Hodusoft
APRIL 5, 2023
7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. A recent stat shows that almost 90 percent of customers feel that the experience is as important as the product or service. Read on to know more.
NobelBiz
FEBRUARY 21, 2023
It helps agents provide seamless customer support, and enables managers to closely monitor every interaction. 10 Best Practices for Reporting and Analytics in a Contact Center Reporting and analytics constitute an important prerequisite to making well-informed and accurate decisions and projections in any business.
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AWS Machine Learning
JANUARY 26, 2024
The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.
NobelBiz
APRIL 2, 2024
We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.
JustCall
OCTOBER 25, 2023
Challenges In Customer Support & Service Wanting to improve customer support and service is one thing, but is it really achievable for brands? From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry.
Fonolo
OCTOBER 3, 2018
That’s fair enough, but the almighty bottom line is also affected by customers gained and lost. Along with sub-par products, poor customer service and slow or unresponsive customer support can spell the end of a customer’s journey with your brand. Meeting the Industry Standard of Service Level.
Hodusoft
APRIL 26, 2023
A higher call resolution rate indicates efficient customer service. As per a well-known study, the industry standard for the FCR is about 70 to 75 percent. If the FCR is lower than the industry average, then find out what’s wrong and take corrective measures. #3. The international industry standard of ASA is 28 seconds.
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