Zingtree

APRIL 14, 2015

We’re proud to announce that we’ve “officially” launched our Agent Scripting for call centers. Also, we’d love to get in touch if you write a blog or enjoy writing about customer service, call center technology, or awesome new companies in our industry. And you know what that means? Press release time !

Scripts 48

Scripts Call Center APIs Analytics 48

AWS Machine Learning

DECEMBER 21, 2022

Apache Iceberg is an open table format for very large analytic datasets. It manages large collections of files as tables, and it supports modern analytical data lake operations such as record-level insert, update, delete, and time travel queries. put_record API to ingest individual records or to handle streaming sources.

Scripts 73

Scripts Engineering APIs Big data 73

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Engineering 75

Engineering APIs Scripts Education 75

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. A Python script is used to aid in the process of uploading the datasets and generating the manifest file. then((response) => { resolve(Buffer.from(response.data, "binary").toString("base64"));

Engineering 102

Engineering APIs Scripts Enterprise 102

AWS Machine Learning

AUGUST 21, 2023

These perspectives range from medical, technological, legal, and the most important perspective—the patient’s. You also use a custom inference script to do the predictions within the container. Here, you supply the same model_name used in the create_model API call. He specializes in Databases, Analytics, and Machine Learning.

Healthcare 76

Healthcare APIs Scripts Finance 76

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 80

Scripts Engineering APIs Consulting 80

Hodusoft

MAY 10, 2024

Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. As communication technology continued to evolve, customers began using various channels (such as voice calls, video calls, email, live chat, social media, and messaging apps) to interact with businesses.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

AUGUST 10, 2022

Test the new custom model using the automatically generated API endpoint. Rekognition Custom Labels also provides the API calls for starting, using, and stopping your model. When the model is in the Running state, you can use the sample testing script analyzeImage.py Download this script from of the GitHub repo.

Scripts 77

Scripts APIs Enterprise Analytics 77

AWS Machine Learning

NOVEMBER 21, 2023

REGION.amazonaws.com/sagemaker-matlab-training-r2023a:latest Open MATLAB and open the live script called PumpFaultClassificationMATLABSageMaker.mlx in folder examples/PumpFaultClassification. The training function should be provided at the bottom of the MATLAB live script. amazonaws.com docker push ACCOUNT.dkr.ecr.

Engineering 90

Engineering APIs Scripts Automotive 90

aircall

JUNE 11, 2021

Environment — surroundings, technology, and other outside influences. Voice communication has evolved from telegraph technology to cloud technology with a lot of experiments, patents, and mergers along the way. 1877 — Telephone exchanges using analog and PBX technology were invented, enabling long-distance calling capabilities.

voip 62

voip APIs Call Center Telecommunications 62

The Northridge Group

MAY 2, 2023

Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, This technology equips ChatGPT to hold conversations about almost anything without any prior programming or configuration.

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

OCTOBER 4, 2022

Developers usually test their processing and training scripts locally, but the pipelines themselves are typically tested in the cloud. Writing the scripts to transform the data is typically an iterative process, where fast feedback loops are important to speed up development. Build your pipeline.

Scripts 72

Scripts Engineering Management APIs 72

Call Journey

OCTOBER 20, 2018

Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. The trend of integrating voice-based technology into voice of the customer programs will only strengthen in the upcoming quarters. Agent Script Adherence.

Scripts 45

Scripts Customer emotions Engineering industry standards 45

Jon Arnold

OCTOBER 28, 2019

Conversely, with everyone using comparable technology, there’s a sameness to most of the offerings, so to stand out, you somehow need a point of difference, or a niche that you can defend. Each of the following approaches represent distinct opportunities for cloud providers to chart their own course with communications technologies.

Healthcare 40

Healthcare voip APIs Scripts 40

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. We will cover monitoring in a separate post. 15K available FM reference Step 1.

Engineering 106

Engineering Accountability Construction APIs 106

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities.

APIs 102

APIs Construction Transportation Analytics 102

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 126

Best practices Government Engineering Accountability 126

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. SageMaker runs the legacy script inside a processing container. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language.

