delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Delighted).

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

FEBRUARY 24, 2023

In this post, we describe our design and implementation of the solution, best practices, and the key components of the system architecture. With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver.

APIs 86

APIs Benchmark Government Analytics 86

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Refer to Part 1 to learn how behavioral data was collected and processed using the data and analytics systems. Lambda allows for automatic scaling to incoming volume of events. Solution overview.

Personalization 72

Personalization APIs Engineering Metrics 72

CSM Magazine

MARCH 27, 2023

With the tool’s AI-powered suggestions, agents would be able to ensure that they were providing accurate information and following best practices, even if they are new to the job or dealing with a particularly difficult customer. Another benefit would be in the reduction of resolution times for customer inquiries.

Customer Service 52

Customer Service APIs Analytics Technology 52

AWS Machine Learning

NOVEMBER 17, 2022

If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. ELC is hosted in the cloud.

APIs 92

APIs Accountability Metrics Engineering 92

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

MARCH 13, 2023

With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) solutions to surface critical attacks and spotlight emerging threats from noise. In the event of failure in either of the pipelines, users are notified over the same communication channels.

Engineering 82

Engineering APIs Metrics Management 82

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. Sharing best practice Since the GDPR was announced, we’ve been working closely with our customers to help them prepare.

Best practices 66

Best practices APIs Personalization Analytics 66

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. Let’s take a quick look at what options might best fit your company. Types of NPS Software.

APIs 60

APIs Surveys Best practices CRM 60

AWS Machine Learning

JULY 19, 2022

The S3 event notification triggers the AWS Lambda function state_machine.py (not shown in the diagram), which invokes the Step Functions state machine. We set the OutputFormat to mp3 , which tells Amazon Polly to generate an audio stream for this API call. In the second branch, we invoke the Lambda function generate_speech_marks.py

Engineering 84

Engineering APIs Education Best practices 84

Expivia

JANUARY 4, 2022

It’s also a present best practice. In the event of a natural disaster, you don’t have to replace destroyed databases and servers. Cloud-based contact centers integrate well, thanks to Application Programming Interfaces ( APIs ). APIs are software that bridge the gaps between two disparate applications.

Contact Center 52

Contact Center Call Center APIs outsourcing 52

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 You can also add data incrementally by importing records using the Amazon Personalize console or API.

Personalization 90

Personalization Accountability Entertainment Construction 90

SmartKarrot

AUGUST 10, 2021

That’s why behavior analytics forms the core function for SaaS. What is behavioral analytics? Also referred to as product analytics, behavioral analytics is the entire process of segmenting and sorting user patterns to figure out how to add value to what you’ve already offered him. But behavioral analytics is different.

SaaS 10

SaaS Analytics B2C Best practices 10

AWS Machine Learning

AUGUST 14, 2023

You can serialize pipelines to YAML files , expose them via a REST API , and scale them flexibly with your workloads, making it easy to move your application from a prototype stage to production. She leads the developer relations function and regularly speaks at events about NLP and creates learning materials for the community.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API).

Coaching 52

Coaching Sales Chatbots Analytics 52

AWS Machine Learning

NOVEMBER 16, 2023

Additionally, access to Amazon Bedrock , a fully managed API-driven service for generative AI, can be provisioned for individual accounts based on project requirements, and the users can access Amazon Bedrock APIs either via the SageMaker notebook interface or through their preferred IDE.

Healthcare 89

Healthcare Government Engineering APIs 89

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

MARCH 19, 2021

Tealium’s goal is to create better solutions for companies to collect, unify and leverage customer data through tag management, an API hub, a CDP, and other data management tools. Best Practices of Customer Data Management. And it is your customers who will be impacted the most in the event of a security breach.

Sales 62

Sales CRM Marketing Best practices 62

AWS Machine Learning

JULY 5, 2022

LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Use the following API call to create a new user profile with an associated lifecycle configuration: aws sagemaker create-user-profile --domain-id d-vqc14vvvvvvv. Rahul Nabera is a Data Analytics Consultant in AWS Professional Services.

