AWS Machine Learning

FEBRUARY 13, 2024

Collaboration across teams – Shared features allow disparate teams like fraud, marketing, and sales to collaborate on building ML models using the same reliable data instead of creating siloed features. ML engineers refine these foundational features, tailoring them for mature ML workflows.

Accountability 105

Accountability Government Engineering Scripts 105

aircall

MAY 15, 2017

The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. A Sales rep’s job is to reach out to prospects and evaluate whether they could benefit from the product.

Sales 88

Sales Accountability Engineering APIs 88

AWS Machine Learning

APRIL 24, 2023

In the global retail industry, pre- and post-sales support are both important aspects of customer care. Real-time text classification To use Amazon Comprehend custom classification in real time , you need to deploy an API as the entry point and call an Amazon Comprehend model to conduct real-time text classification.

APIs 63

APIs Customer Experience Feedback Chatbots 63

AWS Machine Learning

MAY 23, 2023

The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. API Gateway provides the web application and other clients a standard RESTful interface, while shielding the Lambda functions that interface with the model. Clone and set up the AWS CDK application.

APIs 93

APIs Accountability Construction Management 93

Help Scout

SEPTEMBER 2, 2021

Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Working closely with product and engineering teams to prioritize customer solutions. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Monday, Technical Support Engineer. .

Technical Support 102

Technical Support Engineering APIs Education 102

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 115

Engineering Chatbots Accountability Enterprise 115

AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. with “Amazon reported total net sales of $514.0

Marketing 101

Marketing APIs Engineering Analytics 101

AWS Machine Learning

APRIL 12, 2023

When an Amazon Kendra index receives a query API call with a user access token, it validates the token using a shared secret key (stored securely in AWS Secrets Manager ) and gets parameters such as username and groups in the payload. These filtered results are returned in response to the query API call made by the application.

Enterprise 90

Enterprise APIs Engineering Management 90

ChurnZero

MARCH 7, 2019

Job Opening: Sales Engineer. Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer , you are the technical expert during the sales process. Enable Sales team with training programs and tools.

Engineering 8

Engineering Sales SaaS APIs 8

OrecX

OCTOBER 22, 2018

Speech Analytics can help identify at-risk customers, provide sales and marketing teams with campaign/promotion feedback, and arm the legal department with a tool to help enforce regulatory and internal compliance. This valuable data is used by customer service departments, contact centers as well as sales, marketing and R&D teams.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

AUGUST 14, 2023

Prompt engineering for zero-shot and few-shot NLP tasks on BLOOM models Prompt engineering deals with creating high-quality prompts to guide the model towards the desired responses. Prompt engineering can greatly improve the performance of zero-shot and few-shot learning models. Question: When was NLP Cloud founded?

Engineering 73

Engineering APIs Chatbots Scripts 73

TMP Direct

APRIL 14, 2021

Chatbots are a great way to offer users real-time, round-the-clock support that moves customers through the sales funnel. Bots boost engagement, satisfaction, and also free up the founder’s and employees’ time to run the business and grow sales. It can be integrated with any system with restful APIs. * TMP’s new chatbot.

Chatbots 52

Chatbots Engineering APIs Wait times 52

OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc. Call recording and speech analytics capabilities enable campaign designers (call center managers, inside sales directors, marketing managers, etc.)

Outbound sales 66

Outbound sales APIs Analytics Engineering 66

Fonolo

FEBRUARY 27, 2018

You shouldn’t think of it as an engineering diagram, but more a mental model to illustrate the “big picture”. The juggernaut cloud computing service has grown to become a business with $20B in annual sales. Nuances: Nuances of underlying APIs always “bubble up” into the products built on them, sometimes in unexpected ways.

Call Center 99

Call Center APIs Contact Center SaaS 99

Fonolo

NOVEMBER 27, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

Fonolo

NOVEMBER 13, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 108

Customer Service Contact Center Engineering Education 108

Fonolo

NOVEMBER 22, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Omni-channel support 57

Omni-channel support Customer Service APIs Engineering 57

JustCall

AUGUST 5, 2022

Sales are the lifeblood of any organization. In recognition of this growing importance, companies are always on the lookout for sales enablement tools, especially call intelligence software applications, which can improve their team’s performance. JustCall IQ Vs. Wingman: What Can Give Your Business Wings? Real-Time Sentiment Analysis.

call center software 52

call center software Call Center Enterprise Engineering 52

aircall

JUNE 11, 2021

Phone communication lacks visual cues, and without them, your sales reps and support agents only have their words, tone, and inflection to communicate messages to your customers. Whether communication barriers are voluntary or involuntary, the lack of clear communication can derail the best sales pitch. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

Fonolo

NOVEMBER 1, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 69

Customer Service B2C Finance Engineering 69

Inbenta

JUNE 21, 2022

And about half of all product searches are initiated through this search engine. For this reason, indexing your help content will not only improve your positions in Google search results, but also facilitate the response to many of your potential and existing customers, favoring sales, and reinforcing your brand image.

