Cisco - Contact Center

APRIL 25, 2023

APIs are the linchpins of modern IT. They’re a way for applications to share data and functionality at arm’s length, without merging code. In a cloud-native approach to development, this is important … Read more on Cisco Blogs

APIs 66

APIs 66

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 113

Management APIs Engineering Government 113

delighted

APRIL 20, 2021

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary. every 3, 6, or 12 months). Inspired to start collecting feedback?

APIs 87

APIs Surveys Feedback Customer Experience 87

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. The user invokes createStudioPresignedUrl API on API Gateway along with a token in the header.

APIs 85

APIs Enterprise Big data Accountability 85

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 75

Engineering APIs Big data Accountability 75

AWS Machine Learning

OCTOBER 4, 2022

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Real-time data can come from a variety of sources, including social media, IoT devices, infrastructure monitoring, call center monitoring, and more. After that, documents are free of PII entities and users can consume the data.

APIs 88

APIs Banking Analytics Accountability 88

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. By organizing data by business domains instead of infrastructure, each domain can choose tools that suit their needs. However, realizing the full benefits requires overcoming some challenges.

APIs 76

APIs Finance Engineering Analytics 76

Call Design

NOVEMBER 4, 2021

This is a question that is asked a lot in businesses where data needs to be extracted from various sources and collated. As technology and security increase, so too does the tightening around access and use of said data, especially within the contact centre. The post Getting Data from your WFM System appeared first on Call Design.

industry standards 148

industry standards APIs SaaS Accountability 148

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 82

APIs Scripts Management Accountability 82

AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. Introducing Amazon Rekognition Custom Moderation You can now enhance the accuracy of the Rekognition moderation model for your business-specific data with the Custom Moderation feature.

APIs 110

APIs Best practices Advertising Accountability 110

CSM Magazine

AUGUST 23, 2021

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. To keep up with the increasing competition, marketers not only need to know what APIs are, but also integrate them with their content strategy. What are APIs?

APIs 52

APIs Marketing Engineering Education 52

AWS Machine Learning

NOVEMBER 7, 2023

Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training. Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. The model then skillfully integrates this outside information into its generated text.

Enterprise 97

Enterprise APIs Engineering Accountability 97

Infinity

MARCH 3, 2022

The greater the visibility you have of the data needed to track conversion events, optimise ads and re-target users, the stronger the position you are in as a marketer. After all, for marketers, gathering as much data as possible from as many touchpoints as possible is the name of the game. Getting data on the customer journey.

APIs 52

APIs Marketing Advertising Government 52

AWS Machine Learning

AUGUST 4, 2023

We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models.

APIs 77

APIs Engineering Enterprise Technology 77

Avoxi

AUGUST 30, 2021

3 Advantages of Voice API for Wholesale Voice Partners It's an exciting time to be in business voice! Voice API is a great example. VoIP resellers and wholesale voice partners are using simple APIs to… The post 3 Benefits VoIP Resellers Love About Voice API appeared first on AVOXI.

APIs 62

APIs voip Enterprise Contact Center 62

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78

APIs Airlines Banking Government 78

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Marketing Technology 40

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Marketing Technology 40

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 94

Metrics Analytics APIs Big data 94

Totango

MAY 20, 2020

I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. We know you have probably integrated data from multiple data sources to create a complete view of your customers. Save your spot . Have a wonderful safe week, Ravit .

APIs 62

APIs CRM Best practices Accountability 62

AWS Machine Learning

OCTOBER 26, 2022

Capturing the data from inferences made in production can enable you to monitor your deployed models and detect deviations in model quality. In this post, we demonstrate a sample data capture feature that can be deployed to a Lambda ML inference workload. We build the data capture extension as a container image using a makefile.

APIs 108

APIs Accountability Technology Enterprise 108

OrecX

APRIL 22, 2021

According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Monitor, Manage & Control. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure).

voip 79

voip APIs Upselling CRM 79

Nexmo

APRIL 30, 2020

They may be competent at using digital technologies, but they don’t always understand online security, including which data they can share with strangers, and which they must not. In this post, we will show you how you can use the Vonage Voice API to protect one of their most valuable data assets—their phone number.

APIs 71

APIs Technology 71

AWS Machine Learning

JANUARY 12, 2023

At The Very Group , which operates digital retailer Very, security is a top priority in handling data for millions of customers. However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management.

Engineering 109

Engineering APIs Accountability Metrics 109

AWS Machine Learning

DECEMBER 1, 2022

Data-driven decisions fueled by near-real-time insights can enable farmers to close the gap on increased food demand. However, scouting each field on a frequent basis for large fields and farms is not feasible, and successful risk mitigation requires an integrated agronomic data platform that can bring insights at scale.

APIs 78

APIs Analytics Engineering Technology 78

AWS Machine Learning

MARCH 7, 2024

The Streamlit web application calls an Amazon API Gateway REST API endpoint integrated with the Amazon Rekognition DetectLabels API , which detects labels for each image. Constructs a request payload for the Amazon Bedrock InvokeModel API. Invokes the Amazon Bedrock InvokeModel API action.

APIs 121

APIs Entertainment Construction Advertising 121

Whitepages Pro

MARCH 18, 2019

As the global leader in identity verification, we are proud to announce the launch of our latest innovation – Transaction Risk API. These features are leveraged in models, alongside internal company data, to provide an additional layer of identity verification for real-time risk reduction at scale.

APIs 45

APIs Feedback Marketing Management 45

JivoChat

JANUARY 31, 2023

Data-driven decisions are essential in businesses to diminish the chances of errors, and online data analyst courses will teach you how to interpret data precisely. There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow.

Analytics 75

Analytics APIs Scripts Big data 75

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 127

APIs Big data Accountability Enterprise 127

AWS Machine Learning

NOVEMBER 2, 2022

IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. Processing unstructured data has become much easier with the advancements in optical character recognition (OCR), machine learning (ML), and natural language processing (NLP). billion in 2022.

Construction 76

Construction APIs Government Enterprise 76

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Adding our API credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. RAG is a popular technique that combines the use of private data with large language models (LLMs).

APIs 116

APIs Healthcare Scripts Enterprise 116