Contact Center Pipeline

APRIL 20, 2017

Have you heard about the largest Call Center Association in the NorthEast? You may not be familiar with the NorthEast Contact Center Forum (NECCF), but you should absolutely get this incredible regional organization on your radar! The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased “user group” […]. Sponsored Posts call center contact center NECCF Sponsored Post

call center association 100

call center association Call Center Contact Center 100

Expivia

FEBRUARY 1, 2021

Do you and you care about your associates on a personal level? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People.

call center association 52

call center association Call Center Coaching Morale 52

Expivia

APRIL 1, 2021

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center.

call center association 52

call center association Call Center Education Consulting 52

TeleDirect

OCTOBER 4, 2021

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. Call Center Rep Job Description.

Call Center 62

Call Center outsourcing Business Process Outsourcing Education 62

TeleDirect

OCTOBER 4, 2021

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. Call Center Rep Job Description.

Call Center 62

Call Center outsourcing Business Process Outsourcing Education 62

24-7 InTouch

OCTOBER 21, 2021

What Did this Mean for Call Centers? The shift to almost 100% online purchasing throughout the pandemic impacted the call center industry significantly, with difficult calls increasing by 50% and hold times increasing by 34%.

call center association 52

call center association Call Center Surveys Customer Care 52

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Live Calls help you Win the Game Today.

Quality management 52

Quality management Call Center Coaching Scripts 52

TeleDirect

APRIL 19, 2019

Inbound call center solutions. Outbound contact center assistance. Every enterprise has its own unique call center demands. Marketing agencies typically concentrate on outbound calls due to marketing opportunities. Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. What about outbound call centers ?

Call Center 72

Call Center Enterprise Business Process Outsourcing Healthcare 72

Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home.

Contact Center 105

Contact Center Coaching call center association Customer centricity 105

Expivia

MAY 9, 2021

Call quality monitoring is crucial for your contact center’s success. However, call quality monitoring isn’t a one-and-done thing. Learn about call quality monitoring best practices to ensure your contact center’s success. At Expivia, we listen to 100% of our calls.

Education 76

Education Call Center Construction Analytics 76

Fonolo

NOVEMBER 10, 2020

We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report.

Contact Center 95

Contact Center Consulting Consulting Coaching 95

Expivia

MAY 13, 2021

Call quality monitoring is crucial for your contact center’s success. However, call quality monitoring isn’t a one-and-done thing. . Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Call Quality?

Education 52

Education Call Center Construction Analytics 52

Global Response

MARCH 1, 2022

KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. To determine which call center KPIs are most important for your business, start by considering your current goals.

Metrics 62

Metrics Average Handle Time Call Center Abandon rate 62

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Contact Center

Call Center 62

Call Center outsourcing Automotive Telemarketing 62

Dialer 360

NOVEMBER 23, 2018

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. You should explain call center associates about failed self-service. Reduce Call Center Traffic.

Multichannel 21

Multichannel CRM Outbound sales Call Center 21

Dialer 360

NOVEMBER 23, 2018

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. You should explain call center associates about failed self-service. Reduce Call Center Traffic.

Multichannel 20

Multichannel CRM Outbound sales Call Center 20