b2b-ultimate-guide-community 
ChurnZero
MAY 22, 2024
In part one of our getting started guide, I covered the foundations to have in place before you start building your digital customer success program , including the key questions you should ask yourself, and how to accurately understand the current state of your customers’ experience and your CSMs’ daily activities. Here’s an example.
Beyond Philosophy
AUGUST 9, 2016
Over the past few years, we have seen the growth of b2b and b2c market research online communities, or MROCs. Companies can, for example, conduct qualitative research, such as juries and panels to evaluate alternative communication concepts and executions. Michael Lowenstein, Ph.D.,
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PeopleMetrics
MARCH 25, 2022
They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. After all, customer feedback is gold, an invaluable asset for improving retention and guiding your strategic decisions.
JustCall
APRIL 3, 2023
It’s like extending a personal guide to your customers—one who is there to support them every step of the way. This includes providing resources such as user guides, tutorials, and webinars. <H2>Must-Have This can be a valuable resource for customers and a way to foster customer loyalty.
Call Center Weekly
OCTOBER 1, 2018
Corporate culture is rooted in an organization's goals, strategies, structure, and approaches to labor, customers, investors, and the greater community. Staff will have different perspectives and ideas to be considered when crafting the ultimate outcome. You have two people your are considering for the same position.
ChurnZero
APRIL 8, 2020
How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Community as an advocacy strategy. B2B buyers increasingly base their purchase decision on peer recommendations. This means face-to-face too, where possible.
Amity
MARCH 15, 2018
From there, break it down into the department’s goals, and identify what you can do to help the company reach its ultimate goal. Another really great question to ask yourself is whether or not you should include elements of community management, general support etc. in your Key Performance Indicators (KPIs).
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