Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. The best way for contact centers to increase efficiency is…”. Kristian Martell. ShoreGroupInc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 100

Engineering Technical Support Chatbots Best practices 100

SmartKarrot

NOVEMBER 18, 2021

Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption. Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Apply here: [link].

Technical Support 19

Technical Support Best practices Metrics Feedback 19

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . They also provide an opportunity to bring in best practices.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities.

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Andrew Spittle is a happiness engineer at Automattic.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

SmartKarrot

MARCH 3, 2021

Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Be the customer’s technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal).

Technical Support 10

Technical Support Engineering Best practices Accountability 10

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. Click to Tweet.

SaaS 58

SaaS Metrics Accountability Best practices 58

JivoChat

JANUARY 4, 2022

The first step is to create your account, then select the plan that suits your company’s needs best. They are divided into categories such as accessories, fashion & clothing, electronics, sports & outdoors, which will help you to find the best structure for your ecommerce. Tech Support. Trust badges.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

The first step is to create your account, then select the plan that suits your company’s needs best. They are divided into categories such as accessories, fashion & clothing, electronics, sports & outdoors, which will help you to find the best structure for your ecommerce. Tech Support. Trust badges.

Analytics 52

Analytics Marketing Engineering Sales 52

SmartKarrot

JUNE 29, 2020

The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs. Conduct regular business review meetings with key accounts.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

OCTOBER 30, 2020

Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.

Enterprise 10

Enterprise Technical Support Education Engineering 10

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

Cincom

MAY 3, 2024

An integrated automation solution can build customized onboarding kits full of engaging content like: Account summaries with pending orders, ship dates, etc. This reliability retains accounts that may otherwise defect to competitors seemingly more responsive to their needs.

Enterprise 40

Enterprise CRM APIs Customer retention 40