ShepHyken

OCTOBER 5, 2021

Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. They discuss how organizations can arm their frontline customer service professionals with the technology that can help them offer better customer service. New York Times ?

Big data 200

Big data Enterprise Technology Customer Service 200

CSM Magazine

JANUARY 12, 2021

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

TechSee

SEPTEMBER 15, 2022

With their decades of expertise with CX technologies, visual computing, Augmented Reality, and Big Data, this joint offering provides automated AR-guided resolutions to major problems facing business owners. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.

Big data 109

Big data Consulting Consulting Contact Center 109

CSM Magazine

OCTOBER 29, 2020

If you are keen on driving up revenue, maintaining customer loyalty, and establishing your company as a leader in your field, ensure to embrace the following technologies to take customer experience to the next level. Technology is leading the way in improving customer experience through technologies such as AI, NLP and RPA.

Technology 45

Technology Customer Experience CRM Scripts 45

AWS Machine Learning

OCTOBER 30, 2023

When building such generative AI applications using FMs or base models, customers want to generate a response without going over the public internet or based on their proprietary data that may reside in their enterprise databases. in Computer Science specialization in Machine Learning from the Georgia Institute of Technology.

APIs 122

APIs Big data Accountability Enterprise 122

CSM Magazine

OCTOBER 28, 2020

If you are keen on driving up revenue, maintaining customer loyalty, and establishing your company as a leader in your field, consider embracing the following technologies to take customer experience to the next level. One technology that is driving the advances in customer service is Artificial intelligence (AI).

Technology 40

Technology Customer Experience CRM Scripts 40

DMG Consulting

MAY 21, 2020

That’s because enterprise executives have finally accepted that their organizations need to deliver the personalized service experiences their customers want, in their channel of choice, instead of doing what’s best for the company. This is great news for enterprises and the vendors that deliver their service solutions.

Big data 59

Big data Customer Service Contact Center Enterprise 59

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Data mining technologies abound, and this should be your top interest in CX tech investment. Unless this is harvested, your big data is lacking rich, vital insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Big data Customer centricity 62

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. How much data? Here’s why…. million posts per minute.

Marketing 74

Marketing Technology Big data Entertainment 74

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months.

Big data 101

Big data Analytics Technology Contact Center 101

Beyond Philosophy

JULY 5, 2016

To understand customers, the enterprise needs to think in human, emotional terms. Evidence of a humanistic, customer-focused enterprise is where values, mission and vision can be seen, and endorsed, by everyone inside and outside the company. But, there is little that is new or trailblazing in this idea.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

Spearline

FEBRUARY 8, 2022

With many millions of customer conversations happening each and every day, voice traffic is very much “big data”. This data offers insights to those who choose to look deeply. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

AWS Machine Learning

NOVEMBER 8, 2023

times more energy efficient than the median of surveyed US enterprise data centers and up to 5 times more energy efficient than the average European enterprise data center. She’s passionate about machine learning technologies and environmental sustainability. Ajjay Govindaram is a Senior Solutions Architect at AWS.

Analytics 94

Analytics Enterprise Scripts Big data 94

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally.

Management 59

Management Gamification Analytics Enterprise 59

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. Put technology in place for customer listening and engagement.

Government 96

Government Journey mapping Accountability Benchmark 96

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #4: Enterprise Class Production Analytics, Hybrid Implementations (Pubic/ Private), Broader Market Penetration. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

MARCH 8, 2023

If your enterprise organization policies don’t allow root access to cloud resources, you may want to use the following Docker file and shell scripts to build a Docker container elsewhere (for example, your laptop) and then push it to Amazon ECR. She is passionate about helping enterprise customers solve business problems with technology.

Scripts 102

Scripts Accountability Enterprise Management 102

ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. Chatbots have made artificial intelligence accessible to even the smallest of enterprises online, and it is no surprise that they are changing the landscape of digital marketing. Uses of Chatbots.

