SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth.

Upselling 19

Upselling Enterprise Technical Support Finance 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

NOVEMBER 18, 2021

Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

TechSee

JANUARY 25, 2023

link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales. He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Educate and nurture Members on new features and best practice guides with regular review meetings.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

JivoChat

JANUARY 4, 2022

According to Statista , retail ecommerce sales worldwide amounted to 4,28 trillion US dollars in 2020. Besides, Shopify provides 24/7 support, gives a comprehensive dashboard, built-in SEO features, and enables you to manage your inventory in one place, since you can synchronize across all your sales channels. . Tech Support.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

According to Statista , retail ecommerce sales worldwide amounted to 4,28 trillion US dollars in 2020. Besides, Shopify provides 24/7 support, gives a comprehensive dashboard, built-in SEO features, and enables you to manage your inventory in one place, since you can synchronize across all your sales channels. . Tech Support.

Analytics 52

Analytics Marketing Engineering Sales 52

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will be working alongside some of the best sales, marketing, product and customer experience team members in the industry.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

MARCH 3, 2021

Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met. Escalating needs across product, engineering, marketing and finance teams as appropriate. Translate findings into a strategic client plan highlighting best practices for use case definition, implementation, deployment, and adoption.

Finance 10

Finance Engineering Coaching Morale 10

CSM Practice

JANUARY 1, 2017

However, the main difference between SaaS and On-Premise CSM programs is this additional group of people who engage with customers in a proactive way to find and resolve any customer health issues as well as share best practices, new product features and so on. These people add value and develop a relationship with customers.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

FEBRUARY 17, 2021

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Coordinate with Corporate Technical Support and Corporate Sales Admin Support team members to guide new and existing customer service activations.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

OCTOBER 30, 2020

Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements for Urbint.

Enterprise 10

Enterprise Technical Support Engineering Education 10

SmartKarrot

JUNE 29, 2020

The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs. The CSM is the owner of the entire client relationship post-sales.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Anika Zubair. Donna Weber. Erika Villarreal. Kellie Capote.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . They also provide an opportunity to bring in best practices.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NICE inContact

JANUARY 18, 2018

Companies supporting this market will be dealing with much more complexity, will require far more intelligence and automation in their processes, but also have the potential to drive efficiency by using remote diagnostics and low-level technical support to avoid having to deploy a truck roll to fix the problem.

Contact Center 49

Contact Center outsourcing Technical Support Call Center 49