Spearline

JANUARY 13, 2023

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 27th to 30th 2023, and we can’t wait to talk to as many of you as possible at booth #1227. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Callminer

MARCH 12, 2019

Meet us at Enterprise Connect. CallMiner has a number of activities going on which we invite you to attend that focus on AI, contact center technology, and better customer experiences!

Enterprise 182

Enterprise Contact Center Technology Customer Experience 182

DMG Consulting

MARCH 27, 2024

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Jon Arnold

FEBRUARY 17, 2023

Last week , I posted my first Enterprise Connect shout-out - am one of the judges for the Innovation Showcase, so if you’re a rising star in this space, you should check out my post. Now it’s time to get my Enterprise Connect session on your radar. This time around, we’ve varied the format, now going to a roundtable.

Enterprise 69

Enterprise Technology 69

Spearline

MARCH 2, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

DMG Consulting

AUGUST 31, 2021

Contact Center Technology Paves the Way for Enterprise-Wide CX Improvement. The pressure is on for enterprises to improve their customer experience (CX). Contact center applications should become standard productivity tools for most, if not all, enterprise employees.

Enterprise 59

Enterprise Contact Center Technology Analytics 59

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Spearline

JULY 4, 2022

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Enterprises are increasingly finding new ways to use the technology to help them provide the best customer service, as well as improved internal communications.

Enterprise 98

Enterprise APIs Metrics Technology 98

Contact Center Pipeline

MAY 25, 2021

The post Equipping the Enterprise for the AI-Powered Human Agent Era first appeared on Contact Center Pipeline Blog. From 1990 to 2010, some 4,400 children in the United States 17 years of age and younger made trips to the emergency room annually for the treatment of injuries resulting from amusement park rides.

Enterprise 147

Enterprise Contact Center Technology Call Center 147

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

TechSee

NOVEMBER 5, 2019

Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. Field services.

Enterprise 95

Enterprise Engineering Analytics Airlines 95

TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

Technology 109

Technology Telecommunications Self service Consulting 109

Jon Arnold

MARCH 28, 2022

Last week’s Enterprise Connect 2022 was as much a vibe as it was a conference about the state of communications technologies for enterprises and contact centers. There was plenty of the latter - as always - but the real story was about Enterprise Connect finally returning to being fully in-person. Theme #1 - Happy!

Enterprise 76

Enterprise Contact Center Accountability Technology 76

Interactions

AUGUST 29, 2022

And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . When technology falls flat, so does the relationship between a brand and consumer. . But what’s next?

Virtual Agent 62

Virtual Agent Enterprise Self service Customer Care 62

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Consulting 48

Consulting Consulting Enterprise Analytics 48

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Visual engagement technology has been proven to assist field technicians across a number of use cases.

Technology 109

Technology Wireless Self service Telecommunications 109

TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Here are some sample use cases: Predictive analytics and maintenance.

Technology 176

Technology Customer Support Technical Support Self service 176

TechSee

NOVEMBER 20, 2018

Solution: Two New Technology Trends. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Call Center 153

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

TechSee

MARCH 1, 2021

And like most things today, the best way to achieve this is through technology. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

TechSee

JULY 8, 2020

Adding a visual element to these remote maintenance technologies will take the effectiveness of field service organizations to the next level, in terms of both preventative and corrective procedures. With the right combination of technologies, enterprises can now move toward a unified visual maintenance strategy.

Technology 109

Technology B2B Engineering Technical Support 109

DMG Consulting

APRIL 19, 2023

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. Both groups aim to deliver a new and more effective generation of WFM solutions.

Consulting 48

Consulting Consulting Enterprise Marketing 48

Aspect

APRIL 5, 2021

Th ese changes and challenges have fuel ed an accelerated emphasis on optimization, greater efficiency and new investments in emerging technolog ies to meet the onslaught of customer demands. An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

AWS Machine Learning

SEPTEMBER 6, 2023

In this post, we build a secure enterprise application using AWS Amplify that invokes an Amazon SageMaker JumpStart foundation model, Amazon SageMaker endpoints, and Amazon OpenSearch Service to explain how to create text-to-text or text-to-image and Retrieval Augmented Generation (RAG).

Enterprise 92

Enterprise APIs Real estate Construction 92

Cisco - Contact Center

MARCH 22, 2023

The role of technology in your business is more important than ever to ensure that critical services are always running. Keeping pace with changing priorities in a dynamic environment is not easy,… Read more on Cisco Blogs

Wireless 97

Wireless Enterprise Technology 97

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Real estate Entertainment Consulting 59

Fonolo

JANUARY 26, 2021

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding out on you. Virtual queuing technology has a long history. As this was all relatively new technology, people had no idea what high call volume looked like or what to do with it. The first call center tech was analog wires.

Technology 108

Technology Call Center Enterprise call center solutions 108

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Self service Surveys 48

DMG Consulting

MARCH 13, 2023

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

Contact Center 62

Contact Center Technology Average Handle Time Employee engagement 62

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. The breakthrough technologies have swamped the world and it’s the truth that all this change has been enticing for most of us. Shep Hyken.

Government 221

Government Technology Benchmark call center software 221

Spearline

SEPTEMBER 16, 2021

We are excited to let you know that Spearline is a virtual exhibitor at this year’s Enterprise Connect event. Enterprise Connect offers multiple venues for enterprise decision-makers to come together with their peers and with technology providers. The post Join Spearline at Enterprise Connect 2021!

Enterprise 52

Enterprise Telecommunications Consulting Consulting 52

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Enterprise 64

Enterprise Construction Finance Benchmark 64

AWS Machine Learning

FEBRUARY 20, 2024

However, it’s essential to note that WhisperX lacks full management features and isn’t an enterprise-level product. By aiding transcribers in swiftly and precisely creating and identifying speakers, this technology addresses the traditionally time-consuming and error-prone nature of the task.

Technology 92

Technology Scripts Engineering Entertainment 92

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Amazon Kendra with foundational LLM Amazon Kendra is an advanced enterprise search service enhanced by machine learning (ML) that provides out-of-the-box semantic search capabilities.

Enterprise 92

Enterprise APIs Engineering Accountability 92

CSM Magazine

JULY 21, 2023

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. Enterprises managing large-scale operations process thousands, sometimes millions, of customer interactions daily.

Enterprise 52

Enterprise Customer centricity Chatbots Consulting 52