ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Ironically, the theme of gratitude may actually be our best strategy in the new year. Here are my top five picks from last week.

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

CCNG

AUGUST 2, 2023

Throughout this series, I'll be sharing my personal experiences and lessons learnt with you, carefully weaving together real-life case studies while respecting the anonymity of those involved. I'll be actively engaging with your comments and incorporating your suggestions into upcoming articles.

Contact Center 195

Contact Center CCNG Best practices Technology 195

JivoChat

JUNE 26, 2022

But, your text also needs to be persuasive to compel the audience to follow the call to action and be aligned with SEO best practices. Case studies. You will know the specific strategies for different types of texts and platforms, like emails, calls to action, landing pages, articles, and social media.

B2C 75

B2C B2B Sales Best practices 75

CCNG

JANUARY 11, 2023

It’s been a theme across business books, case studies, and articles. When it comes to customer service and customer experience today, what is the best approach for organizations to prepare for success? It is an opportunity to retain customers and employees—and secure new ones along the way.

Customer Service 195

Customer Service CCNG Education Self service 195

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

ShepHyken

NOVEMBER 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. A case study by Idaho Central Union by Avinash Bhaisa . My Comment: This is a great case study that proves that CX impacts the bottom line.

Customer Service 95

Customer Service Personalization Upselling Self service 95

Andrew Mcfarland

NOVEMBER 24, 2015

Anyone even remotely interested in their customers should read HBR’s article titled “ The Organizational Apology.” This excellent article made me think of T-Mobile’s response to revelations that user data had been hacked via [.].

Customer Service 59

Customer Service Best practices 59

AWS Machine Learning

JUNE 9, 2022

Why did TIME for Kids decide to start creating audio narration of their articles? Amazon Polly’s neural text-to-speech synthesis does the best job of voicing words within the context of a sentence, and the consistency in speech quality allows for the automation of article rendering. The technical challenge. Our solution.

Scripts 71

Scripts APIs Education Technology 71

JivoChat

JANUARY 17, 2021

A Virgin Airlines case study found that the conversion rate for customers who used live chat was 3.5 Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers. Live chat support best practices for agents.

Best practices 52

Best practices CRM Customer Support Personalization 52

Eptica

JULY 29, 2020

Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother? Categorie(s): Best Practice In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?

Customer Experience 98

Customer Experience Airlines Best practices Personalization 98

Quality Contact Solutions

JULY 26, 2022

In addition, call center scripts or call guides allow customer support issues to be resolved fastest. Before you start writing, make sure to keep these best practices for call center scripts in mind. READ: INBOUND CUSTOMER SERVICE CASE STUDY. Some scripts need to be read word-for-word.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

Totango

OCTOBER 25, 2023

Some organizations adopt a center of excellence or a team of specialists; we chose to build a network of excellence—investing in people and training and encouraging a degree of flexibility to make our CS best practices work for the variables and dynamics across regions and products.

Customer Experience 107

Customer Experience Best practices Finance Enterprise 107

CSM Magazine

MAY 13, 2024

Case Studies and Examples Numerous businesses have successfully leveraged premium proxies to bolster their customer service efforts. Best Practices for Using Premium Proxies in Customer Service To maximize the benefits of premium proxies in customer service, businesses should adhere to best practices.

Customer Service 52

Customer Service Best practices Marketing Customer Experience 52

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Employee Engagement.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Beyond Philosophy

DECEMBER 16, 2021

Because of risk aversion, the default from a business standpoint is to adopt a best-practices approach. However, best practices as a customer strategy are inherently reductive. Maybe it’s an article you read or a case study that demonstrated success with various customer strategies you want to employ.

Education 243

Education Best practices Consulting Consulting 243

Quality Contact Solutions

OCTOBER 19, 2022

In this article, we’re looking at five do’s and don’ts for call center appointment setting. It’s also helpful to inquire if they’ve previously worked with clients in your industry and have any relevant testimonials or case studies to share. Free Guide: Call Center Requirements Checklist.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Genroe

JULY 22, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. Best Practices]It’s time to stop giving people Net Promoter Score® Targets [Link] A couple of different articles came in this week about the efficacy, or not, of giving people targets […]. Human curated. Delivered weekly.

