Beyond Philosophy

JANUARY 28, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

TechSee

MARCH 5, 2019

Computer vision guides customers through the process of capturing visuals while recognizing objects within those images, classifying the images, and routing the enquiries to the to the right agents or adjusters for immediate analysis and incident assessment. Insurance Claims Processing through Computer Vision – the eBook.

Self service 95

Self service Technology Marketing Customer Experience 95

TechSee

MARCH 17, 2020

Three practical and innovative applications – AI-driven scheduling, AI-powered knowledge bases and AI-based visual analysis – are driving an Artificial Intelligence field service revolution. AI-based visual analysis. Thanks to Artificial Intelligence (AI), field service organizations can now make all this a reality.

Enterprise 109

Enterprise Customer centricity Wait times Self service 109

Inbenta

MARCH 13, 2023

By ChatGPT’s estimates, that is equivalent to around 30 billion eBooks. If you were to ask ChatGPT what enterprise use case it supports, you would receive a list of five possibilities: customer service and support; content creation and marketing; language translation; data analysis and insights; and use as a virtual assistant.

Chatbots 111

Chatbots Accountability Enterprise Marketing 111

Beyond Philosophy

DECEMBER 6, 2017

It could also be something outside the parameters of the analysis that affected patient behavior. Sign up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Sometimes a great idea works great for everyone all the time. Sliced bread is a good example. Share your ideas below.

Healthcare 360

Healthcare Consulting Consulting Customer Experience 360

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero. Set S.M.A.R.T.

Best practices 52

Best practices Accountability Management Metrics 52

ClientSuccess

MARCH 13, 2023

Competitor Analysis Ready to stay ahead of the competition? A competitor analysis is an essential part of any successful marketing strategy. Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement.

Analytics 80

Analytics Best practices Marketing Personalization 80

Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

Customer emotions 247

Customer emotions Customer centricity Customer retention Consulting 247

Beyond Philosophy

DECEMBER 25, 2017

If you find that you are experiencing a plateau of your own in your NPS gains, it could be time to dig in for more fundamental analysis of how it interacts with customers. Sign up to our new podcast, The Intuitive Customer , and get a FREE eBook! Understanding the Anatomy of an Interaction could be the key.

Advertising 298

Advertising Entertainment Customer emotions Customer Experience 298

TechSee

FEBRUARY 21, 2022

Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing. AI analysis of historical patterns and other factors can help determine goals or predict the potential success of a new product or service. Target Marketing and Advertising. Predict Performance.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Uniphore

JANUARY 21, 2022

By utilizing real-time emotion, sentiment and intent analysis, healthcare CX providers can better understand member concerns and take appropriate next-best actions—injecting much-needed empathy into often stressful interactions and winning over wary members. Here too, technology can alleviate process complexity and user frustration.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

Lumoa

MAY 19, 2022

In addition to the overall performance analysis, we also detail the specific variables that have the biggest influence on customer satisfaction across three statistical categories. While effective feedback collection mechanisms have been in place for some time, retailers of all sizes still encounter difficulties when analyzing this data.

Feedback 83

Feedback Sales Customer Experience Accountability 83

LiveVox

MARCH 17, 2021

In their latest eBook, Frost & Sullivan dive into the connection between agent and customer experience.

Customer Experience 52

Customer Experience 52

Playvox

APRIL 21, 2023

Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. 89%) A seamless experience is essential to your customer journey, and listening for customer feedback through sentiment analysis can let you know if you’re achieving that in every channel.

Customer Experience 95

Customer Experience Contact Center Self service Multichannel 95

Fonolo

NOVEMBER 21, 2017

Avaya’s networking products had a miniscule market share, so a dispassionate analysis would say selling it off is the right move. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. For our latest update on the bankruptcy see here.).

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

ClientSuccess

FEBRUARY 15, 2022

Then, while the candidate presents the work back to your team, you can assess presentation skills, data analysis, meeting control, preparation, confidence, time management, and more essential skills. eBook: How to Become a Great Customer Success Manager. Ready to learn more? Check out these corresponding ClientSuccess resources: .

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

Playvox

OCTOBER 26, 2022

This type of platform is usually powered by artificial intelligence — including machine learning — to offer sentiment analysis and tag suggestions. Root Cause Analysis. Sentiment Analysis. Support Platforms As of now, none of the major support platforms allow you to perform automated sentiment analysis on your tickets.

Analytics 52

Analytics Feedback Customer Support Surveys 52

NICE inContact

OCTOBER 2, 2019

The latest results and analysis appear in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information. Interested in learning more? Download your free copy today.

Benchmark 60

Benchmark Interactive Voice Response Chatbots Self service 60

NICE inContact

SEPTEMBER 25, 2019

The latest results and analysis can be found in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. Through our analysis, we discovered that those who have their contact center in the cloud report 18% higher customer satisfaction than businesses that have their call center technology on premises.

Cloud contact 54

Cloud contact Contact Center Benchmark Call Center 54

Noble Systems

JUNE 30, 2020

In addition, many call center analytics tools also include sentiment analysis that can determine whether customers are happy, angry or indifferent. Sentiment analysis evaluates the language used, as well as voice inflections (by measuring how loud a customer speaks), the rate of speech, the amount of stress in their voice, and any changes.

