CSM Magazine

APRIL 29, 2024

Through the use of advanced data collection techniques and APIs, BI platforms continuously gather data from various social media channels such as Twitter, Facebook, Instagram, LinkedIn, and more. Competitor analysis helps businesses identify gaps in the market, uncover emerging trends, and refine their competitive positioning.

Analytics 52

Analytics Metrics CRM APIs 52

Nicereply

JANUARY 30, 2023

This can include anything from knowing how many people you need to hire and knowing exactly what metrics you need to hit, to determining if there are new tools that you’ll need to use in order to a ccomplish your goals. If so, what are some levers you might be able to pull to shift that metric, too?

Metrics 98

Metrics Finance APIs Customer Support 98

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

AWS Machine Learning

OCTOBER 24, 2023

T-Mobile has partnered with AWS to analyze the key application metrics of this service, such as language distribution, the number of messages per language, the daily total and unique active customers, and so on. In addition, market research based on U.S.

APIs 86

APIs Engineering Metrics Technology 86

AWS Machine Learning

NOVEMBER 22, 2022

The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Step Functions Workflow.

APIs 67

APIs CRM Feedback B2C 67

AWS Machine Learning

JULY 19, 2022

They’re looking for cost-efficient approaches and tools to conduct targeted marketing to proactively reach out to potential customers. However, these tools are expensive and increase the overall cost of marketing. Start the model and analyze the image with the trained model using the Rekognition Custom Labels API.

APIs 69

APIs Metrics Enterprise Government 69

Spearline

JULY 7, 2022

O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. These metrics represent performance at all levels of critical webRTC infrastructure and network paths. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

AUGUST 30, 2023

For a quantitative analysis of the generated impression, we use ROUGE (Recall-Oriented Understudy for Gisting Evaluation), the most commonly used metric for evaluating summarization. This metric compares an automatically produced summary against a reference or a set of references (human-produced) summary or translation.

Healthcare 106

Healthcare APIs Scripts Metrics 106

delighted

MAY 3, 2019

A number of our ecommerce customers requested this integration to get easy access to a key segmentation metric for their marketing campaigns: customer feedback sentiment. Klaviyo is a leading ecommerce marketing automation and email platform. And that gets to the heart of why we’re so excited about this integration.

Feedback 41

Feedback Marketing Surveys APIs 41

delighted

MAY 3, 2019

A number of our ecommerce customers requested this integration to get easy access to a key segmentation metric for their marketing campaigns: customer feedback sentiment. Klaviyo is a leading ecommerce marketing automation and email platform. And that gets to the heart of why we’re so excited about this integration.

Feedback 40

Feedback Marketing Surveys APIs 40

Inbenta

JULY 3, 2020

Statistics – WhatsApp for Business lets you access key metrics like how many of your messages were sent, delivered, and read. WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service.

Chatbots 98

Chatbots APIs Wait times CRM 98

Nexmo

MAY 2, 2019

That’s why we’re so proud that our customers have rated Nexmo, the Vonage API Platform, as a leader in ease of setup, implementation time, and user adoption. While you’re waiting for your deployment, competitors could beat you to market with CX enhancements of their own and win away customers in the process.

APIs 86

APIs Transportation B2B Consulting 86

AWS Machine Learning

SEPTEMBER 9, 2022

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. The independent nature of each individual metric transformation also makes Lambda, which is a stateless service on its own, a good fit for this problem.

Personalization 71

Personalization APIs Engineering Metrics 71

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 61

APIs Customer Experience Feedback Chatbots 61

Hodusoft

JANUARY 11, 2022

This metric is particularly important when outbound contact centers are also concerned with sales and conversions and not just customer service. This allows you to determine whether a human, answering machine, or fax machine has picked up an outbound voice API call. Call Scheduling. Summing Up.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

AWS Machine Learning

OCTOBER 27, 2022

We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket. We use the AutoPredictor API, which is also accessible through the Forecast console. We use the AutoPredictor API, which is also accessible through the Forecast console. Josie Cheng is a HKT AI/ML Go-To-Market at AWS.

APIs 96

APIs Best practices Metrics Government 96

Cincom

MAY 8, 2024

Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. Expand Deal Opportunities Consolidated usage metrics and customer purchase history within Cincom CPQ provide valuable insights for identifying timely upsell options to maximize deal size.

Enterprise 52

Enterprise Sales CRM Upselling 52

CSM Magazine

MARCH 5, 2024

The global healthcare IT market is growing, poised to reach $1.8 Enhanced self-management: the patient mobile app can help patients track their symptoms, adherence to treatment, and other health metrics. Health data tracking: integrate with wearables and devices to track vital signs, medications, and other health metrics.

