COPC

OCTOBER 26, 2023

Understanding AI Terminology Generative AI: These are algorithms trained to predict data sequences based on training information. LLMs are unique because they have been trained on enormous data sets. They achieve this by training in vast amounts of data and iterative fine-tuning.

Technology 77

Technology Customer Experience APIs Consulting 77

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. By organizing data by business domains instead of infrastructure, each domain can choose tools that suit their needs. However, realizing the full benefits requires overcoming some challenges.

APIs 71

APIs Finance Engineering Analytics 71

AWS Machine Learning

NOVEMBER 7, 2023

Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training. Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. The model then skillfully integrates this outside information into its generated text.

Enterprise 92

Enterprise APIs Engineering Accountability 92

AWS Machine Learning

NOVEMBER 23, 2022

This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk. In this post, we present an AWS architecture that processes live electrocardiogram (ECG) feeds from common wearable devices, analyzes the data, provides near-real-time information via a web dashboard.

Technology 71

Technology Healthcare APIs Management 71

AWS Machine Learning

OCTOBER 26, 2022

Capturing the data from inferences made in production can enable you to monitor your deployed models and detect deviations in model quality. In this post, we demonstrate a sample data capture feature that can be deployed to a Lambda ML inference workload. We build the data capture extension as a container image using a makefile.

APIs 103

APIs Accountability Technology Enterprise 103

OrecX

APRIL 22, 2021

According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure). Monitor, Manage & Control. Cloud recording.

voip 79

voip APIs Upselling CRM 79

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78

APIs Airlines Banking Government 78

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Marketing Technology 40

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Marketing Technology 40

AWS Machine Learning

DECEMBER 1, 2022

To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead. Innovative technologies like remote sensing, IoT, and robotics have the potential to help farmers move past legacy decision-making.

APIs 73

APIs Analytics Engineering Technology 73

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Contact Center 52

Nexmo

APRIL 30, 2020

We live in an increasingly digital world, and kids are often the first to use new technologies and applications. They may be competent at using digital technologies, but they don’t always understand online security, including which data they can share with strangers, and which they must not. Android 10 Call Redirection Feature.

APIs 71

APIs Technology 71

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

MARCH 7, 2024

The Streamlit web application calls an Amazon API Gateway REST API endpoint integrated with the Amazon Rekognition DetectLabels API , which detects labels for each image. Constructs a request payload for the Amazon Bedrock InvokeModel API. Invokes the Amazon Bedrock InvokeModel API action.

APIs 116

APIs Entertainment Construction Advertising 116

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 122

APIs Big data Accountability Enterprise 122

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Based on your data, it can be challenging to improve the accuracy of your application only using semantic search.

APIs 106

APIs Finance Chatbots Enterprise 106

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. An ML model registered by a data scientist needs an approver to review and approve before it is used for an inference pipeline and in the next environment level (test, UAT, or production). API Gateway invokes a Lambda function to initiate model updates.

APIs 96

APIs Construction Engineering Analytics 96

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this data. Let’s review how we can redact this PII data in the transcript.

APIs 80

APIs Engineering Analytics Call Center 80

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. Employees want to be successful problem-solvers and feel valued for their contributions. Digital engagement automation.

Technology 65

Technology Self service Revenue potential Analytics 65

AWS Machine Learning

SEPTEMBER 9, 2022

However, as a new product in a new space for Amazon, Amp needed more relevant data to inform their decision-making process. Part 1 shows how data was collected and processed using the data and analytics platform, and Part 2 shows how the data was used to create show recommendations using Amazon SageMaker , a fully managed ML service.

Analytics 68

Analytics Engineering APIs Metrics 68

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. RAG is a popular technique that combines the use of private data with large language models (LLMs).

APIs 110

APIs Healthcare Scripts Enterprise 110

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. No more looking at dashboards, you prompt it and see the data you want to see. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MARCH 26, 2024

On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable.

APIs 88

APIs Construction Analytics Enterprise 88

Interactions

APRIL 2, 2020

From better customer experience, to reduced operational costs, to improved agent experience, these technologies can transform your business in so many ways. The employees were skeptical and baffled that a technology could hold so much promise. . Conversational AI is not one technology, it’s many. AI is not self-sufficient.

Technology 71

Technology APIs Customer Experience Management 71

NobelBiz

FEBRUARY 21, 2023

What are the most effective call center technologies for increasing customer engagement? CCaaS is paramount for customer engagement Your call center needs to filter the correct Data with the CRM Web Call Back is the right solution for high-volume demands Why is Customer Engagement so critical? We answer it all. But make no mistake!

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

AWS Machine Learning

NOVEMBER 17, 2023

With Amazon Bedrock’s comprehensive capabilities, you can easily experiment with a variety of top FMs, customize them privately with your data using techniques such as fine-tuning and Retrieval Augmented Generation (RAG). The action is an API that the model can invoke from an allowed set of APIs.

APIs 84

APIs Customer Service Construction Analytics 84

Spearline

JULY 7, 2022

WatchRTC collects all the relevant, useful telemetry and data points you could ever need to accurately measure your customers true experience with your application. Not just a pretty face watchRTC doesn’t throw stacks of disordered, random, unintelligible data at you. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

OCTOBER 31, 2022

Data scientists and machine learning engineers are constantly looking for the best way to optimize their training compute, yet are struggling with the communication overhead that can increase along with the overall cluster size. speed up compared to PyTorch’s Fully Sharded Data Parallel (FSDP). on 256 GPUs.

Scripts 64

Scripts Benchmark APIs Engineering 64

Nicereply

MAY 6, 2021

Analyzing your NPS data can help you identify where your detractors are getting the wrong idea from what you promise them. Here are 6 ways that you can use this valuable data to inform and tailor your 2021 marketing plan to your customers’ needs. Your NPS data can provide confirmation that you’re positioning your product correctly.

Marketing 98

Marketing Surveys APIs Advertising 98

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. In the data we collected, up to 40% of fiber self-installations fail, resulting in high volumes of contact center calls, and often require expensive and time-consuming technician dispatches.

Self service 124

Self service APIs Upselling Contact Center 124

AWS Machine Learning

NOVEMBER 21, 2022

Now with Amazon Forecast , you can generate up to 45% more accurate forecasts for products with no historical data. Cold start forecasting is a common challenge where there is a need to generate a forecast but there is no historical data for the product. For more information about Region availability, see AWS Regional Services.

APIs 68

APIs Engineering Management Marketing 68

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. In this post, we show how Custom Queries can accurately extract data from checks that are complex, non-standard documents. Adapters can be created via the console or programmatically via the API.

APIs 98

APIs Best practices Banking Accountability 98

AWS Machine Learning

SEPTEMBER 9, 2022

Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.

Personalization 71

Personalization APIs Engineering Metrics 71

AWS Machine Learning

NOVEMBER 1, 2022

Identifying, collecting, and transforming data is the foundation for machine learning (ML). According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. Overview of solution.

Engineering 91

Engineering APIs Accountability industry solution 91

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 112

APIs Banking Accountability Analytics 112

AWS Machine Learning

MARCH 21, 2023

Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow.

Scripts 62

Scripts Banking APIs Best practices 62