Nexmo

APRIL 30, 2020

We live in an increasingly digital world, and kids are often the first to use new technologies and applications. They may be competent at using digital technologies, but they don’t always understand online security, including which data they can share with strangers, and which they must not. Android 10 Call Redirection Feature.

APIs 71

APIs Technology 71

Cyara

MARCH 12, 2021

This was also an ideal time to ask your developer colleague that burning question: “What IS an API?”. Maybe they would chat about the latest episode of their favorite TV shows or discuss a recent sports event unencumbered by the muffling of a mask.

APIs 67

APIs Technology 67

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI.

Technology 77

Technology Customer Experience APIs Consulting 77

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

AWS Machine Learning

MARCH 7, 2024

The Streamlit web application calls an Amazon API Gateway REST API endpoint integrated with the Amazon Rekognition DetectLabels API , which detects labels for each image. Constructs a request payload for the Amazon Bedrock InvokeModel API. Invokes the Amazon Bedrock InvokeModel API action.

APIs 122

APIs Entertainment Construction Advertising 122

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

Cisco - Contact Center

NOVEMBER 16, 2023

There is no better place to learn about new trends and technologies.… Cisco Live 2023 starts in person on December 5-8, 2023 in Melbourne, Australia at the Melbourne Convention and Exhibition Centre. Read more on Cisco Blogs

APIs 52

APIs Technology Personalization 52

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 97

Cloud contact Chatbots Contact Center APIs 97

Nexmo

AUGUST 29, 2017

As the technology that supports human communication continues to evolve, we’ve come nearly full circle when it comes to speech. The post Anatomy of a Voice API: What Is It? Communication via Voice has been under some pretty stiff competition from SMS and other text-based, real-time communications channels in the past few years.

APIs 124

APIs Technology 124

Cyara

MARCH 24, 2021

Recently on the blog, we offered an easy-to-understand overview about What Is an API.

APIs 67

APIs Customer Experience Technology 67

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 113

APIs Finance Chatbots Enterprise 113

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 129

APIs Big data Accountability Enterprise 129

AWS Machine Learning

APRIL 5, 2024

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3).

APIs 109

APIs Advertising Enterprise Technology 109

Interactions

APRIL 2, 2020

From better customer experience, to reduced operational costs, to improved agent experience, these technologies can transform your business in so many ways. The employees were skeptical and baffled that a technology could hold so much promise. . Conversational AI is not one technology, it’s many.

Technology 71

Technology APIs Customer Experience Management 71

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 103

APIs Construction Engineering Analytics 103

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 94

APIs Construction Analytics Enterprise 94

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 118

APIs Healthcare Scripts Enterprise 118

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 90

APIs Customer Service Construction Analytics 90

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. Additionally, this inefficiency hampers providers’ ability to quickly recoup their investment in the expansive fiber infrastructure, delaying the realization of the full economic benefits of this advanced technology.

Self service 124

Self service APIs Upselling Contact Center 124

AWS Machine Learning

NOVEMBER 17, 2023

In this post, we explain the common practice of live stream visual moderation with a solution that uses the Amazon Rekognition Image API to moderate live streams. There are charges for Amazon S3 storage, Amazon S3 API calls that Amazon IVS makes on behalf of the customer, and serving the stored video to viewers.

APIs 92

APIs Engineering Advertising Accountability 92

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the datasets are created, we train a Custom Labels model using the CreateProjectVersion API. To invoke this API, the caller needs to have the necessary AWS Identity and Access Management (IAM) permissions.

APIs 83

APIs Metrics Engineering Feedback 83

Natalie Petouhof

APRIL 7, 2016

They founded this on the belief that information, technology and great people could combine to bring new, highly customized financial products directly to consumers. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits.

APIs 40

APIs Finance Banking Engineering 40

Expivia

JANUARY 19, 2021

You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment.) Virtual Reality, I believe, is the future of customer experience.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. The API request is similar to the Amazon Textract Queries API request, with the addition of the AdaptersConfig object.

APIs 105

APIs Best practices Banking Accountability 105

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 81

APIs Scripts Management Accountability 81

TechSee

JUNE 29, 2023

Text-to-speech and speech-to-text technology continuously improve, and recent advances approach human-level clarity and intonation. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

SEPTEMBER 6, 2023

These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. To protect the application and APIs from inadvertent access, Amazon Cognito is integrated into Amplify React, API Gateway, and Lambda functions.

Enterprise 99

Enterprise APIs Real estate Construction 99

Edify

JANUARY 4, 2021

Matt considers himself a largely self-taught programmer, bolstered by a degree in Computer Technology from Purdue. He focused primarily on API development and worked on a voice platform. In his role as Director of Platform at Edify, Matt is still heavily focused on API development, both the PHP and Node.js

APIs 96

APIs Contact center software Engineering Contact Center 96

Comm100

OCTOBER 24, 2023

As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Strong APIs & On-Premises Installations: The Backbone of Integration In today’s complex digital landscape, integration is key too. Thus, having a strong set of APIs is non-negotiable.

Chatbots 92

Chatbots APIs Personalization Technology 92

AWS Machine Learning

NOVEMBER 22, 2023

DL2q instances are the first instances to bring Qualcomm’s artificial intelligent (AI) technology to the cloud. The Qualcomm qaic Python library is a set of APIs that provides support for running inference on the Cloud AI100 accelerator. Use the Session API call to create an instance of session.

Automotive 107

Automotive APIs Technology Personalization 107

AWS Machine Learning

OCTOBER 26, 2023

This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop. This technological innovation brings products within arm’s reach of customers. With our cutting-edge technology, retailers can quickly and efficiently deploy thousands of A-POPs.

APIs 104

APIs Technology Banking Customer centricity 104

AWS Machine Learning

MAY 23, 2023

The seeds of a machine learning (ML) paradigm shift have existed for decades, but with the ready availability of virtually infinite compute capacity, a massive proliferation of data, and the rapid advancement of ML technologies, customers across industries are rapidly adopting and using ML technologies to transform their businesses.

APIs 95

APIs Accountability Construction Management 95

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 99

APIs Metrics Consulting Consulting 99