ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Allison Pickens. Dave Jackson. Jeanne Bliss.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

MARCH 20, 2020

Peppered with nuance, the recipe for the perfect ratio of technical, subject matter, and relationship expertise is not as cut and dried or easily transferable across SaaS as hiring managers may hope. The B2B market already has a bad rap (rightfully deserved) for being stringent, insipid, and devoid of human connection. Be Data-Minded.

Customer centricity 52

Customer centricity SaaS Finance Scripts 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. This course is specially for customer success managers or personnel looking for a break in customer success in the SaaS industry. It is 100% online and highly interactive.

Best practices 22

Best practices SaaS Accountability Education 22

JustCall

FEBRUARY 11, 2022

B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. For starters, B2B sales take longer to materialize than B2C sales, especially with multiple stakeholders in a company involved.

Sales 52

Sales B2C call center software B2B 52

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

CrazyCall

AUGUST 16, 2019

Topics covered: B2B sales, sales prospecting, cold calling, sales forecasting. That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. With Tim Sanders.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

NOVEMBER 24, 2022

To attribute the success of complex B2B deals, you need to attribute a high value to collaborative selling that requires other teams, stakeholders of the company, and prospects to be well-calibrated and peacefully collaborate with the sales process. The money rarely stops at sales conversions, especially in SaaS.

Accountability 52

Accountability Calibration Sales B2B 52

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Coaching, mentoring, and training new staff. “Coaching and mentoring has helped me scale my career in customer support. There is no difference between coaching your colleague and a customer.

Customer Service 71

Customer Service Engineering Coaching Self service 71

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123

JivoChat

JANUARY 17, 2021

Nor do they generate monthly recurring revenue like the best B2B SaaS brands. We’re talking life coaches, dog walkers, magicians–as well as residential contractors. Unlike e-commerce brands and brick-and-mortar retailers, contractors don’t make their money from loyal repeat customers.

Construction 52

Construction Sales Feedback Engineering 52

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. One CX trend that will dominate/take the stage in 2022: . “In

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64