Scripts 123

Scripts APIs Engineering Construction 123

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Enghouse Interactive

OCTOBER 21, 2020

Training is key – to facilitate change and to make the agents comfortable with the new technologies. Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them. Act on the results.

Self service 76

Self service Contact Center Benchmark Chatbots 76

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 104

Analytics APIs Engineering Construction 104

JivoChat

JULY 14, 2021

But today, we have smartphones, mobile apps, interactive websites, and automation technology at our fingertips. If you have a SaaS company, include relevant code and technical information, such as this example on using CRM integrations using API for developers. Review analytics. Expand your page content.

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

MARCH 22, 2023

Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics. Access and permissions to configure IDP to register Data Wrangler application and set up the authorization server or API. Configure Snowflake. Configure SageMaker Studio.

APIs 79

APIs Engineering Analytics Scripts 79

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

Balto

NOVEMBER 2, 2023

Further, technology advancements have provided enterprises with more opportunities to improve customer experience by collecting and analyzing relevant customer and conversation data from various sources. Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

AUGUST 17, 2023

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. In the Spark script, use the system executable command to run pip install , install this library in your local environment, and get the local path of the JAR file dependency.

APIs 74

APIs Engineering Scripts Analytics 74

JustCall

APRIL 9, 2024

Custom integrations and workflow automation with public API. On-screen scripts for live calls. Dedicated tools for reporting and call analytics. Deliver personalized interactions with tailored scripts. Offer superior support with scripts and call tagging. It does not offer marketing analytics integrations.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

AUGUST 4, 2022

The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. The prepared training dataset is pushed to the analytics S3 bucket to be used by SageMaker. Train the model. In the training_script.py

Scripts 93

Scripts Advertising Engineering Analytics 93

AWS Machine Learning

DECEMBER 18, 2023

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. If you need an automated workflow or direct ML model integration into apps, Canvas forecasting functions are accessible through APIs. He has more than two decades of experience in Database and Cloud technologies.

Finance 107

Finance APIs Analytics Scripts 107

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated. Leading Technologies for Workforce Management in Call Centers. Here we list the leading technologies that help a call center in managing its workforce in best possible way.

call center workforce 54

call center workforce Call Center Technology Management 54

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. To install the active LTS version of Node.js, you can use the following install script for nvm and use nvm to install the Node.js If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1.

APIs 74

APIs Enterprise Engineering Accountability 74

NobelBiz

APRIL 9, 2024

Utilizing Call Center Scripts: Call center scripts serve as valuable tools for ensuring consistency in communication, adherence to compliance guidelines, and accurate information dissemination. Well-crafted scripts help agents navigate conversations effectively while maintaining compliance with regulatory requirements.

Call Center 104

Call Center Telemarketing Healthcare Government 104

AWS Machine Learning

JULY 25, 2022

Trumid is a financial technology company building tomorrow’s credit trading network—a marketplace for efficient trading, information dissemination, and execution between corporate bond market participants. The bond trading market has traditionally involved offline buyer/seller matching processes aided by rules-based technology.

Scripts 70

Scripts Engineering Analytics APIs 70

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

NobelBiz

APRIL 16, 2024

By leveraging automation and data analytics, businesses can gather valuable insights into customer behavior, preferences, and past interactions across multiple touchpoints. Granular Insights and Analytics Omnichannel engagement provides businesses with invaluable insights into customer behavior and preferences through granular data analytics.

Contact Center 52

Contact Center CRM Call Center Best practices 52

AWS Machine Learning

JANUARY 30, 2024

script with llava_inference.py , and create a model.tar.gz script has additional code to allow reading an image file from Amazon S3 and running inference on it. Tip You can use OpenSearch Dashboards to interact with the OpenSearch API to run quick tests on your index and ingested data. file for this model. The model.tar.gz

Scripts 102

Scripts Enterprise Analytics APIs 102

AWS Machine Learning

APRIL 12, 2023

The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline. This is quite different from our earlier method where we had all the parameters hard coded within the scripts and all the processes were inextricably linked. cpu-py39-ubuntu20.04-sagemaker",

Scripts 81

Scripts APIs Metrics Best practices 81