AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. About the Authors Ray Wang is a Solutions Architect at AWS.

APIs 62

APIs Customer Experience Feedback Chatbots 62

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. He continues to write books on the future of technology and CX, contribute to media debate, advises corporate leaders, and ghost-writes content for several leading global CEOs.

Chatbots 52

Chatbots Contact Center Banking Technology 52

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences. Your LLM application may have more or fewer definable trust boundaries.

Best practices 124

Best practices Government Engineering Accountability 124

DMG Consulting

OCTOBER 4, 2017

View this document on the publisher’s website. There are three emerging contact center technologies that can deliver all of these benefits. IVAs are known by many names, including interactive virtual agents, virtual agents, virtual reps, v-reps, bots, chatbots, chatterbots, and more.) By Donna Fluss. Voice Biometrics.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48

Taylor Reach Group

MAY 30, 2017

It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. . Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. If you have documented CJM’s, well done - you have step one completed.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

AWS Machine Learning

NOVEMBER 17, 2023

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. As a Data Engineer he was involved in applying AI/ML to fraud detection and office automation.

APIs 96

APIs Enterprise Big data Chatbots 96

Calabrio

FEBRUARY 24, 2020

In an industry making great strides with big data, analytics, AI and ever-expanding digital pathways and possibilities, we should always keep sight of one thing: customer service organizations adopting Workforce Engagement Management (WEM) solutions put people first. Click here to read the full report.

Management 12

Management Big data Analytics Employee engagement 12

Nicereply

MAY 28, 2020

chatbots) begin with. Building your training data for AI. We’ve seen that having access to good quality training data is essential to have your automation understand what customers are saying, but what is actually good quality? Clean data. In general, the more training data you have, the better.

Customer Support 92

Customer Support APIs Big data Personalization 92

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality. ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116

Balto

SEPTEMBER 12, 2023

Instead of being put on hold or having to call your contact center during business hours, customers can now chat with AI chatbots that are available around the clock to resolve common queries and issues. Customers no longer need to call you whenever they face a small issue or technical difficulty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52