Engineering 52

Engineering APIs Management Best practices 52

Fonolo

NOVEMBER 20, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 86

Customer Service Call Center Engineering Contact Center 86

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? So, what comes next?

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

JustCall

MARCH 13, 2023

Increases Sales SMS bots can aid in increasing sales by sending customers personalized recommendations and promotions. This proactive approach can help recover lost sales and improve a business’s overall figures. This zero engineering dependency is an additional benefit that is available with the SMS bot.

APIs 84

APIs Marketing Sales Customer Support 84

ConvergeOne

FEBRUARY 16, 2021

Based on fast-paced interviews with the CEO, CTO, and engineering staff, the primary business requirements were identified. Business unit requirements include: New York headquarters and the primary sales staff don’t use standard fixed-line connections. The data infrastructure solution is required to be redundant and self-healing.

Wireless 82

Wireless Finance APIs Engineering 82

Fonolo

NOVEMBER 28, 2018

The same day as my talk at TADSummit was a talk by Howard Avner on his fax-by-API company. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. Nobody likes faxes, right?

APIs 67

APIs Call Center Engineering Contact Center 67

OctopusTech

AUGUST 18, 2023

Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. The building of a safe and user-friendly infrastructure for conducting online sales acts as the foundation for e-commerce website development.

Construction 62

Construction Engineering APIs Enterprise 62

Babelforce

FEBRUARY 25, 2022

With great CRM – and other key call center software – customer experience specialist design teams are able to both improve the way they engage with existing customers and make more sales to new ones! In a modern call center this means one thing – API integration. Isn’t CRM also the name of a business practice? It doesn’t need to be.

call center software 52

call center software Call Center CRM APIs 52

iCiDIGITAL

NOVEMBER 12, 2018

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. One of the legacy functions leaving is the MySQL search engine, which will be replaced by ElasticSearch. Apollo for efficient API interactions. Potentially, KnockoutJS will also be phased out.

APIs 40

APIs B2C Engineering CRM 40

Amity

JULY 12, 2018

You’ll need help from your engineering team, as well, to implement a new system. The sales process is a good time to see if the service you’re considering can support you in the right way. You’ll need the right buy-in to successfully go through the sales process. Another issue John mentions is API access.

APIs 60

APIs Engineering CRM B2B 60

DMG Consulting

JULY 31, 2019

Call tracking is currently attracting a great deal of interest because of its ability to deliver significant improvements in marketing efficiency and effectiveness, quantifiable sales increases, and higher levels of customer satisfaction. search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.)

Marketing 59

Marketing Interactive Voice Response Advertising Automotive 59

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Your manager may decide to recruit staff to handle the additional call volume, coach specific agents on sales skills to increase conversion, and so on. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Call Journey

OCTOBER 20, 2018

This trend is further spurred by the API economy and a rise of marketplaces such as AppFoundry, offering specialized, highly sophisticated, yet light solutions. Call Journey’s processing engine not only speeds up this process but also improves it greatly thanks to a unique output containing: Customer Emotion and Sentiment.

Scripts 45

Scripts Customer emotions Engineering industry standards 45

Fonolo

NOVEMBER 27, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 57

Customer Service Call Center Engineering Contact Center 57

Pipkins

OCTOBER 23, 2019

Following this, our engineers will walk you through the basics of functionality of the software’s backend. We achieve this by minimizing the flashy sales practices used by competitors and keeping our demos practical so you can make the right decision on your WFM Platform. Step Three: Pipkins WFM Deep-Dive. Advanced user methods.

Management 40

Management APIs Engineering Call Center 40

SmartKarrot

MAY 18, 2023

Work together with sales and support to create and deliver engagement plans that achieve the goals of the client. Aid sales in spotting expansion possibilities or renewal threats. Using our API documentation as a guide, you will instruct your consumers on “What” and “How” to proceed.

APIs 19

APIs Engineering Sales Analytics 19

Avaya

MAY 31, 2018

A customer could once walk into a local shop and be personally greeted by the sales assistant who very often had a one-to-one, direct—and therefore highly individualized—relationship with the person. This has helped Avaya and its Partners discover new ways of making API integration seamless and easy. and our recently launched A.I.

Contact Center 42

Contact Center APIs Analytics Engineering 42