Guest Blog: “Zhuzhing Up” Humans in the Contact Center
ShepHyken
JUNE 28, 2019
Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. With the right training, they can, and the humans will continue to do the jobs that AI isn’t ready to handle. Fewer phone calls, but more complex conversations. Technology replacing humans.
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