE 22, 2023

Authored by Steve Nowell, Cisco Customer Delivery Security Architect Securing the NFL’s premier events like the Super Bowl LVII in February and more recently their Draft, brings a number of unique c… Read more on Cisco Blogs

Entertainment 89

Entertainment 89

VocalCom

AUGUST 6, 2018

Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. The post AI: 4 Key Benefits for the Customer Experience appeared first on Vocalcom Blog.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

Avaya

AUGUST 28, 2018

It’s all about starting with a reliable infrastructure—one that can scale up and scale down for a variety of world-class sporting and entertainment events. Avaya’s Customer Experience and Contact Center solutions demonstrated a high level of fortitude that is required to ensure an uninterrupted gameday experience.

Entertainment 43

Entertainment contact center solutions Contact Center Technology 43

Avaya

JUNE 22, 2017

Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. With Avaya Oceananalytics™ insights you can see beyond traditional metrics to real-time and historical reporting solutions for contact centers. Explore your customer experience.

Call Center 51

Call Center Customer Experience contact center solutions Contact Center 51

Cisco - Contact Center

APRIL 13, 2023

For years now EVS and Cisco have been partnering together, pioneering innovative technologies that power the infrastructure needed for IP based LIVE production, and accelerating the move from… Read more on Cisco Blogs

Technology 86

Technology Entertainment 86

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Ernesto also spoke of Disney’s brand promise: “We deliver entertainment with heart.”

Entertainment 40

Entertainment Contact Center Best practices Call Center 40

Cisco - Contact Center

APRIL 12, 2023

Cisco’s partnership with Intel is … Read more on Cisco Blogs Innovation and partnerships take on many different forms. Some are static, while others are dynamic, growing and fostering innovation to driving industries forward.

Entertainment 79

Entertainment 79

Cisco - Contact Center

NOVEMBER 2, 2023

As CITYPARK opens … Read more on Cisco Blogs Louis CITY SC could hardly have asked for a more picture-perfect inaugural season — a first-place finish in the Western Conference and the top seed in the 2023 MLS Cup Playoffs.

Entertainment 52

Entertainment 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. The contact center as a concierge. You need to create a culture inside that concierge contact call center where people can try new things, then share what worked and what didn’t,” Kaufman advises.

Airlines 74

Airlines Scripts Call Center Transportation 74

NICE inContact

JANUARY 19, 2016

Guest blog post from our friends at HireIQ. While contact center technology has evolved significantly over the last thirty years or so, the practice of Workforce Optimization (WFO) has been around almost as long as contact centers have. This is where the worlds of recruiting and WFO effectively come together.

Entertainment 48

Entertainment Contact Center Coaching Employee engagement 48

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Conversational AI Expands Beyond the Contact Center. Ah, 2022, a new year. Not so fast. Take bitcoin for banking.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Cisco - Contact Center

MAY 31, 2023

We recognized an industry ripe for… Read more on Cisco Blogs Five short years ago, Cisco embarked on a partnership with the United States Golf Association (USGA) , marking our first official foray into the sport of golf.

Entertainment 52

Entertainment 52

Avaya

JULY 22, 2016

Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality. The team is currently working on an advanced chat bot that delivers an AI experience in the contact center by enabling machine learning to model customer language and dialog interactions.

Customer Experience 56

Customer Experience Entertainment Self service Contact Center 56

Cisco - Contact Center

AUGUST 18, 2020

Welcome to Our Monthly Feature Update Blog Series. To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. Improved Operational Efficiency with Webex Contact Center Analyzer Reports.

Contact Center 108

Contact Center contact center solutions Analytics Entertainment 108