OctopusTech

AUGUST 18, 2023

Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. The building of a safe and user-friendly infrastructure for conducting online sales acts as the foundation for e-commerce website development.

Construction 62

Construction Engineering APIs Enterprise 62

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. They talk about it as a general purpose engine to send requests (incoming calls, texts, service tickets, etc.)

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Most call center applications (ACD, WFM, CRM, etc.) Your manager may decide to recruit staff to handle the additional call volume, coach specific agents on sales skills to increase conversion, and so on.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

iCiDIGITAL

NOVEMBER 12, 2018

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. One of the legacy functions leaving is the MySQL search engine, which will be replaced by ElasticSearch. Apollo for efficient API interactions. Potentially, KnockoutJS will also be phased out.

APIs 40

APIs B2C Engineering CRM 40

Amity

SEPTEMBER 14, 2017

Amity’s newest updates include a powered-up version of the views engine. The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. Account Views. New Properties.

Accountability 61

Accountability APIs Engineering CRM 61

aircall

DECEMBER 19, 2022

With CRM integrations, video conferencing capabilities, and compatibility with multiple browsers, Vonage offers increased optimization. With a clear view of issues such as caller wait times, solutions can be engineered before the challenges start to hurt client relationships. . Staying relevant is a tough business. Information sharing.

voip 62

voip Analytics APIs Interactive Voice Response 62

Amity

SEPTEMBER 14, 2017

Amity’s newest updates include a powered-up version of the views engine. The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. Account Views. New Properties.

Accountability 51

Accountability APIs Engineering CRM 51

NobelBiz

MAY 11, 2021

The call scripting, also known as the sales script, is a collection of predefined talking points that contact centers use while speaking with prospects or clients. They are often used by sales companies in conjunction with telephony systems that are combined with CRM applications. How does the call script help the sales process?

Scripts 52

Scripts Contact Center Calibration CRM 52

DMG Consulting

MAY 6, 2022

A CCaaS solution can come with various types of applications and modules but must include these two core capabilities: an omnichannel routing engine and dialing. The strengthening demand for CCaaS solutions during the past 24 months has fueled a highly competitive sales environment. What is required in a CCAAS solution?

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

JustCall

FEBRUARY 2, 2024

What raises a good sales team to an unstoppable sales force? There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Dive right in!

Sales 52

Sales APIs Engineering CRM 52

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 92

APIs Healthcare Scripts Engineering 92

SmartKarrot

APRIL 13, 2020

This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses. Their belief in the ‘creativity’ of their engineers and the ‘culture’ of their organization proved to be productive in creating multiple products and apps for agents, managers, end customers, and developers.

SaaS 19

SaaS Engineering APIs Analytics 19

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. This drives big productivity gains.

Enterprise 40

Enterprise CRM APIs Customer retention 40

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. Let’s explore 15 of the best Shopify plugins to boost your store’s sales. Best Shopify Plugin for Omnichannel Sales and Support: JivoChat.

Sales 52

Sales Upselling APIs Analytics 52

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Back-end systems integrations (CRM, OMS, etc.)

Chatbots 126

Chatbots APIs Surveys Analytics 126

CSM Magazine

DECEMBER 11, 2023

Lead Generation and Sales: Capturing visitor details, and chatbots also generate more leads to fuel business growth. Considering Integration Capabilities For optimal customer experience, your chatbot should seamlessly integrate with existing platforms like your CRM, support desk, ERP, and other backend systems.

Chatbots 52

Chatbots outsourcing APIs Wait times 52

JustCall

AUGUST 16, 2021

An outbound call center is meant for sales teams so they can call prospects. Further, you can integrate your phone software with CRM and helpdesk to make your job easier. It also enables other communication channels including emails, text messages, as well as CRM integrations. Typically, it is a cloud-based phone.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Pointillist

FEBRUARY 19, 2018

It’s a far cry from the expansive data engineering initiatives that likely still haunt your dreams. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). They can combine their building blocks to create chairs, tables, desks, wardrobes, or triple-decker bunk beds.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

JustCall

APRIL 5, 2023

JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. JuctCall alternatives don’t come close.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

JivoChat

APRIL 23, 2023

Instead of using a search engine to find the content the customer is looking for on your website, they will ask for it from the chatbot. This way, you avoid losing opportunities such as closing a sale or conquering more leads. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai Chatme Plantt.

Chatbots 75

Chatbots B2C Self service Banking 75

JustCall

APRIL 5, 2023

API and Webhook access is available for Premium and Custom plans. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. API and Webhook are also available for Pro and Enterprise plans. Don’t find something of your preference in the list?

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries. Failure to do so can lead to severe consequences, including serious fines, legal actions, and reputational damage.

Call Center 104

Call Center Telemarketing Healthcare Government 104

JivoChat

AUGUST 22, 2021

For instance, do you need an all-in-one conversational messaging platform to manage support, sales, and marketing functionality? Or perhaps you want to use different sales tools? Don’t just watch sales demos and webinars – take the time to test your business scenarios. There are two core functions of Zendesk – service and sales.

Chatbots 52

Chatbots APIs CRM Analytics 52

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

JustCall

OCTOBER 25, 2022

And how to pin down an ideal cloud phone system that your sales and support team needs? Sales and support teams rely heavily on CRMs and helpdesks. Instead of having to worry about constantly juggling between telephones and the Internet, integration with CRM and helpdesk tools saves time and money. Call forwarding.

voip 52

voip Interactive Voice Response Call Logging Analytics 52

JustCall

MAY 1, 2023

This is why most businesses are on the lookout for a reliable and efficient communication system with the help of which they can: Keep in touch with clients Collaborate with colleagues Make sales calls One such software is JustCall. Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

RichCall

SEPTEMBER 13, 2017

Wade Wiant , Vice President of Sales and Channels at Mediu. Of course, it took about 20 years for CRM to become an overnight success. For now, the consumer market is all about driving sales, either online or in-store. @Neal Topf , President of the Callzilla contact center. Colin Taylor. Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Tenfold - Contact Center Blog

DECEMBER 28, 2017

CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. They can also upload their call notes directly to the CRM to share updates with the entire team. Call logs are automatically entered into the CRM itself. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Easy SEO: Built-in search engine optimization (SEO) features can boost your shop’s rankings and help you reach more customers.

Advertising 52

Advertising Analytics Sales Enterprise 52

SmartKarrot

JANUARY 18, 2022

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry. Paperflite.

SaaS 11

SaaS Finance CRM Analytics 11

AWS Machine Learning

NOVEMBER 30, 2023

Clariant is empowering its team members with an internal generative AI chatbot to accelerate R&D processes, support sales teams with meeting preparation, and automate customer emails. With Amazon Bedrock, customers are only ever one API call away from a new model. Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 124

APIs Enterprise Best practices Technology 124

ProProfs Blog

OCTOBER 25, 2021

For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. You can easily integrate Alchemer with your existing tools like CRM and ERP systems. Use an AI-driven adaptive sentiment engine to recognize new terms and phrases in customer feedback.

Feedback 148

Feedback Surveys Enterprise Analytics 148