Scripts 80

Scripts Engineering APIs Consulting 80

JustCall

APRIL 12, 2023

You can leverage the following features of this software to get the most out of your call center: Phone numbers across 70+ countries Custom workflows Detailed analytics Device-agnostic Call and agent monitoring, etc. It has also been ranked #1 for ease of use by G2 and is trusted by over 6,000 brands.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Webinarstock Calendar of Events.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. I’m really big on data and analytics, but I’m also a realist.

B2C 0

B2C SaaS Accountability B2B 0

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

AWS Machine Learning

SEPTEMBER 1, 2023

Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. This API allows the model to respond as a stream of parts of the full response payload.

APIs 89

APIs Chatbots Engineering Best practices 89

AWS Machine Learning

MAY 14, 2024

The pre-annotation Lambda function is invoked based on chron job or based on an event or on-demand. The following code shows the postprocessing Lambda function: import json import boto3 from urllib.parse import urlparse def lambda_handler(event, context): consolidated_labels = [] parsed_url = urlparse(event['payload']['s3Uri']); s3 = boto3.client('s3')

Chatbots 89

Chatbots Feedback Engineering Entertainment 89

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. I’m really big on data and analytics, but I’m also a realist.

B2C 60

B2C SaaS Accountability B2B 60

AWS Machine Learning

NOVEMBER 22, 2023

And although generative AI has appeared in previous events, this year we’re taking it to the next level. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Reserve your seat now! Reserve your seat now! Reserve your seat now!

Engineering 110

Engineering Best practices APIs Government 110

Cincom

MAY 8, 2024

Consider capabilities like: Consolidated content elements and templates Workflows distributing relevant content across channels/touchpoints Analytics optimizing communication performance This CCM approach nourishes customer relationships by providing the right information at the right times with compassion.

Analytics 52

Analytics Enterprise Best practices Personalization 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

JUNE 6, 2023

Create a point-in-time join between a feature group and a dataset based on a set of events at specific timestamps. Retrieval of point-in-time accurate feature data requires you to supply an entity DataFrame that provides a set of record IDs (or primary key) and corresponding event times that serve as the cutoff time for the event.

APIs 78

APIs Metrics Telecommunications Marketing 78

AWS Machine Learning

JANUARY 6, 2023

This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. OpenSearch Service is a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more.

Entertainment 84

Entertainment APIs Scripts Analytics 84

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 98

Chatbots APIs Engineering CRM 98

Enghouse Interactive

JULY 19, 2019

Detailed Planning: To minimize the possibility of implementation related setbacks, the best practice is to ensure ALL applications – 3 rd party provided and others – are properly included in the migration planning. 3 – Challenges that arise when moving to Cloud?

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

JivoChat

FEBRUARY 24, 2021

There are some contextual cues like seasonality, holidays and events that are easy to plan for. We always recommend testing these apps to see if they are truely increasing sales and revenue… and don’t use their data, use your own Google Analytics. Stop neglecting the PDP.

Sales 59

Sales Advertising Marketing Personalization 59

AWS Machine Learning

APRIL 19, 2023

Streaming ingestion – An Amazon Kinesis Data Analytics for Apache Flink application backed by Apache Kafka topics in Amazon Managed Streaming for Apache Kafka (MSK) (Amazon MSK) calculates aggregated features from a transaction stream, and an AWS Lambda function updates the online feature store.

Engineering 77

Engineering Analytics APIs Enterprise 77

NobelBiz

JUNE 26, 2023

These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance. They do not support advanced features such as call recording, analytics, or seamless integration with customer relationship management (CRM) tools.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

AWS Machine Learning

JUNE 15, 2022

The concept was initially created when thinking of simple devices that just collect data from the edge, perform simple local processing, and send the result to a more powerful computing unity that runs analytics processes that help people and companies in their decision-making. For more information about IoT, refer to Internet of things.

Transportation 76

Transportation APIs Big data Wireless 76