Chatbots 222

Chatbots Personalization Healthcare Government 222

Jive

SEPTEMBER 21, 2018

The technology is advancing so quickly that 80 percent of company officials charged with digital transformation fear they’re getting left behind. The transition to digital technologies is ongoing and widespread. There’s a lot to consider, and several technologies and services out there will vie for your attention (and investment).

Big data 75

Big data Healthcare voip Analytics 75

Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs.

Call Center 182

Call Center Analytics First call resolution Metrics 182

DMG Consulting

DECEMBER 10, 2019

It was a year in which enterprise executives and service leaders have finally accepted that their organization needs to deliver the personalized service experience their customers want, in their channel of choice, instead of doing what is best for the company.

Big data 48

Big data Contact Center Enterprise Consulting 48

AWS Machine Learning

FEBRUARY 13, 2024

He has worked on building enterprise-grade applications, building data platforms in multiple organizations and reporting platforms to streamline decisions backed by data. Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark.

Engineering 97

Engineering Gamification Scripts Big data 97

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Robotic Process Automation (RPA) is a form of business process automation technology based on AI. “Alexa, launch Netflix!”.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Jon Arnold

APRIL 6, 2023

We got a great tour of the stadium, but also a closer look at the technology Extreme provides; and to tell us about it, we had Randy George on hand, VP Tech Operations with the Red Sox. Finally - I did a segment with Zeus Kerravala for his ZKast video series, where we also talked about Enterprise Connect takeaways.

Enterprise 59

Enterprise Engineering Consulting Consulting 59

Back Office Centers

SEPTEMBER 30, 2022

The growth of today’s enterprises depends on data. Thus, data mining is a topic that is expanding and is frequently the foundation for big data and data analytics. This is why small and large corporations hire outside companies to handle their data processing needs. Better Technology.

outsourcing 40

outsourcing Enterprise Big data Marketing 40

Aspect

DECEMBER 27, 2017

My focus is customer service within the enterprise, and both are places where emerging technologies aren’t rushed, but are eventually embraced fully once investment decisions have been made. Start, but start small” is advice I have heard other vendors and technology innovators give, which I can only second.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 120

Best practices Government Engineering Accountability 120

Avaya

MAY 9, 2017

Digital transformation can mean many things, but includes a fundamental idea—applying digital technologies to all aspects of life. It means enterprise leaders having a firm grip on the big data that infuses their organizations. Advanced technologies like IoT and virtual reality are no longer science fiction, but fact.

Customer Experience 76

Customer Experience Government Big data Enterprise 76

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 97

SaaS Journey mapping Upselling Best practices 97

CSM Magazine

JUNE 18, 2020

Enterprises across the world must continually navigate the crowded online marketplace in order to sell their products. Big Data – Today’s companies are dealing with enormous and diverse amounts of data that require management on a daily basis. QA for 2020 and Beyond.

Big data 52

Big data outsourcing Construction Engineering 52

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Revation Systems

APRIL 23, 2018

The Enterprisers Project defines digital transformation as, “The integration of digital technology into all areas of a business, fundamentally changing how businesses operate and deliver value to customers.” A common reaction to rapid technological change is disbelief. What exactly does the term digital transformation even mean?

Banking 59

Banking Healthcare Big data Education 59

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. On the other hand, technology does more than answering the basic needs of customers.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

COPC

APRIL 20, 2020

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Shandong Sunshine Financial Service Information Technology Co., About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

DMG Consulting

SEPTEMBER 12, 2019

A digital transformation must be an enterprise-wide strategic initiative that addresses all aspects of a corporation: its strategy, technology, systems, operations, processes, policies, organization, people and culture. We are in the era of customer-centric service, which will continue to drive changes throughout enterprises.

Contact Center 48

Contact Center Interactive Voice Response Analytics Enterprise 48

Avaya

JUNE 13, 2017

Digital Transformation might not be so relevant now if not for the major technological changes of the last decade: big data and analytics, social (consumer and enterprise), mobility, and the cloud. The technology is already revolutionizing the supply chain to make processes more self-orchestrated. Blockchain.

Customer Experience 56

Customer Experience Banking Big data Technology 56