TechSee

APRIL 3, 2018

Solutions include voice of the customer (VoC) closed-loop surveys that enable companies to take quick action based on customer feedback, as well as best practices for renewal management. The technology has proven especially effective in specific use cases, such as billing proofs and technical support.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

SmartKarrot

MARCH 20, 2023

creating best practices and tactics that are measurable, repeatable, and lead to product acceptance, value, and expansion. coordinating closely with Solution Consulting, Support, and Engineering on client demands. establishing best practices for platform utilisation. managing contracts with clients.

Upselling 19

Upselling Enterprise Technical Support Finance 19

NICE inContact

NOVEMBER 11, 2019

In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z.

Management 54

Management Contact Center Technical Support Engineering 54

delighted

MAY 18, 2021

We assist with everything from technical support and troubleshooting to programmatic best practices. For example, it’s awesome for our engineers to see customer feedback specifically praising a feature they had worked so hard to build. My name is Ellie Peterson and I’m a member of our Customer Concierge team.

Feedback 53

Feedback Surveys Technical Support Benchmark 53

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 96

Engineering Technical Support Chatbots Best practices 96

SmartKarrot

NOVEMBER 18, 2021

Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help. Apply here: [link].

Technical Support 19

Technical Support Best practices Metrics Feedback 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. CS Architects / Engineers. If your solution is complex to implement and more difficult to use then a customer facing architect or engineer role may be right for your organization.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Educate and nurture Members on new features and best practice guides with regular review meetings. Create long-standing partnerships that result in customer advocacy.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

JivoChat

JANUARY 4, 2022

Many of the best ecommerce website builders offer pre-built templates, which makes it much easier to build the pages since you don’t need to start from scratch. Observe if the one you choose is built considering SEO best practices and if it has a user-friendly interface, allowing customers to navigate easily through your ecommerce. .

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

Many of the best ecommerce website builders offer pre-built templates, which makes it much easier to build the pages since you don’t need to start from scratch. Observe if the one you choose is built considering SEO best practices and if it has a user-friendly interface, allowing customers to navigate easily through your ecommerce. .

Analytics 52

Analytics Marketing Engineering Sales 52

Kayako

DECEMBER 17, 2015

Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Kaur, ( @sanand_24 ), Technical Support Consultant, Kayako. Holidays are expensive, busy and often filled with relatives that might drive you mad.

Management 60

Management Technical Support Customer Support Coaching 60

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io Spot is looking for someone who can lead their team of CSMs in North America.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

MARCH 3, 2021

Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met. Escalating needs across product, engineering, marketing and finance teams as appropriate. Translate findings into a strategic client plan highlighting best practices for use case definition, implementation, deployment, and adoption.

Finance 10

Finance Engineering Coaching Morale 10

Kayako

DECEMBER 17, 2015

Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Anand, ( @sanand_24 ), Technical Support Consultant, Kayako. Holidays are expensive, busy and often filled with relatives that might drive you mad.

Management 48

Management Technical Support Customer Support Coaching 48

SmartKarrot

FEBRUARY 17, 2021

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Coordinate with Corporate Technical Support and Corporate Sales Admin Support team members to guide new and existing customer service activations.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JUNE 29, 2020

The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs. You will also work with Customer Success Engineer to drive successful adoption prior to and after the point of renewals.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

OCTOBER 30, 2020

Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.

Enterprise 10

Enterprise Technical Support Education Engineering 10

CSM Practice

JANUARY 1, 2017

However, the main difference between SaaS and On-Premise CSM programs is this additional group of people who engage with customers in a proactive way to find and resolve any customer health issues as well as share best practices, new product features and so on. We share best practices, advice and learn from each other.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Erika Villarreal.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . They also provide an opportunity to bring in best practices.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Cincom

MAY 3, 2024

For instance, pricing updates in the commerce engine instantly flow to quote templates without any manual data entry. See how exemplary support uplifts your document automation success: Accelerated onboarding: Dedicated reps guide new admins through optimal configuration, saving weeks of launch plans.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Andrew Spittle is a happiness engineer at Automattic.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

NICE inContact

JANUARY 18, 2018

Companies supporting this market will be dealing with much more complexity, will require far more intelligence and automation in their processes, but also have the potential to drive efficiency by using remote diagnostics and low-level technical support to avoid having to deploy a truck roll to fix the problem.

Contact Center 49

Contact Center outsourcing Technical Support Call Center 49