Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years.

Best practices 52

Best practices Call Center Omni-channel support Management 52

NobelBiz

JANUARY 16, 2024

The key to achieving these goals lies in implementing strategic call center campaigns. Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates. Technical support campaigns require expertise in troubleshooting and resolving various issues.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

TechSee

APRIL 3, 2018

Gainsight offers a comprehensive suite of solutions dedicated to customer success and therefore – retention. Solutions include voice of the customer (VoC) closed-loop surveys that enable companies to take quick action based on customer feedback, as well as best practices for renewal management.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. Kristian Martell. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334