ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. Communication is not limited to B2C companies and brands. . We almost always get Amazon as an answer. One of its success traits is communication. On the contrary!

B2C 179

B2C B2B Personalization Sales 179

ShepHyken

APRIL 18, 2023

I don’t care if you’re B2B or B2C, everyone you do business with is a consumer at some level. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

B2C 161

B2C B2B Education Customer Service 161

ShepHyken

JANUARY 1, 2024

All businesses, not just retailers (B2C), need to step up their CX efforts. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox.

Customer Service 142

Customer Service B2C Feedback Marketing 142

ShepHyken

DECEMBER 24, 2023

On top of that, it also brings the idea of a hospitality mentality that any business (B2C and B2B) can adopt. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 155

Customer Service B2C B2B Customer Experience 155

ShepHyken

SEPTEMBER 10, 2023

My Comment: This short article includes four common sense ideas that every business, regardless of size, industry, B2B or B2C, etc., Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Here’s how. must practice.

Customer Service 196

Customer Service B2C Customer retention B2B 196

ShepHyken

AUGUST 6, 2023

That includes B2C, B2B, and G2C (Government to Citizen). Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. My Comment: I was intrigued by the title. Connect with Shep on LinkedIn.

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

MAY 28, 2023

My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. I refer to this as a hospitality mentality.

Customer Service 161

Customer Service Customer centricity B2C Government 161

Lumoa

MAY 5, 2022

Whether you work in B2B or B2C, CX is the sum of all thoughts, feelings, experiences and reactions the customer is left with. About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes.

Customer Experience 110

Customer Experience Consulting Consulting B2C 110

ClearAction

DECEMBER 27, 2017

” The Power of Workshops. They taped and edited the interviews and showed them to groups of cross-discipline employees in workshops. They viewed these workshops as a pivot point to rise above preconceived notions of clients and the bank and employee roles. ” Strategic Focus.

Customer Experience 54

Customer Experience B2B Banking Journey mapping 54

ShepHyken

AUGUST 21, 2023

My Comment: I’ve been preaching for years that B2B needs to create its version of a customer experience in line with B2C brands and organizations. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 31

Customer Service B2B B2C Construction 31

ShepHyken

JULY 24, 2023

My Comment: Is B2B customer service really that different from B2C customer service? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 31

Customer Service B2B B2C Sales 31

360Connext

MAY 3, 2022

And yes, this happens in business to business (B2B) and B2C. If those cashiers had participated in those workshops, they would have identified those challenges and addressed them from the beginning. They created something that wasn’t just a little better than what’s happening. They blew up the paradigm.

Journey mapping 72

Journey mapping Customer Experience B2C Best practices 72

ShepHyken

JUNE 26, 2023

There is something here for every type of business, large and small, B2C and B2B. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 38

Customer Service Customer centricity B2C Entertainment 38

Customer Guru

AUGUST 8, 2018

She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

aircall

DECEMBER 13, 2018

And B2C customer support leaders will also enjoy comparatively big balances. While only 22% of Nonprofit respondents and 33% of B2B respondents reported plans for a budget increase this year, 45% of their B2C counterparts said the same. To a lesser extent, financial support also proved to be a product of team size.

Surveys 54

Surveys Customer Support B2C CRM 54

Taylor Reach Group

MARCH 26, 2018

SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CX Global Media

JULY 8, 2019

Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. Harris : An Author, Workshop Leader, Coach, E- Course creator and now, Certified Chief Happiness Officer, JoAnna has been helping companies create customer happiness since 1990. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 330

Customer centricity B2C Feedback Upselling 330

Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. With our clients, on our website, and in our blog we talk about this, using a service principle called The Six Levels of Service.

B2C 67

B2C Benchmark B2B Technology 67

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Martha is the co-founder of CX Speakers LLC, a company that trains and educates and trains B2B and B2C companies in enhancing customer relations and increasing customer engagement.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. With our clients, on our website, and in our blog we talk about this, using a service principle called The Six Levels of Service.

B2C 40

B2C Benchmark B2B Technology 40

NobelBiz

JUNE 5, 2023

Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. To handle the heavy competition in the market, TRW started its B2B loyalty program ‘Automotive Diamonds,’ targeting workshops across Europe. Make sure that you clearly document the details.

B2B 11

B2B B2C Automotive Telecommunications 11

SmartKarrot

MARCH 2, 2022

One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. And this is even more difficult when it comes to companies that offer SaaS products. This provides social proof of your brand to future customers.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

MAY 6, 2022

What separates customer journey mapping between B2B and B2C companies? Several factors differentiate B2Bs from B2Cs, and the most significant among them is the customer set. While B2Cs approach their customers directly, mostly in person, B2B firms may not meet the customers in person.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. And I do that at my conferences and workshops.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

SEPTEMBER 5, 2023

If you’re having problems with your connection rate, don’t miss out on our on-demand workshop recording, “Why Outbound Calls Don’t Always Connect?” For B2B telemarketing, business hours are ideal, while for B2C, evenings might be more suitable.

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

REVE Chat Blog

NOVEMBER 21, 2019

Instead, keep the webinar informative with tutorials, training, or workshops. #9. Organize events or workshops – You can plan events or workshops in order to build and strengthen customer relationships. Product demos can engage those leads by showing clear solutions to their queries. . How often do these emails come out?

Best practices 77

Best practices B2B Sales Chatbots 77

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute.

call center workforce 52

call center workforce Call Center Management Gamification 52

Lumoa

APRIL 24, 2018

Sean Crichton-Browne Head of Global Partnerships & Cust omer Engagement at MarketCulture , Keynote Speaker, Workshop Facilitator. It can be used in both B2C and B2B settings, but it also comes handy for HR and OD professionals to improve the employee experience — even the candidate selection and recruitment process. linkedin Why?

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

SEPTEMBER 8, 2020

If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. Process goals, such as conducting a workshop, are not result-based. The strategies can be built according to these timelines and can be demonstrated to the customers in QBR. When it is not needed? Result-based. Time-bound.

Benchmark 10

Benchmark B2C Feedback B2B 10

C Space

MAY 22, 2020

Historically, the in-person Perspectives event drew fewer than 1,000 B2B registrants, but this year more than 40,000 B2B and B2C users registered for the new experience, of which 79% were net new leads with more than 50% considered decision-makers at their organization.

Airlines 52

Airlines B2B B2C Entertainment 52