B2B 40

B2B Best practices Feedback Marketing 40

Totango

JULY 22, 2022

Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. . The post Open the Channels of Communication with Your Customers appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Metrics 101

Metrics Best practices Customer retention Enterprise 101

Amity

OCTOBER 10, 2018

We are looking for original articles that offer best practices, guides, and tips on the topic of Customer Success. Best Practices & Processes. How-to Examples and Case Studies. We have an active list of over 17,000 Customer Success Professionals , so we have high standards for our contributors.

Best practices 60

Best practices 60

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. To improve your relationships with SaaS clients, you can systematically apply customer success best practices to critical points where your customers interact with you digitally along each step of their customer journey.

SaaS 106

SaaS Journey mapping B2B Feedback 106

aircall

OCTOBER 18, 2016

Whether you are setting up your call center quality assurance process for the first time or want to optimize performance, this article aims to help. Each call is like a self-contained case study. The best examples of high-quality calls should be saved as training materials. In other words: quality assurance.

Best practices 48

Best practices Call Center Customer Service Scripts 48

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Pay close attention to the vendor's justifications, which are based on their expertise and best practices. Consider their track record, client testimonials, and case studies.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Amity

JANUARY 20, 2016

Issue 72 - Customer Success Articles that are Certified Classics (Part 2). A classic article needs to be remembered, enjoyed and recognized not only by the current generation but also by subsequent generations. In this issue of the SaaS Tattler, we've currated a list Customer Success articles that are certified classics.

SaaS 48

SaaS Accountability Customer advocacy Sales 48

NobelBiz

JANUARY 30, 2024

The key to achieving this goal lies in implementing strategies and tools that mitigate Call Blocking In this article, we’ll explore what Call Blocking is and what factors lead to it, while offering Strategic Approaches and best practices to implement in your call center. RELATED ARTICLE What is IVR?

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. AI can only assume the most popular content is best. Good, better, and best practices are subjective. What was good in 2010 is probably not best in 2023.

Enterprise 62

Enterprise B2B Surveys Best practices 62

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Posts can provide company info as well as links to case studies.

Best practices 63

Best practices B2B Surveys Personalization 63

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Posts can provide company info as well as links to case studies.

Best practices 61

Best practices B2B Surveys Personalization 61

Satrix Solutions

FEBRUARY 22, 2019

To help Schindler overcome any potential hurdles they faced, we authored a variety of communications, newsletter articles, and intranet banners, which Satrix and Schindler conveyed to all employees. For a more in-depth look at Schindler’s Employee Net Promoter Score Program read our case study. Commit to Continuous Improvement.

Employee engagement 60

Employee engagement Best practices Feedback Surveys 60

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

CustomerSuccessBox

MAY 9, 2022

We’ll go over the high-level Customer Success KPIs you’ll need on your dashboard to receive fast insights in this article. Because team members are all working toward the same goals, a shared team KPI system will support the standardization of best practices and foster a sense of clarity and camaraderie.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

Amity

JANUARY 14, 2016

We are looking for original articles that offer best practices, guides, and tips for the topic of Customer Success. Best Practices & Processes. How-to Examples and Case Studies. We have an active list of over 14,000 Customer Success Professionals , so we have high standards for our contributors.

Best practices 63

Best practices 63

Global Response

DECEMBER 21, 2023

In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you. This is why it’s so essential to work with an outsourcing partner that follows best practices for data privacy and security and has relevant certifications to ensure they’re keeping your customer data safe.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

ProProfs Blog

JANUARY 28, 2021

You’ll read about the best practices to ask for testimonials and the most efficient methods to showcase them to your business’ advantage. Publish Blog Posts and Case Studies. They started a series of video interviews with a few of their Business plan’s users, which was showcased on their blog in the form of an article.

Feedback 148

Feedback Surveys Customer Support Sales 148

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Product-led growth case studies. Lastly, we’ll explore why customer experience surveys are essential when developing your own user-focused product strategy. What is product-led growth?

B2B 75

B2B Enterprise Surveys Feedback 75

ChurnZero

SEPTEMBER 29, 2023

Follow up by offering best practice tips. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content. If you liked this article, you also might enjoy: Four steps to build a digital customer success strategy from scratch.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

ProProfs Blog

DECEMBER 27, 2020

Also, when they are ready to use your product, they’ll be looking into best practices or ways to implement the product that reaps more results. For example at ProProfs, we try to address challenges and work through the awareness stage with educational blog articles for our b2b buyer journey. The positive end result.

Journey mapping 148

Journey mapping Education B2B Sales 148

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Nowadays, most people search for information online.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94