Big data Document Technology Virtual Agent 
Connect
DECEMBER 11, 2023
Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Every customer interaction will contribute to the wealth of customer data held in this knowledge base.
DMG Consulting
AUGUST 17, 2017
These 8 Technologies Are Transforming the Contact Center. View this document on the publisher’s website. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. I would like to receive the monthly DMG Newsletter. August 2017.
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DMG Consulting
MAY 21, 2020
View this document on the publisher’s website. Robotic process automation (RPA): We define RPA as software that leverages AI, machine learning, workflow, and other technologies to automate the processing of repetitive tasks, initiate actions, and communicate with other systems or employees. By Donna Fluss.
Inbenta
JUNE 2, 2021
HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. Generating vast amounts of new remote hiring documents or tending to customer needs away from the office can be complicated.
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.
DMG Consulting
OCTOBER 4, 2017
View this document on the publisher’s website. If a solution or investment also contributes to agent engagement and retention, it’s even better. There are three emerging contact center technologies that can deliver all of these benefits. Intelligent Virtual Agents (IVAs). By Donna Fluss.
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