JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Return Customer

MAY 16, 2018

B2B organizations focus on classroom-style training sessions that often last days or weeks. A B2B organization may invest in daily newsletters that train its customers to perform one activity each day. Coach Marks . A popular way to onboard such customers is through coach marks. There are several ways this is done.

Coaching 71

Coaching Consulting Consulting B2B 71

ClearAction

NOVEMBER 3, 2017

Should Operations be the home for every B2B company’s customer experience leadership? Originally published as an Advisor monthly column on CustomerThink.com as Is Operations Involved in B2B Customer Experience? appeared first on ClearAction Customer Experience Consulting. The post Is Operations Involved in Customer Experience?

Customer Experience 119

Customer Experience B2B Advertising Coaching 119

Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. Before you invest in new B2B marketing technology, consult with other marketers in your network to see what they would recommend and why. Lower your risks when you adopt innovative B2B marketing technologies.

B2B 45

B2B Marketing Analytics Consulting 45

Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.'

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84

SaaS Consulting Consulting Coaching 84

CX Global Media

JULY 12, 2019

About Shawna Fuller : I have been with GiftTree for 15 years as Director of Customer Service and B2B Sales. Business Partner and Owner, The LAMA Training by McKee Consulting. Trainer and Coach in the Contact Center Business for over 25 years. She is the founder of McKee Consulting and the LAMA Technique. Judy McKee ?Business

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

CrazyCall

SEPTEMBER 4, 2018

Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell . Personal website. Jason Lemkin .

Sales 129

Sales SaaS CRM B2B 129

ClearAction

SEPTEMBER 29, 2016

ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI. CXM Coaching topics: customer experience strategy, culture, adoption, and metrics. We are are expanding the fanfare all month long!

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

Robert Davis

FEBRUARY 7, 2017

According to NPS consulting firm Inavero ( [link] ), here are the figures for B2B consulting firms: NPS – 26. I asked for help they strategized with me every morning we executed the plans, they sat with consultants gave them ideas and helped me get my sales where are they are at today. RCDA NPS = 60.7. promoters – 46%.

Coaching 48

Coaching Consulting Consulting Feedback 48

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Sue is an all-around Customer Success Leader, Evangelist, Coach, Advisor, and Speaker.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

TeamSupport

OCTOBER 12, 2020

That’s what Mike Caracalas , leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. “Right now, you as leaders have only one option: lead your way out of this challenge.” 1 (The responding companies employ 4.4 million workers. ).

Customer Support 59

Customer Support Consulting Consulting Coaching 59

SmartKarrot

APRIL 13, 2023

Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry. David Ventura David Ventura is a key account management specialist, consultant, speaker, and author. He is also a host of The Conscious Entrepreneur Summit.

Accountability 11

Accountability Management Consulting Consulting 11

TeamSupport

OCTOBER 14, 2020

Let’s revisit an excerpt from an interview we did with Mike Caracalas , leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People. 1 You're not seeing each other every day, as you would if you were all working in the same office or center. We couldn’t agree more!

Customer Support 98

Customer Support Call Center Coaching Consulting 98

Integrity Solutions

FEBRUARY 12, 2020

As a speaker, author and consultant, Anthony delivers no-nonsense advice when it comes to, among other things, the importance of value creation in sales today and the indisputable truths about why salespeople struggle to get meetings. Read his blog and follow Mark on Twitter. . Anthony Iannarino. Like us, Lori is a partner of AA-ISP.

Sales 124

Sales B2B Engineering Consulting 124

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Integrity Solutions

APRIL 5, 2021

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. But major B2B buying decisions are not made by individuals; they’re made by buying coalitions. They’ll all have different roles, requirements and influence in the process.

Sales 64

Sales Accountability Strategic Value B2B 64

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

SmartKarrot

AUGUST 24, 2022

Manage the post-sale relationship of Catchlight B2B accounts. Coach the team to assist them with executing growth and optimization strategies for customer accounts. Embody Signifyd values and serve as a role model for other team members.

Coaching 19

Coaching Best practices B2B Accountability 19

Calltools

JUNE 19, 2019

Whether through formal training, coaching, or interaction with a team, they need to grow. Consultative Selling Skills Whether you’re selling B2B or B2C, today’s consumers are more sophisticated than ever before. Most successful salespeople today know what consultative selling is and have skills in that arena.

Sales 40

Sales B2C Consulting Consulting 40

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

SEPTEMBER 7, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes. Manage and coach the inbound phone team.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

Mindtouch

APRIL 17, 2017

Alka Tandan , Turbine B2B, Principal, @TurbineB2B, LinkedIn. Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. Westley Hendriks, LinkedIn, Team Lead – Customer Success Consulting, @WesleyHendriks, LinkedIn. Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Integrity Solutions

MAY 13, 2021

But many of these fundamentals aren’t being addressed through typical sales training and coaching efforts. Here’s something world class sales organization understand: Especially in B2B sales, establishing your competitive advantage is often less about your solutions and more about the day-to-day actions of your sales professionals.

Sales 86

Sales Customer centricity Best practices B2B 86

ijgolding

MARCH 20, 2018

We’re a small company specialised in customer insights, CX consulting and training/change management. I see this more in B2B. The good news is that they are trying to turn the ship but many B2B companies are still struggling to get a grip on things partly due to the complexity of their channel mix and (often) the role of third parties.

Journey mapping 61

Journey mapping Customer centricity B2B Multichannel 61

SmartKarrot

MAY 3, 2021

I’ve coached cohorts of leaders with nearly identical knowledge and skills yet seen them have wildly varying degrees of success in similar roles. Leadership development infuses much of my work as both a consultant to organizations and as a coach to leaders. What’s Next. I’ve thought about this topic for a while now.

Finance 19

Finance Coaching Consulting Consulting 19

ChurnZero

MARCH 3, 2020

SaaStock North America is an actionable conference for growth stage B2B SaaS founders, executives, and investors. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . After an awesome first annual in 2019 SaaStock is back in San Francisco this year for an even bigger and better event.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. After the first two or three roadshows you can train and coach people within each organization to conduct their own presentation as if you were there, in addition to driving progress within throughout the year. ” Take a page from VMware’s playbook.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

MARCH 20, 2020

The B2B market already has a bad rap (rightfully deserved) for being stringent, insipid, and devoid of human connection. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . No one likes talking to a corporate robot who spouts off rehearsed lines and scripts interactions.

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

Fonolo

NOVEMBER 10, 2020

” — Jeannie Walters , CX Expert, CEO of Experience Investigators , TEDx Speaker, Consultant. ” — Blair Pleasant , C ontact Center Industry Analyst & Consultant at BCStrategies. ” — Peter Lavers , Customer Service Consultant & Influencer at ThinkCX. It’s Hard to Deny the Benefits of Remote Working.

Contact Center 135

Contact Center Consulting Consulting call center association 135

SmartKarrot

APRIL 19, 2020

You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects.

Best practices 10

Best practices Consulting Consulting Government 10

SmartKarrot

SEPTEMBER 14, 2023

The first thing you need to do is to segment your target customer base into B2B or B2C because they normally have varying motivations for purchasing products or services. Also indicate the responsibilities of business leaders when it comes to coaching and training of new hires, as well as providing them with resources.

Sales 10

Sales B2C Best practices B2B 10