Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. Put technology in place for customer listening and engagement.

Government 96

Government Journey mapping Accountability Benchmark 96

AWS Machine Learning

JULY 19, 2023

Large language models (LLMs) can be used to analyze complex documents and provide summaries and answers to questions. The post Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data describes how to fine-tune an LLM using your own dataset.

Construction 62

Construction APIs Big data Engineering 62

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. Improving Products and Services Through Big Data. Adapting Customer Service in Real-Time.

Banking 94

Banking Customer Experience Big data Chatbots 94

DMG Consulting

MAY 21, 2020

View this document on the publisher’s website. Robotic process automation (RPA): We define RPA as software that leverages AI, machine learning, workflow, and other technologies to automate the processing of repetitive tasks, initiate actions, and communicate with other systems or employees. By Donna Fluss.

Big data 59

Big data Customer Service Contact Center Enterprise 59

AWS Machine Learning

MARCH 3, 2023

Under the hood, SageMaker Canvas uses multiple AutoML technologies to automatically build the best ML models for your data. With faster model training times, you can focus on understanding your data and analyzing the impact of the data, and achieve effective business outcomes. MB to 100 MB in size.

Benchmark 74

Benchmark Big data Banking Analytics 74

JustCall

AUGUST 8, 2023

The sector, which experienced significant upheaval in the last few years, has also discovered the value proposition and potential of emerging technologies. As a result, we are witnessing the technological integration of Big Data, Artificial Intelligence, Machine Learning, the Internet of Things, etc., with healthcare.

Healthcare 52

Healthcare Chatbots Education Consulting 52

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra supports a variety of document formats , such as Microsoft Word, PDF, and text from various data sources. In this post, we focus on extending the document support in Amazon Kendra to make images searchable by their displayed content. This means you can manipulate and ingest your data as needed.

Enterprise 70

Enterprise Healthcare APIs Big data 70

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. Businesses use this technology to: Convert website visitors into leads. SoundHound.

Real estate 98

Real estate Engineering Consulting Consulting 98

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. Generating vast amounts of new remote hiring documents or tending to customer needs away from the office can be complicated.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TeamSupport

MARCH 23, 2021

You can create a support page with FAQs, guides, product documentation, video tutorials, and more. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations. It assists you to re-prioritize your support tickets based on the severity of customer issues, and their complexity.

B2B 105

B2B Customer Support Self service Big data 105

Back Office Centers

APRIL 15, 2021

Below is a list of some of the most coveted and ground-breaking back office outsourcing services in 2021: Data Mining Big Data analytics is the future of business decision-making, and data mining is one of the prime examples of Big Data services.

outsourcing 40

outsourcing Big data Analytics Management 40

AWS Machine Learning

DECEMBER 21, 2022

SageMaker Feature Store automatically builds an AWS Glue Data Catalog during feature group creation. Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Table formats provide a way to abstract data files as a table.

Scripts 72

Scripts Engineering APIs Big data 72

Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs.

Call Center 182

Call Center Analytics First call resolution Metrics 182

DMG Consulting

MARCH 1, 2019

View this document on the publisher’s website. Innovation comes from so many sources and in so many disciplines—technology, biotechnology, medicine, virtualization, globalization, and so much more. There is so much to look forward to in so many areas of technology. Innovation Is What Makes Us Great. By Donna Fluss.

Biotechnology 59

Biotechnology Government Big data Technology 59

NICE inContact

JUNE 9, 2016

This is a story about finding the hidden gems in your customer interaction data. And the good news is you don’t need “Big Data” to find them. In the age of big data, insights around workflow processes and creating better documentation can be lost. So, what should you do with it?

Big data 48

Big data Analytics Contact Center Surveys 48

Natalie Petouhof

OCTOBER 12, 2016

In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. It is no longer just about IT looking at the performance of the technology stack or the management of the infrastructure or cloud that delivers customer experience. . Customer behavior analytics.

Management 55

Management Big data Analytics Engineering 55

Avaya

NOVEMBER 6, 2018

AI technologies like machine learning, cognitive computing, and natural language understanding have become urgently important for leading disruptive digital transformation (something only 19% of companies believe they’re doing , according to IDC) to drive next-gen customer and business outcomes. So, why AI now for customer care?

Contact Center 57

Contact Center Big data Coaching CRM 57

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Gone went giant, word-packed binders of documents, and the faceless training, and mindless programming.

