DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. View this document on the publisher’s website. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Gamification. I would like to receive the monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Big data Gamification 69

DMG Consulting

APRIL 16, 2019

View this document on the publisher’s website. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. What’s new today is the use of technology to work smarter, not harder, instead of just motivating agents and supervisors to perform their jobs faster and do more with less.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52