CSM Magazine

JUNE 21, 2024

Send Reminders Businesses may send personalised reminders to their clients, such as appointment, payment, and event reminders. The API may be used to implement this functionality as well. These reminders may be sent straight to the customer’s WhatsApp inbox, guaranteeing that they get and see the message.

Marketing 52

Marketing APIs Best practices Customer Care 52

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Delighted).

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 115

APIs Metrics Consulting Consulting 115

AWS Machine Learning

JULY 31, 2024

The new ApplyGuardrail API enables you to assess any text using your preconfigured guardrails in Amazon Bedrock, without invoking the FMs. In this post, we demonstrate how to use the ApplyGuardrail API with long-context inputs and streaming outputs. For example, you can now use the API with models hosted on Amazon SageMaker.

APIs 120

APIs Banking Best practices Engineering 120

AWS Machine Learning

MAY 19, 2023

The DescribeForMe web app invokes the backend AI services by sending the Amazon S3 object Key in the payload to Amazon API Gateway Amazon API Gateway instantiates an AWS Step Functions workflow. A pre-signed URL with the location of the audio file stored in Amazon S3 is sent back to the user’s browser through Amazon API Gateway.

APIs 99

APIs Scripts Engineering Best practices 99

AWS Machine Learning

OCTOBER 5, 2022

Amazon Fraud Detector relies on specific models with tailored algorithms, enrichments, and feature transformations to detect fraudulent events across multiple use cases. The ATI model is trained using a dataset containing your business’s historical login events. Define the entity, event and event variables, and event label (optional).

Accountability 84

Accountability APIs Metrics Engineering 84

AWS Machine Learning

FEBRUARY 24, 2023

In this post, we describe our design and implementation of the solution, best practices, and the key components of the system architecture. With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver.

APIs 98

APIs Benchmark Government Analytics 98

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. This helps you avoid throttling limits on API calls due to polling the Get* APIs.

APIs 111

APIs Metrics Benchmark Enterprise 111

AWS Machine Learning

MARCH 11, 2024

Stream ecommerce website events to a CDP. A CDP is used to capture events from an ecommerce website, for example when a user views a product or adds a product to their shopping cart. As a customer navigates an ecommerce website and these events are captured by a CDP, they are also forwarded to Amazon Personalize.

Personalization 114

Personalization Engineering APIs Advertising 114

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 102

APIs Accountability Enterprise Transportation 102

AWS Machine Learning

OCTOBER 27, 2022

To achieve these operational benefits, they implemented a number of best practice processes, including a fast data iteration and testing cycle, and parallel testing to find optimal data combinations. After data is loaded to Amazon S3, an S3 event triggers AWS Lambda and invokes AWS Step Functions as an orchestration tool.

APIs 98

APIs Best practices Metrics Government 98

AWS Machine Learning

FEBRUARY 13, 2023

This post shows how companies can use infrastructure as code (IaC) with the AWS Cloud Development Kit (AWS CDK) to accelerate the creation and replication of highly transferable infrastructure and easily compete for AWS DeepRacer events at scale. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 87

Scripts Best practices Transportation Construction 87

AWS Machine Learning

SEPTEMBER 9, 2022

Reflection time is the time it takes for a feature to be available to read after the contributing events were emitted, for example, the time between a listener liking a show and the PIT LikeCount feature being updated. Lambda allows for automatic scaling to incoming volume of events. Operational health. Conclusion.

Personalization 86

Personalization APIs Metrics Engineering 86

AWS Machine Learning

AUGUST 14, 2024

Syncing stage During the syncing stage, the document is sent to Amazon Q Business ingestion service APIs like BatchPutDocument and BatchDeleteDocument. After a document is submitted to these APIs, Amazon Q Business runs validation checks on the submitted documents.

APIs 113

APIs Enterprise Engineering Accountability 113

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

NOVEMBER 17, 2022

Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. SageMaker Model Monitor APIs offer data and model quality monitoring. The ELC application provides plant operators predictions on demand, therefore the models are accessed via API calls made from the ELC backend.

