Satrix Solutions

JANUARY 5, 2022

To win over B2B sales prospects, it’s not enough for your company just to have a good product and/or service. However, there are several insightful themes often revealed within a win-loss interview that are important for any B2B company to consider: Understanding the needs of the prospect. How do you achieve this?

B2B 78

B2B Sales SaaS Coaching 78

TeamSupport

JANUARY 12, 2021

As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Expand efforts to build customer proficiency through training, coaching and skills development. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

SEPTEMBER 14, 2020

Now in Part 2, we’ll talk about the evolving role of B2B customer support. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success. Learn more at servicexrg.com.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 8, 2020

And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Kayako

SEPTEMBER 20, 2018

This can be especially true within the field of B2B sales, where customers are more informed than ever before, have higher expectations than in the past, and where existing customers are perfectly willing to switch to one of your competitors if you fail to provide the kind of experience they demand. . Make Customer Experience a Priority .

Best practices 81

Best practices B2B Sales Customer Experience 81

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

B2B 62

B2B Sales Technology voip 62

TeamSupport

JANUARY 26, 2021

Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. TeamSupport is so customizable, it’s perfect for B2B companies.

B2B 64

B2B Customer Support Technical Support Coaching 64

ShepHyken

OCTOBER 4, 2022

During a soccer game, players don’t ask permission from their coach before making a move. Customer service representatives must have the tools they need, from knowledge bases, coaching, and training to make empowered decisions on how to best serve the customer. ” “It’s not B2B or B2C.

Brand ambassadors 161

Brand ambassadors B2C Coaching B2B 161

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

DECEMBER 31, 1969

Once you have chosen QCS to handle your B2C or B2B telemarketing service business needs, we begin our relationship with you. We have a very detailed quality assurance tool to assist in tracking scores to help with coaching and growth. The post B2B Telemarketing Services: What does an Operations Manager do? Daily report analysis.

Telemarketing 40

Telemarketing B2B Management B2C 40

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople believe in themselves. Focus on Maximizing Strengths.

Sales 126

Sales Coaching B2B Personalization 126

Integrity Solutions

FEBRUARY 1, 2024

Especially when it comes to complex B2B sales, they’re craving the insight and interaction that only a human can provide. It takes coaching, emotional intelligence, and self-awareness. Here’s the simple reason why: Customers want to buy from people. You just need to decide… and then do the work.”

Sales 106

Sales Coaching Scripts B2B 106

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B CRM Enterprise Upselling 91

TeamSupport

AUGUST 24, 2020

Determine if the trends indicate a development issue—such as multiple tickets regarding the same technical problem—or a customer agent training issue that can be helped with some one-on-one coaching. In Part 2 of this blog series, we’ll explore how to use reporting to determine how happy your customers are and what to do if they’re not.

B2B 97

B2B Customer Support Coaching Metrics 97

Call Center Weekly

JULY 24, 2017

As agents get developed, whether it be through coaching, training, or one-on-one conversations, leadership is offered the opportunity to strengthen the bonds of trust between them. When the front line has confidence in the leadership team, they will be more open to coaching, modifying their behaviors, and they’ll adapt to change easier.

Contact Center 273

Contact Center Morale B2C Coaching 273

Call Center Weekly

NOVEMBER 1, 2018

This allows people to be themselves, use their strengths (which is way more important than trying to coach weaknesses) and work toward outcomes in ways natural to them. Kathryn Frankson is a B2B event sales and marketing professional at UBM.

B2B 185

B2B Coaching Sales Marketing 185

Integrity Solutions

AUGUST 24, 2022

Most B2B buyers now want to be sold virtually ; yet most companies aren’t properly equipping their sales teams to meet these demands. What they don’t always recognize is that it’s something that can be developed through effective training and coaching. Have we done an alignment check? This isn’t news, of course.

Sales 88

Sales Coaching Calibration B2B 88

TeamSupport

DECEMBER 2, 2020

Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers. One decision-making moment—particularly with more complex B2B issues—may be to escalate it to a more experienced agent or supervisor, or even send the ticket on to the product team.

B2B 92

B2B Coaching Customer Support Accountability 92

SmartKarrot

JUNE 7, 2022

Think of a coach now. A coach gives the image of someone who helps you learn and try activities for your professional growth and advancement. Customer success leaders must move from being bosses to being coaches. It is important to view the customer success leader as a coach. Create a lasting connection with them.

Coaching 19

Coaching B2B Personalization Feedback 19

Integrity Solutions

JULY 20, 2021

In many ways, building confidence in sales is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople believe in themselves. Focus on maximizing strengths.

