ShepHyken

JUNE 26, 2023

There is something here for every type of business, large and small, B2C and B2B. There is something here for every type of business, large and small, B2C and B2B. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 38

Customer Service Customer centricity B2C Entertainment 38

Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. Technology Sets New Benchmarks for Innovation. In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. Innovation has become the standard.

B2C 67

B2C Benchmark B2B Technology 67

Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. Technology Sets New Benchmarks for Innovation. In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. Innovation has become the standard.

B2C 40

B2C Benchmark B2B Technology 40

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And I do that at my conferences and workshops.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Lumoa

APRIL 24, 2018

Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. Sean Crichton-Browne Head of Global Partnerships & Cust omer Engagement at MarketCulture , Keynote Speaker, Workshop Facilitator. NPS is simple benchmarkable, and consistent.

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

SEPTEMBER 8, 2020

If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. Process goals, such as conducting a workshop, are not result-based. When results can be measured based on the feedback of your actions, you can check if your benchmarks are achieved. When it is not needed? Time-bound.

Benchmark 10

Benchmark B2C Feedback B2B 10