Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

Nuance

MAY 28, 2019

For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.

Best practices 56

Best practices Technology 56

CCNG

FEBRUARY 28, 2024

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. Fortunately, thanks to technology and support from companies like Zoom, organizations quickly pivoted to support a remote workforce. This innovation helps make it feel more like an in-person meeting. #3.

Best practices 195

Best practices CCNG Technology Surveys 195

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management.

Contact Center 128

Contact Center Technology Coaching Analytics 128

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Insite Managed Solutions

JANUARY 26, 2018

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018. This led us down a bit of a research path.

Best practices 40

Best practices Contact Center Technology Customer Experience 40

Vcaretec

OCTOBER 9, 2019

Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve. For instance, they may want to share media files like a video call or invite them to attend a video conference. Nowadays, many companies are enjoying the benefits of live chats.

Best practices 40

Best practices outsourcing Answering services Customer Support 40

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Leverage the digital technology and improve retention and loyalty of your customers. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

CX Global Media

MAY 22, 2017

Justin Robbins and Jim Rembach share a preview and insight into ICMI’s Contact Center Expo Conference. Whether it’s being supported through automation or it’s through adding new channels or even just investing in the right technologies to enable agents to do their job. The technologies are advancing rapidly.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). From industry lagging to leading, CI Financial upgraded their antiquated technology to Amazon Connect and Calabrio WFM in the cloud.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

SharpenCX

APRIL 21, 2020

A woman, accidentally unmuted, talking to her cat during a large conference call. Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. 4 Best Practices for Managing your Remote Team.

Best practices 76

Best practices Management Coaching Metrics 76

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

CSM Magazine

JUNE 22, 2018

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida. It’s an industry that has moved deep into innovation widely adopting technologies like augmented reality, IoT, and AI.

Healthcare 40

Healthcare Best practices Customer Care Technology 40

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 100

Entertainment Marketing Best practices Technology 100

ProProfs Blog

MAY 6, 2020

Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. . Are there any managing remote teams best practices to monitor, track, and collaborate better? . Team Building via Technology.

Management 162

Management Customer Service Best practices Entertainment 162

JustCall

OCTOBER 16, 2023

We will delve into practical solutions and best practices for superior SIP telephony call quality. Challenges with Call Quality and How to Overcome Them SIP telephony is a Voice Over Internet Protocol (VoIP) technology that allows businesses to make and receive calls over the Internet.

Best practices 52

Best practices voip Technology Enterprise 52

Totango

JUNE 6, 2018

Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. The event focused on how to take customer data and turn it into actionable insights using new technologies and increasing collaboration among sales and service. Customer Success Buzz at TSW.

SaaS 48

SaaS Best practices Sales Technology 48

CX Global Media

JULY 8, 2019

And the way to reach more people than ever before is to take advantage of the same technologies that have turned our industry upside-down. Conference Coverts to On-demand Learning. Conference Coverts to On-demand Learning. Contact Center Conference Coverts to On-demand Learning – Click to Tweet. I’m looking forward to it!

Contact Center 120

Contact Center Education Coaching B2B 120

Fonolo

AUGUST 24, 2021

Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities. Conclusion.

Call Center 148

Call Center Morale Best practices Contact Center 148

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Noble Systems

JUNE 7, 2019

Our annual SNUG (Select Noble Users Group) conference brings together top voices in customer experience with contact center managers, platform administrators, and others looking to learn what’s new in CX technology and share ideas. Read more of Paul’s thoughts on SNUG 2019 here.

Gamification 75

Gamification Contact Center Coaching Education 75

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Best practices 59

Best practices Cloud contact Contact Center Technology 59

Totango

JUNE 8, 2022

Embedded best practices. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

SaaS 87

SaaS Best practices CRM Enterprise 87

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

ChurnZero

OCTOBER 13, 2020

Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. To serve as a recap, we have created this roundup of our top ten Customer Success takeaways from the conference. . When looking to purchase technology get cross-department allies.

Best practices 98

Best practices Accountability Management Technology 98

Aspect

JULY 8, 2021

Alvaria combines the best and brightest of both companies into a new global force delivering leading-edge customer experience and workforce engagement software as well as cloud services technology solutions. . And now, we are excited to host our first Alvaria Customer Experience (ACE) Conference this September. .

Best practices 62

Best practices Feedback Technology Customer Experience 62

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

CSM Magazine

AUGUST 31, 2023

Here are some tips: Implement call routing technology: Call routing technology can help direct calls to the most appropriate agent, based on their skills, availability, and workload. Quick resolution of queries also helps reduce wait times and ensures that customers can get on with their day without their experiences being marred.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Benchmark 80

Benchmark Upselling Education Best practices 80

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. See our day-by-day schedule of events during CCW below. Tuesday, June 19th Master Class Workshop.

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m. See our day-by-day schedule of events during CCW below. Tuesday, June 19th Master Class Workshop.

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140