Analytics 98

Analytics Contact Center Call Center Scripts 98

CSM Magazine

MARCH 22, 2023

AI analysis of interactions means you now know far more about why customers are calling, and the reasons why they selected the options they did before getting in touch. This data is invaluable in supporting precision routing, allowing specific calls to be routed to the best-matched advisor.

Engineering 52

Engineering Chatbots CRM Customer Service 52

TechSee

NOVEMBER 11, 2019

If the user requires additional support from a human expert, the images captured during the session are transferred to the agent along with a full issue analysis, making it easier for the Smart home support rep to guide the user in real time.

Technology 138

Technology Self service Wireless Contact Center 138

Playvox

FEBRUARY 13, 2024

Used together, the right KPIs and customer sentiment analysis will help you more easily identify top agents. Also, find ways to recognize and track positive, neutral, and negative customer sentiment in digital customer interactions. But what about those agents who don’t rise to the top?

Contact Center 88

Contact Center Gamification Coaching Feedback 88

ChurnZero

NOVEMBER 9, 2021

This time-trend analysis helps ensure you don’t accidentally slip into a regression or ignore minor setbacks that could actually be consequential. If you’re ready to crack the code on customer retention, download our How to Crush SaaS Customer Onboarding ebook for a roundup of expert advice and guidance on the whole process.

Customer retention 98

Customer retention Feedback Benchmark SaaS 98

inmoment

AUGUST 20, 2019

With these goals in mind, InMoment gathered the three most important steps restaurants can take to achieve better guest feedback in our new eBook, “How Restaurant Brands Can Get Better Guest Feedback.” But thanks to modern data analysis tools, segmenting guests into surveyable groups has never been easier.

Feedback 45

Feedback Surveys Personalization Marketing 45

Enghouse Interactive

OCTOBER 27, 2021

The analysis of the end-to-end Customer Journey t hrough Voice of the Customer (VoC) programs, along with every call, email, text, or web chat, have become important elements in helping your organization properly focus those CX investments. Download our Artificial Intelligence eBook Listen. AI Insights Lays Out How. Understand.

Upselling 83

Upselling Contact Center Analytics Surveys 83

Uniphore

AUGUST 31, 2021

Unsupervised learning is best suited for things like: Exploratory analysis (i.e., In addition, Uniphore acquired Emotion Research Lab earlier this year, a move that will add serious depth to existing conversational analysis through facial analysis and eye-tracking. you don’t know exactly what you’re looking for).

Contact Center 40

Contact Center Feedback Sales Personalization 40

PeopleMetrics

MARCH 14, 2016

Analysis paralysis is a common problem we hear from prospects. A strong customer experience management solution can help you prioritize your to-do list, so you can get past analysis and get to work improving customer experience. Customer experience management solutions are powerful tools for any business.

Customer Experience 79

Customer Experience Management Feedback Metrics 79

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills include relationship-building, analysis of trends, prospect identification, and project management. This type of analysis is crucial to the success of any new venture. You can also offer them advice or links to eBooks they may be interested in. Fortunately, there are many ways to acquire these skills.

Morale 48

Morale Sales Scripts CRM 48

Noble Systems

MAY 11, 2021

The better the speech recognition engine, the more accurate the analysis. With real-time analysis and personalized coaching for live conversations, Noble Conversations Analytics Now helps you achieve faster response times and improved customer service. Ebook: Learn From Every Customer Conversation .

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Inbenta

JANUARY 13, 2020

Download our ebook: “E-commerce: the bot as a product advisor and reinsurance tool”. A chatbot is not intended to replace humans, it is simply there to manage tedious and repetitive tasks, allowing human agents to focus on missions with a greater added-value. Would you like to go further? .

Chatbots 109

Chatbots Customer Experience Management Technology 109

aircall

AUGUST 5, 2022

Teamleader segments their leads into “trials” (those who respond to a CTA and test their software for free for two weeks) and the “non-hand-raisers” (who interact with the Teamleader product through ebooks, newsletters, and webinars but don’t complete a free trial). . “I I t helps to narrow down the various life cycle stages of a lead.

Sales 62

Sales SaaS Marketing Personalization 62

Netomi

APRIL 19, 2022

Learn more about the importance of CX in gaming in Netomi’s ebook : Pleasing A Tough Crowd: Online Games and the New Imperative for Customer Experience! . With intelligent support ticket routing and analysis, complex issues are escalated to human agents, immediately.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Calabrio

JUNE 27, 2017

If this describes your organization, the best course of action may be to conduct a Total Cost of Ownership analysis to truly understand both the hard and soft costs of your vendor relationship. That’s why we’ve created this TCO ebook. Download our TCO ebook. At Calabrio, we believe our customers are our greatest assets.

Contact Center 45

Contact Center Feedback Personalization Customer Experience 45

Inbenta

SEPTEMBER 12, 2022

A well managed knowledge base can be a great source of information from the analysis of the content performance. Download our Ebook for free! Then, centralizing all the information you provide on your processes, products or services can help you keep them updated on a regular basis. Want to give it a try?

Chatbots 52

Chatbots Self service Engineering Customer Care 52

Infinity

JANUARY 24, 2019

To help get you started, we have run a quick bit of analysis on over 800,000 calls that were made to a wide mix of leading property developers over the last two years. Make sure you download our new eBook on the tech trends for marketing new homes. Download the eBook for free right here. 1) Brands and mortar.

Marketing 40

Marketing Sales 40