CSM Practice

JUNE 16, 2020

Per CSM Practice COVID 19 Survey results , customers are now more used to having video conferences with vendors and a remote business review should be appropriate. I cannot assume that “yesterday’s” best practices will win it for me. It’s time to bring new ideas and take steps to implement them.

Benchmark 64

Benchmark Upselling Best practices Surveys 64

Quality Contact Solutions

DECEMBER 31, 1969

With the influx of technology, the mediums in which businesses communicate with customers varies. Check out our 3 part series on appointment setting best practices; part 1 , 2 , and 3. Use Outbound Telemarketing for Upselling Current Customers. By Megan Hottman, Operations Manager and Brand Evangelist. Want to learn more?

Telemarketing 49

Telemarketing outsourcing Upselling Sales 49

Education Services Group

MAY 11, 2018

While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board. vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation. High churn rates.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

SmartKarrot

AUGUST 16, 2022

Develop a framework for the Technology Access Program (TAP) to span from “demo lab” to field placements. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.).

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

JULY 27, 2022

Collaborate across business units and the team to institute, manage, execute, and enhance a best practice customer success program and account-level strategic plans. Identify upsell initiatives with additional product offerings that can be handed over to the sales team.

Engineering 19

Engineering Finance Best practices Upselling 19

JustCall

DECEMBER 24, 2022

12 Customer Service Improvement Strategies and Best Practices. On the other hand, rewarding customer service experiences increase sales volumes, improve customer retention, unlock upselling and cross-selling sales opportunities, and fortify business growth. In today’s era, customers demand top-notch customer service.

Best practices 52

Best practices Customer Service Customer centricity Self service 52

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. This is our most advanced product available , and we serve customers across many different industries, from finance to technology startups and everything in between. Some teams are responsible for onboarding and training.

Management 84

Management Finance Enterprise Accountability 84

JustCall

NOVEMBER 24, 2022

A s ales process is a map that guides your sales team on lead generation efforts, speeds quickly on best practices, and guides them at different stages of the sale. Sales leaders around the world are starting to invest in artificial intelligence and machine learning (ML) technology. Why Build a Sales Process ?

Sales 52

Sales B2B Surveys CRM 52

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Develop projects and programs that can be used to target and grow key customers.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

FEBRUARY 2, 2022

With 500+ attendees, the webinar highlighted some key strategies, situations, and best practices for the customer success industry. It brought customer success into the C suite in a massive way, and it landed with a very large bang on the conference table, and it could not be ignored anymore. About the Panel. contact-form-7].

Upselling 19

Upselling Best practices Sales Accountability 19

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. We will make pivots and adjustments throughout the year based off churn and upsell and what that net churn is looking like.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . James Scott , VP of Customer Success, ShootProof .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

JULY 6, 2022

Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Hodusoft

JULY 13, 2023

We have also detailed the best practices for using such IP PBX software. Factors to consider when selecting multi-tenant IP PBX software with unlimited extensions Some best practices for implementing multi-tenant IP PBX software with unlimited extensions for ISPs and MSPs What is an extension in the IP PBX system?

voip 59

voip Best practices Upselling Enterprise 59

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Using advanced technology solutions can make all the difference here. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. Top lead generation ideas & best practices that work. It will open the door for upselling. It is vital to use the latest technology to engage your visitors.

Best practices 77

Best practices B2B Sales Chatbots 77

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: What’s the best quality a leader can have? Paul: If you could use technology to solve one world problem what would it be, and why? You Mon: Right, and technology helps. We now know churn is really important.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. Paul: What’s the best quality a leader can have? Paul: If you could use technology to solve one world problem what would it be, and why? You Mon: Right, and technology helps. We now know churn is really important.

SaaS 52

SaaS B2B Upselling Metrics 52

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Once you’ve discovered where you are, you can start using technology to help you identify customer pain points—and start solving them. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. Scaling is a challenge , and technology is, of course, the most effective way to deal with it.

Coaching 0

Coaching Engineering Upselling Marketing 0

Amity

FEBRUARY 2, 2016

Customer Success Summit 2016 promises 2 days of interactive sessions, practitioner best practices and networking to master the business of customer success. The conference speakers include some of the most experienced and visionary thought leaders in the Customer Success community. May 10-12 - Pulse 2016 Conference.

SaaS 80

SaaS Education Customer retention Sales 80

Netomi

FEBRUARY 28, 2022

Crypto is not just a technology, it’s a movement. We believe that crypto can play an important role in the development of Latin America as interest in blockchain and innovative technologies proliferates throughout the region.” . Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Connect with Cynthia.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64