APIs 98

APIs Accountability Metrics Engineering 98

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Hodusoft

NOVEMBER 17, 2021

Contact center solutions that are most valuable are integrated into your ecosystem with pre-built integrations and offer API integrations as well. It is clear that omnichannel offers many benefits, but contact centers must implement and optimize omnichannel best practices. Customer Experiences in Omnichannel Contact Centers.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

AWS Machine Learning

AUGUST 26, 2024

The GenASL web app invokes the backend services by sending the S3 object key in the payload to an API hosted on Amazon API Gateway. API Gateway instantiates an AWS Step Functions The state machine orchestrates the AI/ML services Amazon Transcribe and Amazon Bedrock and the NoSQL data store Amazon DynamoDB using AWS Lambda functions.

APIs 115

APIs Calibration Best practices Healthcare 115

AWS Machine Learning

MARCH 21, 2023

Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow.

Scripts 72

Scripts Banking APIs Best practices 72

Select VoiceCom Blog

APRIL 17, 2023

It improves efficiency and lowers errors by automating data exchange between different systems through application programming interfaces (APIs) , connectors, and other tools to facilitate system communications. Integration-centric This BPM type aims to streamline business processes by implementing different systems and technologies.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. Sharing best practice Since the GDPR was announced, we’ve been working closely with our customers to help them prepare.

Best practices 66

Best practices APIs Personalization Analytics 66

AWS Machine Learning

JULY 19, 2022

The S3 event notification triggers the AWS Lambda function state_machine.py (not shown in the diagram), which invokes the Step Functions state machine. We set the OutputFormat to mp3 , which tells Amazon Polly to generate an audio stream for this API call. In the second branch, we invoke the Lambda function generate_speech_marks.py

Engineering 95

Engineering APIs Education Best practices 95

AWS Machine Learning

MARCH 13, 2023

Lambda is a serverless, event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers. In the event of failure in either of the pipelines, users are notified over the same communication channels.

Engineering 94

Engineering APIs Metrics Management 94

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 126

Best practices Engineering Chatbots Enterprise 126

CSM Magazine

MARCH 27, 2023

With the tool’s AI-powered suggestions, agents would be able to ensure that they were providing accurate information and following best practices, even if they are new to the job or dealing with a particularly difficult customer. Another benefit would be in the reduction of resolution times for customer inquiries.

Customer Service 52

Customer Service APIs Analytics Technology 52

Cincom

MAY 8, 2024

The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Setting up workflows to activate events like purchases, milestones, or renewals enables sending personalized messages precisely when engagement potential is highest.

Best practices 52

Best practices Metrics Education CRM 52

delighted

JULY 22, 2024

Delighted’s Zapier integration has all of the connection capabilities of our REST API feature, but requires no coding, allowing you to connect the tools your team uses every day in just minutes.

Surveys 59

Surveys Feedback Customer centricity APIs 59

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. Sharing Best practices in Customer Success specific to your business case. For the same, you can use the following template.

APIs 52

APIs Accountability SaaS Marketing 52

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. Let’s take a quick look at what options might best fit your company. Types of NPS Software.

APIs 60

APIs Surveys Best practices CRM 60

NICE inContact

OCTOBER 29, 2019

With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. Now Radisson’s global contact center operation, including BPOs around the world, are all on the same unified CXone platform.

contact center solutions 48

contact center solutions Contact Center Abandon rate Business Process Outsourcing 48

AWS Machine Learning

OCTOBER 13, 2022

AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience. You just have to provide an image to the Amazon Rekognition API and it can identify the required objects according to pre-defined labels.

Healthcare 83

Healthcare APIs Automotive Consulting 83

AWS Machine Learning

SEPTEMBER 9, 2022

When the message is received by the SQS queue, it triggers the AWS Lambda function to make an API call to the Amp catalog service. Lambda enabled the team to create lightweight functions to run API calls and perform data transformations. The ETL and ELT jobs were required to run on either a set schedule or event-driven workflow.

Analytics 82

Analytics Engineering APIs Metrics 82

AWS Machine Learning

JULY 8, 2022

SageMaker enables you to implement MLOps best practices throughout the ML lifecycle, and provides templates and toolsets to reduce the undifferentiated heavy lifting to put ML projects in production. MLOps best practices with SageMaker. After you have a solid model, you can adopt the MLOps best practices with SageMaker.

Best practices 93

Best practices Scripts Construction Management 93

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. A user sends a question (NLQ) as a JSON event. If it finds any, it skips to Step 6.

Real estate 124

Real estate APIs Metrics Construction 124

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 95

Best practices APIs Transportation Scripts 95