Sales 52

Sales Coaching B2B Personalization 52

CX Global Media

FEBRUARY 6, 2019

Here is an edited transcript of my interview with Alon Wolks: Jim Rembach : Hey this is Jim the Fast Leader Show and Call Center Coach and I’m here at CCW with Alon Walks of Kustomer. appeared first on Call Center Coach. But I was given my reality check when I met up with Alon Waks of Kustomer at Customer Contact Week.

Contact Center 270

Contact Center B2C Coaching Call Center 270

JustCall

DECEMBER 7, 2022

B2B selling requires research, interpretation, communication, and, most importantly, a definitive sales methodology. They were consultants who set new pinnacles for B2B selling and closing large accounts. It is directly associated with strategic selling in the B2B sector. Miller Heiman Process: Introduction.

Sales 52

Sales Coaching B2B Accountability 52

JustCall

NOVEMBER 24, 2022

Every company needs a diligent performance coaching model to hone the skills of new and experienced salespeople and introduce them to the company’s core sales skills, goals, and culture. Coaching and mentoring of salespersons enables organizations to develop the sales team. Relevance of Sales Coaching Programs – Facts.

Sales 52

Sales Coaching Best practices Morale 52

Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. Before you invest in new B2B marketing technology, consult with other marketers in your network to see what they would recommend and why. Lower your risks when you adopt innovative B2B marketing technologies.

B2B 45

B2B Marketing Analytics Consulting 45

TeamSupport

MARCH 10, 2021

The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn, which we explored in Part 2. With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry.

B2B 98

B2B Upselling Coaching Customer Support 98

Vistio

OCTOBER 10, 2022

Meet our fantastic guest Jim Tincher who is the author of the book Do B2B Better which is available now. 19:05-19:57 ] Coaching agents on improvement in specific ways instead of vague survey feedback. [ We’ve got a special episode for you today! We recorded this conversation on October 4th, the 10th annual CX Day! podcasts.

B2B 52

B2B Coaching Call Center Surveys 52

Integrity Solutions

MARCH 4, 2020

As they weigh purchase options and evaluate vendors, B2B buyers expect sales teams and their companies to behave in ethical ways. . Harvard Business Review reported on research conducted by Bain, which has taken the 40 distinct kinds of value that B2B offerings provide customers and organized them into a pyramid with five levels.

Sales 70

Sales Coaching B2B Marketing 70

ClearAction

NOVEMBER 3, 2017

Should Operations be the home for every B2B company’s customer experience leadership? Originally published as an Advisor monthly column on CustomerThink.com as Is Operations Involved in B2B Customer Experience? The same applies to these bodies of knowledge and customer experience excellence.

Customer Experience 119

Customer Experience B2B Advertising Coaching 119

Fonolo

NOVEMBER 3, 2020

Keynote Speaker and Official Forbes Coach. The People Skills Coach ™ , Author of Leading Morale , Customer Service & Leadership Consultant. B2B Tech & Marketing Consultant The post 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction first appeared on Fonolo. ” — Annette Franz. CEO at CXJourney Inc.

Contact Center 167

Contact Center Consulting Consulting Coaching 167

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

CustomerSuccessBox

DECEMBER 6, 2021

Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. He is also a consultant, coach, and trainer for technology professionals across 30 countries.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

IdeasUnlimited

MAY 23, 2022

Agents who will take on customer calls, live chat or email need to be coached and trained. B2B Marketing. This starts with a strong B2B marketing strategy. The HR department is perhaps the most important branch in a contact center and if you’re about to build a tech support branch, it will also need significant management.

B2B 98

B2B Call Center voip Interactive Voice Response 98

CrazyCall

AUGUST 16, 2019

Topics covered: B2B sales, sales prospecting, cold calling, sales forecasting. That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. With Tim Sanders.

Sales 115

Sales B2B Coaching Personalization 115

Integrity Solutions

JANUARY 18, 2021

If you’re a sales leader, make a plan to devote some of your coaching time to discussing with your salespeople the lessons of 2020 and how they will apply those to grow their book of business and reach their goals in 2021. Part of your role, though, is coaching them to make these questions part of their sales mindset and approach: ?

Sales 126

Sales Coaching B2B Metrics 126

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

TeamSupport

OCTOBER 26, 2020

This makes careful selection, onboarding, and coaching of new customer support agents a necessity rather than a luxury. And it’s particularly critical in B2B customer support organizations where clients are more complex and higher value entities.

Customer Service 98

Customer Service B2B Customer Support SaaS 98