Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

AWS Machine Learning

MAY 1, 2024

As quoted in the Swindon Borough Council case study : “The council ran small-scale trials with the main digital translation providers that can support the different languages spoken by Swindon’s citizens. Swindon Borough Council paid around £159.81 ($194.32 1 – Translating a document. 2 – Localized user interface.

APIs 94

APIs Construction Best practices Technology 94

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The show goes on.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event will be held on 25-26 October at the Intercontinental hotel in Sydney. From Theory to Reality.

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Callminer

JUNE 24, 2019

We will have hosting activities at our booth #213 throughout this week’s event in Las Vegas at the Mirage Hotel and Casino. in the Montego AF Room of the Mirage Event Center. in the Montego AF Room of the Mirage Event Center. Follow us @CallMiner on Twitter and LinkedIn for all the latest from the event!

Wireless 140

Wireless Analytics Education Enterprise 140

VirtualPBX

JANUARY 23, 2024

One way to emphasize this is to include specific case studies in your training content. Consider your culture Cybersecurity should become an everyday practice, like signing in and out. It’s not enough to simply lecture agents on best practices, you need to show how they can implement them into their daily workflow.

Call Center 98

Call Center Engineering Education Best practices 98

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. By reading this post, you will learn about the Operational Excellence pillar in the Well-Architected Framework with the IDP case study.

Best practices 80

Best practices Metrics Feedback Enterprise 80

Aspect

APRIL 18, 2019

We’re working on delivering helpful, practical, real-world information. We’ve had some really cool sessions like how to enable mobile scheduling, best practices for speech analytics, case studies and so much more. Which got me thinking about our customer presentations from years past. Don’t delay!

Best practices 87

Best practices Analytics 87

Totango

JULY 22, 2022

Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. . You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Metrics 101

Metrics Best practices Customer retention Enterprise 101

CustomerSuccessBox

AUGUST 23, 2021

It is a high energy event for associates who are keen to learn the tactics to grow their business. The event will include insights from various CX leaders. Customer Success talent acquisition and talent management best practices. This event also gives the associates an exposure and helps them grow their network.

SaaS 52

SaaS Education Best practices Marketing 52

Aspect

JUNE 8, 2020

Originally scheduled as a live event, Forrester CX No r th America , June 16 – 18, 2020 , has transitioned to a virtual conference , and we’re pleased to have the opportunity to participate in this new format as a Presenter Sponsor.

Self service 62

Self service Banking Best practices Customer Experience 62

Amity

OCTOBER 3, 2017

Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Again, get some of your CSMs to serve as hosts, and have them interview industry thought leaders or talk about best practices. CUSTOMER FORUM.

Best practices 63

Best practices B2B Surveys Personalization 63

Amity

OCTOBER 3, 2017

Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Again, get some of your CSMs to serve as hosts, and have them interview industry thought leaders or talk about best practices. CUSTOMER FORUM.

Best practices 61

Best practices B2B Surveys Personalization 61

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. By reading this post, you will learn about the Reliability pillar in the Well-Architected Framework with the IDP case study.

Best practices 77

Best practices APIs Accountability Enterprise 77

JustCall

MARCH 28, 2023

Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Show the ROI of collaboration through case studies and success stories that highlight improved sales performance, faster deal closure, and higher customer satisfaction.

Sales 52

Sales CRM Best practices Morale 52

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Pay close attention to the vendor's justifications, which are based on their expertise and best practices. Consider their track record, client testimonials, and case studies.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

ProProfs Blog

JANUARY 4, 2022

Here are some more in-depth examples: After completing an event, the organizers wish to take feedback from some people who attended the event. They arrange a short interview and ask event attendees questions like – “ What was the best part about this event? ” Secondary Research. in one place.

Surveys 78

Surveys Feedback Personalization Education 78

Totango

DECEMBER 5, 2019

You can also help your customers by developing open communication channels and encouraging frequent opportunities for feedback and discussion of best practices. Customer feedback is critical in helping you understand how to best support them. When advocating for a large number of customers, it can be easy to miss key events.

Customer advocacy 64

Customer advocacy Best practices Feedback Surveys 64

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada. The following diagram illustrates this architecture.

