AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. The post-inference notification Lambda function collects batch inference metrics and sends an email to the approver to promote the model to the next environment. This post is co-written with Jayadeep Pabbisetty, Sr.

APIs 100

APIs Construction Engineering Analytics 100

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. The metrics should include business metrics and technical metrics.

APIs 94

APIs Metrics Enterprise Benchmark 94

ChurnZero

APRIL 18, 2024

Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).

Journey mapping 52

Journey mapping SaaS Metrics Engineering 52

Beyond Philosophy

AUGUST 26, 2021

Moreover, there is a potential danger of best practices of an inherent convergence. If we all use the same best practices, then we are converging on what everyone else does. When we worked with the water utility years ago, we learned that an expensive part of their costs was the field engineer labor.

Finance 195

Finance Engineering Best practices Call Center 195

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 82

Accountability Best practices Scripts Engineering 82

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. The dataset used for metrics calculation is a holdout dataset, and we evaluate the model’s accuracy on this dataset every N global steps. RJ is an Engineer within Amazon.

Scripts 94

Scripts Engineering Best practices Construction 94

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center? Customer Satisfaction (CSAT).

Metrics 49

Metrics Airlines Customer Service Contact Center 49

AWS Machine Learning

SEPTEMBER 9, 2022

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. The independent nature of each individual metric transformation also makes Lambda, which is a stateless service on its own, a good fit for this problem.

Personalization 72

Personalization APIs Engineering Metrics 72

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center? Customer Satisfaction (CSAT).

Metrics 49

Metrics Airlines Customer Service Contact Center 49

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Effective prompt engineering is key to developing natural language to SQL systems. Prompt engineering – The model is trained to complete prompts designed to prompt the target SQL syntax.

Best practices 120

Best practices Enterprise Engineering APIs 120

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

Engineering 82

Engineering APIs Metrics Management 82

JustCall

DECEMBER 23, 2022

In this blog, we will decode everything you need to know about QoS VoIP–from what it is and why it matters to its key challenges and best practices to tackle the same. QoS VoIP Best Practices. This will help monitor key metrics (think: ping, jitter, etc.) Let’s get going. What does QoS VoIP mean?

voip 52

voip Benchmark Best practices Metrics 52

AWS Machine Learning

SEPTEMBER 8, 2023

The TextractAsync task calls Amazon Textract using the asynchronous Application Programming Interface (API) following best practices with Amazon Simple Notification Service ( Amazon SNS ) notifications and OutputConfig to store the Amazon Textract JSON output to a customer Amazon S3 bucket.

Construction 104

Construction Metrics Best practices APIs 104

OctopusTech

APRIL 28, 2023

This includes analyzing website traffic, user engagement metrics, and conversion rates. The team also conducts market research and analyzes industry trends to identify best practices and areas for improvement. The team also ensures that all content is optimized for search engines and aligned with the overall content strategy.

Engineering 62

Engineering Sales outsourcing Feedback 62

AWS Machine Learning

OCTOBER 2, 2023

For more information about best practices, refer to the AWS re:Invent 2019 talk, Build accurate training datasets with Amazon SageMaker Ground Truth. A TrainingStep to train the model using the training, validation, and test datasets and export the mean Average Precision (mAP) metric for the model.

Scripts 93

Scripts Construction Engineering APIs 93

JivoChat

AUGUST 22, 2023

Implement SEO Best Practices Search engine optimization (SEO) is about considering the elements that make a page appear on Google and other search engines’ first search result pages. Enjoy the SEO tools too, so you can enhance your pages to rank better on search engines.

Engineering 75

Engineering Analytics Best practices Customer Support 75

Totango

APRIL 11, 2019

An illuminated “check engine” light is scary because it doesn’t offer any solution. For many, “check engine” may as well just say “car broken”—and that’s terrifying. These categories are also represented numerically as a relative rating out of 100 based on a combination of established metric thresholds.

Metrics 86

Metrics Upselling Accountability Enterprise 86

AWS Machine Learning

OCTOBER 18, 2023

Evaluate the model and produce performance metrics. If performance metrics are satisfactory, update the model version in Parameter Store. The overlap of the manually labeled set and the model’s detectable breeds is used to compute metrics. Train an Amazon Rekognition model version after the dataset is created.

APIs 95

APIs Metrics Consulting Consulting 95

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

JivoChat

MAY 24, 2022

SEO is short for search engine optimization and it refers to every practice developed to make a web page rank better on search engines such as Google. Google and other search engines crawl pages to index them on their search result pages (SERPS). Off-page SEO: search engines also analyze a website’s credibility.

Advertising 75

Advertising Engineering Marketing Best practices 75

Customer Service Life

MAY 11, 2022

I hope that you can glean some best practices for your operation. Understanding the Key Metrics for Self-Service. With 500 solves as the goal, I built a dashboard to monitor our progress on key metrics. The metrics we monitor include: Percentage of tickets where customers click on an offered article.

