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The Largest Call Center Association in the NorthEast!

Contact Center Pipeline

Have you heard about the largest Call Center Association in the NorthEast? You may not be familiar with the NorthEast Contact Center Forum (NECCF), but you should absolutely get this incredible regional organization on your radar! The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased “user group” […]. Sponsored Posts call center contact center NECCF Sponsored Post

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Psychic Income- 7 Ways to Show Respect to Your Call Center Associates

Expivia

Do you and you care about your associates on a personal level? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People.

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Hiring the Best Call Center Associates – Culture Over Everything!

Expivia

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center.

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Call Center Representative Job Description

TeleDirect

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. Call Center Rep Job Description.

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Call Center Representative Job Description

TeleDirect

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. Call Center Rep Job Description.

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Acceleration of Digital Transformation

24-7 InTouch

What Did this Mean for Call Centers? The shift to almost 100% online purchasing throughout the pandemic impacted the call center industry significantly, with difficult calls increasing by 50% and hold times increasing by 34%.

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Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

Expivia

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Live Calls help you Win the Game Today.

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The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

Inbound call center solutions. Outbound contact center assistance. Every enterprise has its own unique call center demands. Marketing agencies typically concentrate on outbound calls due to marketing opportunities. Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. What about outbound call centers ?

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The Impact of COVID on Contact Centers: from the Experts

Fonolo

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home.

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New Tips and Advice for Call Quality Monitoring

Expivia

Call quality monitoring is crucial for your contact center’s success. However, call quality monitoring isn’t a one-and-done thing. Learn about call quality monitoring best practices to ensure your contact center’s success. At Expivia, we listen to 100% of our calls.

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The Future of the Contact Center is Remote

Fonolo

We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report.

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Fresh Tips and Advice for Call Quality Monitoring

Expivia

Call quality monitoring is crucial for your contact center’s success. However, call quality monitoring isn’t a one-and-done thing. . Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Call Quality?

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KPIs for call centers: 8 critical metrics to track

Global Response

KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. To determine which call center KPIs are most important for your business, start by considering your current goals.

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What is a call center?

Global Response

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Contact Center

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The Omnichannel Evolution – Create An Omnichannel Call Center

Dialer 360

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. You should explain call center associates about failed self-service. Reduce Call Center Traffic.

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The Omnichannel Evolution – Create An Omnichannel Call Center

Dialer 360

An omnichannel virtual call center is multi-channel customer experience strategy. These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. You should explain call center associates about failed self-service. Reduce Call Center Traffic.