Babelforce

FEBRUARY 8, 2023

Voicebot and Chatbot. These terms have been cropping up more and more as AI technology finds its way into pretty much every industry. But when you scratch below the surface, you’ll find that many voicebot definitions sound just like the chatbot definition you already have open in another tab (and vice versa).

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics. Hybrid search can better handle such open-ended dialogs.

APIs 108

APIs Finance Chatbots Enterprise 108

Comm100

OCTOBER 24, 2023

As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. However, not all chatbots are created equal.

Chatbots 95

Chatbots APIs Personalization Technology 95

Inbenta

AUGUST 30, 2021

Botium automates chatbot testing to boost the customer experience, cover all quality standards, meaning functional as well as non-functional testing. The Inbenta connector enables Inbenta users to test the following aspects of their chatbot: Regression Testing. The first step is to push the register new chatbot button in Botium Box.

Chatbots 59

Chatbots APIs Customer Experience Technology 59

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. No more looking at dashboards, you prompt it and see the data you want to see. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

TechSee

JUNE 9, 2022

However, current technology solutions are not meeting demand. In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. Use visual data to enhance self-service with context & customization. No Vision, No AI, No Service.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Understanding the risks.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear.

Engineering 109

Engineering Enterprise Chatbots Self service 109

TechSee

JULY 20, 2022

With Visual Intelligence (or VI for short), we are bringing the latest computer vision AI technology out of the lab and into the real-world. VI Studio’s no-code environment allows teams with no background in AI or data science to train AI models that can identify specific models (e.g. Troubleshooting & Chatbots.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

APRIL 29, 2024

In recent years, large language models (LLMs) have gained attention for their effectiveness, leading various industries to adapt general LLMs to their data for improved results, making efficient training and hardware availability crucial. This is a guest post by Mark McQuade, Malikeh Ehghaghi, and Shamane Siri from Arcee. Why Trainium?

APIs 101

APIs Healthcare Scripts Enterprise 101

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Understanding the risks.

Chatbots 40

Chatbots APIs Scripts Enterprise 40

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Any technology implementation has to align with your overall business goals.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

SharpenCX

JUNE 20, 2022

Utilizing chatbots, auto attendants, and self-serve features is important, but it’s just a starting point. Early chatbots and auto attendants were primarily well-designed databases that pulled information to expedite responses, increase call defection, and reduce the workload for CSRs. Actionable Data Delivers Results.

Call Center 76

Call Center APIs Chatbots Self service 76

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank. For more information, refer to Starting a stream to a bot.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

Comm100

NOVEMBER 8, 2023

This perspective shift has been catalyzed by innovations like chatbots and AI-assisted live chat. Voice bots , leveraging the latest in speech recognition and synthesis, promise the immediacy of chatbots but with the warmth of voice. Those who adapt, embracing the tools and technologies of tomorrow, stand to reap the rewards.

Brand ambassadors 52

Brand ambassadors APIs Chatbots Technology 52

AWS Machine Learning

OCTOBER 27, 2023

Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. Customers can use Amazon Personalize and generative AI to curate concise, personalized content for marketing campaigns, increase ad engagement, and enhance conversational chatbots.

Personalization 86

Personalization Marketing APIs Entertainment 86

AWS Machine Learning

APRIL 8, 2024

When building LLM applications, it is often necessary to connect and query external data sources to provide relevant context to the model. RAG allows models to tap into vast knowledge bases and deliver human-like dialogue for applications like chatbots and enterprise search assistants.

APIs 99

APIs Engineering Accountability Construction 99

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. accuracy by training on 800 data points and testing on 300 data points.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 98

Chatbots APIs Engineering Automotive 98

AWS Machine Learning

JUNE 13, 2023

This is a guest post by Dr. Naoki Okada, Lead Data Scientist at BrainPad Inc. is a pioneering partner in the field of data utilization, helping companies create business and improve their management through the use of data. Founded in 2004, BrainPad Inc. Amazon Kendra offers great searchability through machine learning.

Chatbots 77

Chatbots Engineering Enterprise APIs 77

Tenfold - Contact Center Blog

JUNE 22, 2018

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. Financial services providers can start their transformation by injecting these trends and technologies into their CX strategy: Self-service.

Finance 64

Finance Banking Technology Chatbots 64

The Northridge Group

MAY 2, 2023

Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

NOVEMBER 26, 2023

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” You follow the same process of data ingestion, training, and creating a batch inference job as in the previous use case.

Personalization 102

Personalization Customer Experience APIs Entertainment 102

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Chatbots often answer FAQs, and guide users through various processes.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. Internal Adoption. End-User Adoption.

APIs 109

APIs Enterprise Technology Self service 109

Comm100

DECEMBER 12, 2023

Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time. Organizations must maintain data privacy and ensure the AI’s responses remain appropriate and aligned with their brand, among other challenges.

Customer Service 81

Customer Service Chatbots APIs Government 81

Talkdesk

SEPTEMBER 4, 2020

Integrating with the next wave of banking technology. Confinement measures, and the subsequent need to rely on digital channels, is accelerating investment in technology and transforming the financial service’s landscape at a faster pace than any chief digital transformation officer ever could. The rise of the mobile agent.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 98

Chatbots APIs Engineering Enterprise 98

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self service 102

Self service APIs Transportation Contact Center 102

CSM Magazine

OCTOBER 3, 2023

Jim Webber, Chief Scientist at Neo4j, believes that to get reliable answers, it is time to bolster ChatGPT with smart data. That’s because the tech underpinning ChatGPT-like tools, Large Language Models (LLMs), is trained on huge amounts of typically public training data. But how should we go about building such knowledge graphs?

APIs 59

APIs Healthcare Chatbots Customer Service 59

Netomi

FEBRUARY 10, 2023

The recent advancements in technology have made large language models (LLMs) a crucial factor in the development of Conversational AI. These models are trained to handle massive amounts of data and generate text with a level of accuracy that rivals that of humans. What are Large Language Models? Examples include the GPT-3.5

Chatbots 59

Chatbots APIs Benchmark Technology 59

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. As of this writing, companies of all sizes want to use this technology but need help figuring out where to start. Finally, we use a QnABot to provide a user interface for our chatbot.

APIs 73

APIs Chatbots Analytics Contact Center 73

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Creative Virtual

AUGUST 16, 2022

Composable architecture is all about unleashing innovation at scale by creating a resilient application experience through the use of APIs, microservices, and event streams. Panellists also used chatbots to illustrate the importance of selecting the right technologies for composable CX. What other systems, channels, tools, etc.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 122

Best practices Government Engineering Accountability 122

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 101

Marketing APIs Engineering Analytics 101

Comm100

SEPTEMBER 23, 2021

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. Recommended Reading – Why Agents Need Chatbots – and Chatbots Need Agents.

Customer Service 83

Customer Service Chatbots APIs Benchmark 83