Cincom

MAY 8, 2024

As the pioneer of CPQ technology, Cincom offers industry-leading solutions that enhance sales capabilities while solving common pain points. Inefficient Business Processes: Complex approval chains, inconsistent data, and convoluted system workflows slow down sales. Sales data gets scattered across systems.

Enterprise 52

Enterprise Sales CRM Engineering 52

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. No more looking at dashboards, you prompt it and see the data you want to see. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Babelforce

JULY 22, 2020

Post summary: Practically every call center uses CRM software, but few get the most from it. Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies. Your CRM is only as good as your ability to integrate it with other tools! What is Call Center CRM? Is CRM the software or the process?

CRM 52

CRM Call Center Interactive Voice Response Self service 52

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

TechSee

JUNE 29, 2023

Text-to-speech and speech-to-text technology continuously improve, and recent advances approach human-level clarity and intonation. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Nicereply

MAY 6, 2021

Analyzing your NPS data can help you identify where your detractors are getting the wrong idea from what you promise them. Here are 6 ways that you can use this valuable data to inform and tailor your 2021 marketing plan to your customers’ needs. Your NPS data can provide confirmation that you’re positioning your product correctly.

Marketing 98

Marketing Surveys APIs Advertising 98

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

JivoChat

JUNE 28, 2022

Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. It takes only 10 minutes to install the Jivo CRM, and you don’t need to have any special training to use it. API for Developers.

APIs 75

APIs CRM Feedback Sales 75

CSM Magazine

APRIL 26, 2024

Simplify Data Integration To minimize the time devoted to optimizing LMS reporting efficiency , it is crucial to simplify the process of collecting and integrating data into your system. This eliminates data entry and decreases the likelihood of errors. Utilize user-friendly and intuitive data visualization.

APIs 52

APIs Analytics Metrics Education 52

Quality Contact Solutions

MAY 5, 2022

You do this by integrating back-end processes and technology to allow data to flow seamlessly from one channel to the next without needing to start over. QCS has been integrating with various clients’ CRM platforms for years, allowing us to seamlessly continue with our client’s omnichannel strategy.

outsourcing 98

outsourcing APIs CRM Call Center 98

TechSee

MARCH 16, 2023

Creating a computer vision model generally involves collecting pictures and videos, labeling the photos and the different parts of the image, and using this data to train a computer to recognize an object, component, or status. We hope this information helps you understand and navigate this new and exciting technology.

APIs 109

APIs CRM Technology Sales 109

TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. Closing the AI Data Gaps Generative AI requires massive amounts of data and deep AI expertise. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.

Engineering 109

Engineering Enterprise Chatbots Self service 109

aircall

MARCH 19, 2021

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. What is Customer Data? Identity Data.

Sales 62

Sales CRM Marketing Best practices 62

Avaya

AUGUST 1, 2017

It’s time to change the paradigm with the right technology foundation—one that flexibly yet securely integrates to address critical gaps in our smart, digital world. That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. Avaya and Salesforce: The Best of Both Worlds.

CRM 58

CRM Multichannel APIs Healthcare 58

Hodusoft

MAY 10, 2024

Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. As communication technology continued to evolve, customers began using various channels (such as voice calls, video calls, email, live chat, social media, and messaging apps) to interact with businesses.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Aria Solutions

AUGUST 21, 2017

This is a tough thing to do if systems and data are siloed. Most agents are dealing with several disconnected systems, such as CRM, siloed voice and digital systems, and knowledge repositories, in an attempt to access customer interaction data. Accessing customer data through one platform.

Multichannel 54

Multichannel CRM APIs Contact Center 54

NobelBiz

FEBRUARY 14, 2023

A 360-degree customer view is an approach that allows contact centers to gain a complete understanding of the customer through collecting and analyzing data from multiple sources. The data usually includes information such as customer demographics and purchase history. Thus, the need of a 360-degree customer viewpoint.

Contact Center 52

Contact Center CRM Journey mapping Government 52

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. It is a cloud-based software that comes with the technology you need for your support team. A cloud contact center is hosted in a data center. Monitor Real Time and Historical Data. What is CCaaS? How Does CCaaS Work.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

JANUARY 23, 2024

Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems. Security Measures: It is vital to ensure the security of customer data.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

VirtualPBX

FEBRUARY 16, 2021

With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices. It lets users manage webhooks to capture data about their business’s calls. Stay In Touch – Join Our Newsletter.

APIs 98

APIs voip CRM Accountability 98

teleopti

NOVEMBER 4, 2019

Don’t let technology come between you and exceptional customer service. That’s the message from Rebecca Philp, Product Manager at Teleopti, a Calabrio Company as industry statistics reveal four in every five contact centers are frustrated by technology. … by taking data and applying intelligence to it. Cloud all the way.

Technology 62

Technology Customer Service Contact Center APIs 62

OrecX

SEPTEMBER 1, 2020

Powered by the operating systems, databases, browsers and APIs that run the world’s infrastructure. Evergreen platform with no threat of technology obsolescence. UI & REST API based on Google Angular framework. Runs with common standard Rest API. Extends platform value with no arbitrary restrictions on system data.

APIs 79

APIs Analytics CRM Marketing 79

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. Internal Adoption. End-User Adoption.

APIs 109

APIs Enterprise Technology Self service 109

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. What is the Mojo Dialer? The cherry on top?

Real estate 52

Real estate CRM APIs Sales 52

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software APIs Call Center 48

JivoChat

AUGUST 1, 2023

However, with technological development, nowadays we can count on apps to automate repetitive tasks, analyze sales performance and give insights, manage inventory, and much more. Its CRM software enables small businesses to automate repetitive administrative tasks, allowing you to focus on what matters.

Sales 75

Sales CRM Analytics Chatbots 75

Nicereply

JUNE 11, 2020

With so many amazing tools out there, it’s easy to get your hands on tons of customer experience data. There are so many new technologies coming out that it feels like we’re all living in a data playground. But having data just for data’s sake isn’t making the most of your potential. Customize your user onboarding.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.

Chatbots 98

Chatbots APIs Wait times CRM 98

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns.

Call Logging 59

Call Logging voip Contact center software CRM 59

Aspect

OCTOBER 3, 2018

Real-time dashboards provide up-to-the-minute actionable data that can be combined with other business data sources while historical reporting and dashboards allow organizations to analyze data and uncover trends to improve operations and service strategies. Shared Real-Time and Historical Reporting.

APIs 107

APIs Self service SaaS Enterprise 107

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Cisco - Contact Center

JUNE 13, 2019

The open platform and flexible cloud architecture of our Webex Contact Center solution enables our customers to fully leverage their business application technology investments, and seamlessly connect them to their contact center, removing the chaos of app switching and improving agent and customer experiences.

Contact Center 84

Contact Center APIs contact center solutions CRM 84

The Northridge Group

MAY 2, 2023

Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, This technology equips ChatGPT to hold conversations about almost anything without any prior programming or configuration.

Contact Center 67

Contact Center B2C Chatbots B2B 67

JustCall

APRIL 9, 2024

CRM integration: The best VoIP dialers integrate with your CRM software, allowing automatic data syncing and personalized communication tailored to each customer’s needs. Extensive integrations with business tools and CRMs. Custom integrations and workflow automation with public API. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

Babelforce

DECEMBER 9, 2021

They can also store and save data. Of course, sometimes, compliance regulations – such as GDPR – require all data to be housed in one central location. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. IaaS PaaS SaaS Hardware ? ? ? Virtualisation ? ? ?

SaaS 52

SaaS APIs Contact Center CRM 52