Healthcare 52

Healthcare Education Gamification Consulting 52

JustCall

JANUARY 23, 2024

WhatsApp is an ideal channel in the present market, where you can register, track, and resolve customer complaints. It can gather insights from metrics such as customer response, average time to handle each issue, conversation volume, first response time, etc. WhatsApp Business has apps for small businesses and an API for large teams.

APIs 52

APIs Chatbots Multichannel Accountability 52

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. Start Streamlining Your Processes.

APIs 118

APIs Enterprise Analytics Technology 118

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Chat Response Time is a metric to monitor how much time your operators took to respond to chats. Chat Duration.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

aircall

JUNE 23, 2022

To that end, Aircall runs an open marketplace for applications development with an open Aircall API. Additionally, Aircall’s App Marketplace features top business tools to help sales and customer service professionals manage incoming and outgoing calls, track conversations and metrics, and have a 360-degree view of customer data in seconds.

APIs 62

APIs Metrics Technology Sales 62

AWS Machine Learning

APRIL 6, 2023

To outpace market growth, NXP invests in research and development to extend or create leading market positions, with an emphasis on fast-growing, sizable market segments. Goals and use case The goal of the engagement between NXP and the MLSL team is to predict the overall sales of NXP in various end markets.

Sales 76

Sales Metrics APIs Marketing 76

Whitepages Pro

MARCH 1, 2019

For a company that provides API products, a key metric on the performance of an API is to track and iterate on its response time. We care about this metric because customers have different response time needs based on their workflows and business problems. What is response time? Why do response times matter?

APIs 40

APIs Engineering Metrics Marketing 40

AWS Machine Learning

MAY 3, 2023

AWS customer Vericast is a marketing solutions company that makes data-driven decisions to boost marketing ROIs for its clients. They solve different business problems and therefore have different usage scenarios in a marketing campaign design.

Engineering 68

Engineering Metrics APIs Big data 68

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 68

Analytics Engineering APIs Metrics 68

Anexa BPO

OCTOBER 14, 2022

This allows brands to reach in-market consumers when they are in a purchasing mood. In essence, cooperative advertising (Co-Op) is a marketing process whereby the retailer advertises a particular product (for example in a newspaper) but shares the cost of advertising with the supplier of the product. What is a retail media network?

Advertising 52

Advertising outsourcing Self service APIs 52

NobelBiz

NOVEMBER 27, 2023

This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns. This information is invaluable for customer relationship management (CRM), lead identification, and targeted marketing campaigns.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can share Veeva PromoMats marketing assets to Salesforce. In this example, you deploy a preconfigured flow using a CloudFormation template.

APIs 71

APIs Healthcare SaaS Engineering 71

AWS Machine Learning

APRIL 19, 2023

Our models are the building blocks of other models where we generate a list of live betting markets, include spread, total, win probability, next score type, next team to score, and more. In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native.

Engineering 74

Engineering APIs Scripts Education 74

AWS Machine Learning

JULY 6, 2023

This is intended to accelerate time-to-market for ISV partners and other SaaS providers building similar integrations and inspire customers who are users of SaaS platforms to partner with SaaS providers on these integrations. We also deep dive into the most common architectures and AWS resources to facilitate these integrations.

SaaS 74

SaaS Accountability APIs Engineering 74

aircall

JANUARY 25, 2023

Here are a few questions to ask yourself if you’re wondering whether it’s worth looking into a Genesys alternative: Does your business have a global market? The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

ChurnZero

JUNE 8, 2022

I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. I want the metrics where I am, when I need them. If we don’t, our Rest API takes the work out of things. Let’s share data, not software logins.

Finance 52

Finance SaaS CRM APIs 52

CustomerSuccessBox

APRIL 3, 2022

A section of this job is carried out through email marketing. In customer success, email marketing is among the most effective strategies. Since email marketing plays such an important role in customer acquisition, retention, etc., Find your access credentials and API key information below. Hi First Name Yuppi!!

APIs 52

APIs Accountability SaaS Marketing 52

Nicereply

JUNE 11, 2020

Finding real-life strategies to weave your metrics into your day-to-day life at work is the best thing you can do to keep your company healthy and keep your team members engaged. There’s a metric for everything, and new tools and AI make it super easy to get a handle on what your customers are feeling, thinking and doing within your product.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

aircall

JANUARY 11, 2023

To make sure your business gets the most out of its phone solution, we’ve compiled a list of the six best 8×8 alternatives on the market to help your customer-facing teams turn conversations into conversions. . When looking for a cloud-based phone provider , it’s easy to feel lost in a saturated market. Call center analytics.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 100

Real estate APIs Metrics Construction 100