Engineering 73

Engineering Government Calibration Scripts 73

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Not all the best practices are tactics that work in a similar way. Best practice for B2B content lead generation: Identify your audience – It is critical to figure out your target audience to create content that revolves around their expectations.

B2B 71

B2B Best practices CRM Sales 71

Totango

AUGUST 11, 2022

To improve your relationships with SaaS clients, you can systematically apply customer success best practices to critical points where your customers interact with you digitally along each step of their customer journey. Showcase client case studies. Showcase Client Case Studies. Overdeliver value.

SaaS 106

SaaS Journey mapping B2B Feedback 106

Education Services Group

JUNE 4, 2019

For larger clients, it’s a good idea to conduct interviews and build a case study around exactly what you did to help them. Create Events Where Prospects and Customers Can Mingle. And if you organize a meetup or event like we mentioned above, you’ll want help from marketers to spread the word.

Marketing 53

Marketing Best practices Upselling Feedback 53

VirtualPBX

JANUARY 23, 2024

One way to emphasize this is to include specific case studies in your training content. Consider your culture Cybersecurity should become an everyday practice, like signing in and out. It’s not enough to simply lecture agents on best practices, you need to show how they can implement them into their daily workflow.

Call Center 52

Call Center Engineering Education Best practices 52

ProProfs Blog

JANUARY 28, 2021

You’ll read about the best practices to ask for testimonials and the most efficient methods to showcase them to your business’ advantage. Build Customer Relationships at Business Events. Publish Blog Posts and Case Studies. Build Customer Relationships at Business Events. Publish Blog Posts and Case Studies.

Feedback 148

Feedback Surveys Customer Support Sales 148

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences. Generally speaking, there are two main aspects to each event. for detailed how-to educational talks.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Now that we’ve seen personalization is important, what are some best practices for personalized customer service?

Personalization 117

Personalization Customer Service Government Customer effort 117

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. New customer case studies. Your team can use a customer-specific webinar to focus on product use cases or best practices. Anything from a personal update to product or industry news is fair game for your newsletter.

Marketing 52

Marketing Best practices Surveys Analytics 52

Creative Virtual

SEPTEMBER 6, 2018

Following on from C3 London held in May, the event will explore conversational platforms and how organizations can unlock the power of machine learning, natural language processing and intelligent assistance. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Quality Contact Solutions

DECEMBER 31, 1969

Whether your organization handles all the logistics or enlists the help of call center services to augment your team’s preparation, a great deal of time and effort is spent with planning for the event such as, pre-event outreach emails and phone calls, logistics and travel expenses. After the event, implement your plan.

Call Center 53

Call Center Telemarketing Sales Best practices 53

Totango

SEPTEMBER 19, 2019

By applying best practices, such as sharing data across teams and gathering multiple data points for each customer, you can operationalize data to your advantage. Relevant events such as changes in leadership or personnel. Best Practices for Customer-Centric Uses of Data. Licensing rates. Adoption rates.

Customer centricity 59

Customer centricity Best practices Metrics Accountability 59

The Petrova Experience

JUNE 29, 2023

million Americans planning to fly for the Fourth of July holiday, and weather events predicted throughout the country, familiar customer complaints are on the horizon for our aviation industry colleagues. Aviation classifies a weather event as an uncontrollable delay. Those best practices start with communication.

Airlines 52

Airlines Transportation Government Best practices 52

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Top lead generation ideas & best practices that work.

Best practices 77

Best practices B2B Sales Chatbots 77

Creative Virtual

OCTOBER 9, 2018

Co-located with AI & Robotics: The Main Event, CXtech will explore what’s new, what’s working and what’s coming next in customer experience (CX) technologies as companies are connecting with customers like never before. Previously a sponsor of the AI & Robotics event, Creative Virtual is pleased to be a partner for CXtech this year.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

CSM Magazine

JUNE 22, 2018

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida. Using these technologies, while still maintaining the necessary human touch, to move the needle of service will be major conversations happening at the event this year.”.

Healthcare 40

Healthcare Best practices Customer Care Technology 40

ChurnZero

SEPTEMBER 29, 2023

Follow up by offering best practice tips. Community engagement: Applaud customers who actively participate in community discussions and events. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content. Congratulate them and ask how it went.

Benchmark 52

Benchmark Feedback Surveys Best practices 52