Engineering 74

Engineering Morale Employee engagement Big data 74

CSM Magazine

MAY 5, 2020

All forms of AI technology such as virtual assistants perform like the model employee – they never get tired, are never sick and because they don’t suffer from emotions, never have a bad day and they don’t need holidays. The most forward-looking vendors such as EBI.AI AI assistants never fall sick – Unlike humans. Build caller context.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. In this example, we’re passing the data through as an S3 object; alternatively, that data may be sent directly to the Sagemaker endpoint.

Scripts 93

Scripts APIs Government Analytics 93

NobelBiz

FEBRUARY 22, 2023

Enhancing agent performance As previously stated, call center analytics technologies do more than merely collect consumer data. Transaction analytics: This technology provides data and statistics on how customers have used the services provided by the company or call center. What do they want to communicate?

Analytics 52

Analytics Contact Center Call Center call center workforce 52

aircall

JUNE 2, 2021

When you meet face-to-face, you can also securely share sensitive documents and information. Top features include screen sharing (for presentations) and on-screen collaboration (for documents). So if your customer persona isn’t technologically adept, it might be difficult to get them to adopt this communication channel. .

Personalization 62

Personalization Customer Service B2B Self service 62

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Eptica

SEPTEMBER 21, 2016

Author: Chris Eideh Over the past few years we’ve seen whole industries transformed thanks to digital technology. Be truly multichannel Traditionally, insurance was a paper and telephone based industry, but the pervasiveness of digital technology in daily life, has dramatically changed consumer expectations. How can they compete?

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Natalie Petouhof

JUNE 9, 2015

Clients can use document as a source for planning and work closely with both the business and technical teams to ensure success to deliver on the brand’s promise. Technology platforms didn’t provide truly integrated. Evaluate Experience Management Technology and Integration. Strive for unity among channel connectivity.

Management 68

Management CRM Government Big data 68

AWS Machine Learning

JULY 19, 2022

Synchronous translation has limits on the document size it can translate; as of this writing, it’s set to 5,000 bytes. For larger document sizes, consider using an asynchronous route of creating the job using start_text_translation_job and checking the status via describe_text_translation_job. About the authors.

Engineering 84

Engineering APIs Education Best practices 84

Avaya

NOVEMBER 16, 2016

If an organization has undocumented features of its API, for instance, or if someone is rolling out an API and doesn’t have it properly documented or controlled, hackers can potentially take advantage. At the end of the day, businesses must be cautious as to what is being exposed and documented when writing APIs.

APIs 72

APIs Transportation Enterprise Healthcare 72

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. About the Authors Ray Wang is a Solutions Architect at AWS.

APIs 61

APIs Customer Experience Feedback Chatbots 61

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Proper strategies and technologies are also essential to fill the differences between online and offline. Documentation Enhances the Workplace.

Management 53

Management outsourcing Call Center Answering services 53

DMG Consulting

APRIL 16, 2019

View this document on the publisher’s website. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. What’s new today is the use of technology to work smarter, not harder, instead of just motivating agents and supervisors to perform their jobs faster and do more with less.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences. Ram Vittal is a Principal ML Solutions Architect at AWS.

Best practices 120

Best practices Government Engineering Accountability 120

DMG Consulting

OCTOBER 4, 2017

View this document on the publisher’s website. There are three emerging contact center technologies that can deliver all of these benefits. Donna Fluss, president of DMG Consulting, is an expert on contact centers, analytics, and back-office technology. The 3 Contact Center Applications That Pay for Themselves.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48

CSM Magazine

JULY 19, 2017

the “friendly fraud” mentioned earlier) exploit the gap often present between online transactions and real-world paper documentation (especially the kind necessary for merchants to win chargeback disputes) to get free goods and services. Big Data to the rescue: Use your data of previous transactions.

Big data 49

Big data Accountability Banking Sales 49

Natalie Petouhof

MARCH 6, 2016

Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton , a specialist Artificial Intelligence (AI) company, to license and use its inSTREAM, cognitive learning technology. What’s the Partnership Between Capgemini And Celaton Mean to Your Company?

SaaS 45

SaaS outsourcing Technology Consulting 45

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. He continues to write books on the future of technology and CX, contribute to media debate, advises corporate leaders, and ghost-writes content for several leading global CEOs.

Chatbots 52

Chatbots Contact Center Banking Technology 52