Self service 100

Self service Chatbots Metrics Surveys 100

AWS Machine Learning

MAY 25, 2023

Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence. OCX’s solutions are developed in collaboration with Infogain , an AWS Advanced Tier Partner.

Analytics 65

Analytics Engineering Accountability Enterprise 65

AWS Machine Learning

NOVEMBER 9, 2022

The Triton server loads multiple models and exposes ports 8000, 8001, and 8002 as gRPC, HTTP, and metrics server. In the following sections, we introduce the steps needed to prepare a model and build the TensorRT engine, prepare a Docker image, create a SageMaker endpoint, and verify the result. Prepare models and build the engine.

Engineering 79

Engineering Accountability APIs Metrics 79

Vcaretec

APRIL 10, 2023

Marketing and advertising: Outsourcing marketing and advertising services such as social media management, content creation, and search engine optimization can provide access to specialized expertise in these areas. This allows for proactive identification of issues and opportunities for improvement.

outsourcing 52

outsourcing Call Center Best practices Advertising 52

AWS Machine Learning

NOVEMBER 17, 2022

Their production segment is therefore an integral building block for delivering on their mission—with a clearly stated ambition to become world-leading on metrics such as safety, environmental footprint, quality, and production costs. Additionally, it makes it easy to manage model metadata, such as training metrics.

APIs 92

APIs Accountability Metrics Engineering 92

AWS Machine Learning

OCTOBER 14, 2022

This post was co-written with Tobias Wenzel, Software Engineering Manager for the Intuit Machine Learning Platform. For example, one of the business metrics can be that the end-to-end latency for any service must not be more than 100 milliseconds, or the cost to host and retrain a particular model can’t be more than $10,000 per year.

Metrics 82

Metrics Engineering Healthcare Analytics 82

ChurnZero

JUNE 7, 2022

Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics. It can refer to metrics and individual performance, for example. . Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations.

Education 98

Education Best practices Metrics Sales 98

JivoChat

DECEMBER 11, 2022

Implement SEO Best Practices. When it comes to conquering visibility and reaching your target audience, it’s fundamental to apply SEO best practices. You can use the analytics dashboard from GoDaddy to analyze those metrics and also enjoy other tools like Google Analytics. .

Real estate 75

Real estate Engineering Best practices Analytics 75

AWS Machine Learning

MARCH 13, 2023

Using the SageMaker Inference Toolkit in building the Docker image allows us to easily use best practices for model serving and achieve low-latency inference. In the following figure, we show the ModelLatency metric natively emitted by SageMaker real-time inference endpoints.

Metrics 69

Metrics APIs Feedback Engineering 69

ClientSuccess

NOVEMBER 22, 2021

While many customer success teams use NPS as a performance metric to gauge team members’ success, there is potentially even more value in the data from a customer marketing angle. A best practice is for customer marketing to create a separate NPS survey specifically for marketing purposes.

Marketing 52

Marketing Customer advocacy Surveys Engineering 52

Totango

JANUARY 2, 2024

More merchants are going live; we’re not losing them in the onboarding process, and then outside of this, we also saw an increase in engagement metrics from our merchants watching self-service videos.

Automotive 99

Automotive Journey mapping Self service Sales 99

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Another important metric is the efficiency for data science users.

Healthcare 90

Healthcare Government Engineering APIs 90

JivoChat

NOVEMBER 4, 2021

SEM stands for Search Engine Marketing and it’s an umbrella term that refers to the strategies implemented to appear on the search engines’ first results pages, to develop brand awareness, attract more people to your social media channels, website, and ecommerce, for example. . How Search Engine Marketing works. What is SEM? .

Marketing 52

Marketing Engineering Accountability Advertising 52

AWS Machine Learning

OCTOBER 5, 2022

Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. If you provide labels, Amazon Fraud Detector uses them to automatically calculate an Account Takeover Discovery Rate and display it in the model performance metrics. Define event labels (optional).

Accountability 70

Accountability APIs Metrics Engineering 70

Education Services Group

OCTOBER 21, 2021

While a CS CoE shares many similarities with a CS Operations team, its differentiator is that it acts as a sort of umbrella organization over all customer delivery teams to collect best practices and processes, iterate upon them to near-perfection, and then roll them out organization-wide.

Metrics 52

Metrics Best practices Analytics Enterprise 52

Fonolo

JUNE 14, 2019

Although this is true, how do customer service leaders strategically read to a) learn how to turn themselves into optimal leaders; and b) transform their teams into the high-performing customer service engines they aspire to be? From metrics, to employee satisfaction, to advances in AI, our customer service blog has you covered.

Customer Service 92

Customer Service Call Center Construction Contact Center 92