AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. and capabilities How does Amazon Rekognition Bulk Analysis work for Content Moderation How to improve Content Moderation prediction with Bulk Analysis and Custom Moderation Content Moderation Model Version 7.0 Choose Start Bulk Analysis.

APIs 111

APIs Advertising Enterprise Technology 111

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. However, this manual sentiment analysis has its limitations and challenges.

Feedback 83

Feedback Banking Chatbots Automotive 83

AWS Machine Learning

MARCH 12, 2024

One common reason to engage in data collaboration is to run an audience overlap analysis, which is a common analysis to run when media planning and evaluating new partnerships. The analysis helps determine how much of the advertiser’s audience can be reached by a given media partner. Choose Configure new table.

Advertising 106

Advertising Accountability APIs Best practices 106

Callminer

JUNE 7, 2021

Sentiment and emotion analysis enables businesses to keep track of how customers feel about products and services. This blog shares how these insights deepen customer relationships.

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182

Callminer

JANUARY 26, 2017

A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication with a customer support representative. The post What is Sentiment Analysis?

Best practices 295

Best practices Customer Support Marketing Call Center 295

Genroe

FEBRUARY 26, 2024

The post NPS Segmentation Analysis appeared first on Genroe | Customer Experience | Net Promoter Score. How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.

Feedback 52

Feedback Customer Experience 52

Callminer

JULY 8, 2019

A customer experience analysis is an important tool for identifying potential shortcomings and improving the customer experience.

Customer Experience 207

Customer Experience 207

Callminer

APRIL 29, 2019

Sentiment analysis can be a powerful tool for steering companies to successful outcomes from every customer interaction. Learn more about it here.

Best practices 291

Best practices 291

Genroe

OCTOBER 4, 2023

What can you even […] The post The Critical Differences: Qualitative vs. Quantitative Analysis appeared first on Genroe | Customer Experience | Net Promoter Score. You look at the forms; there are numbers, scales, and paragraphs upon paragraphs of commentary. You pause for a moment to breathe. Where do you begin?

Feedback 98

Feedback Customer Experience 98

Callminer

OCTOBER 2, 2017

Marketers rely on analysis to drive decision-making, forecast outcomes, evaluate the effectiveness of marketing campaigns, identify market opportunities and potential new audiences, and much more.

Marketing 182

Marketing 182

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. With the help of voice and text analytics, the data analysis process is made even easier. That’s where Lumoa comes in.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

CSM Magazine

DECEMBER 4, 2023

Through advanced econometric analysis, we aim to illuminate the deep connection between ESG initiatives and Corporate Financial Performance (CFP). Establishing Econometric Models for ESG-CFP Analysis When choosing an econometric model for ESG-CFP analysis, it’s crucial to find a balance between model accuracy and simplicity.

Government 105

Government Morale Finance industry standards 105

SQM Group

DECEMBER 5, 2023

Sentiment analysis is pivotal in elevating customer experience by providing real-time insights into customer emotions.

Customer Experience 94

Customer Experience Customer emotions 94

Callminer

MARCH 23, 2020

Among the many metrics worth considering to improve your organization's efficiency, sentiment analysis stands out as particularly powerful.

Best practices 182

Best practices Metrics 182

Playvox

OCTOBER 20, 2023

Despite its challenges, it’s critical that contact centers conduct customer sentiment analysis to gain a deeper understanding and meaningful insights into how their brand, products, and service delivery are perceived. What is Customer Sentiment Analysis?

Contact Center 82

Contact Center Coaching Feedback Surveys 82

Call Center Weekly

FEBRUARY 11, 2019

It is therefore vital that attrition be subjected to extensive and continual observation, measurement, and analysis. Cost of Turnover and Break-Even Analysis Hiring and training new employees incurs direct and indirect costs. Satisfied employees mean satisfied customers, which leads to profitability.”

Finance 185

Finance Advertising Contact Center Call Center 185

Calltools

JANUARY 24, 2024

One way to gauge your customers’ experience is through sentiment analysis during their interactions with your contact center. What is Sentiment Analysis? Sentiment analysis allows you to identify essential issues and take steps to remediate them. You need to understand exactly how you are doing and how to improve.

Customer Experience 52

Customer Experience Call Center Contact Center Self service 52

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

Customer retention 83

Customer retention Enterprise Marketing Surveys 83

AWS Machine Learning

SEPTEMBER 13, 2023

A traditional approach might be to use word counting or other basic analysis to parse documents, but with the power of Amazon AI and machine learning (ML) tools, we can gather deeper understanding of the content. We verify the data and extract specific formatted data tables using Amazon Athena for a QuickSight analysis using a word cloud.

Coaching 107

Coaching Accountability Enterprise Management 107

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. The Shift from Manual to Automated Processes For organizations that have always relied on manual cash flow analysis, shifting from manual to automated cash flow analysis can be difficult.

Technology 52

Technology Management 52

MiaRec

APRIL 21, 2023

As you see Voice Analytic solutions promote their Topic Analysis capabilities, you start to wonder what is so special about organizing calls by topics. Because Topic Analysis is such a versatile tool, it is hard to give a simple answer on how to best use it.

Contact Center 88

Contact Center Morale Analytics 88

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

Tethr

MAY 24, 2023

Learn why tonal sentiment analysis fails to help you understand your customer's complete experience. Where are you on the sentiment analysis spectrum?

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63

ProProfs Blog

JANUARY 30, 2022

Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. Here, we will look at a few quantitative data analysis methods that you can choose to analyze your next data research project effectively. MaxDiff Analysis. TURF Analysis. Gap Analysis. SWOT Analysis. Text Analysis.

Surveys 78

Surveys Finance Personalization Marketing 78

Balto

JANUARY 11, 2024

You can eliminate post-transaction surveys with a new sentiment analysis technique called the sentiment arc. Traditional sentiment analysis evaluates the words a customer is using in a phone, chat, or other conversation to identify whether they are happy, neutral, or upset at the end of an interaction.

Surveys 52

Surveys Customer Service Contact center software Calibration 52

Genroe

MARCH 21, 2024

Unlock the power of customer feedback analysis! The post The Ultimate Guide to Customer Feedback Analysis: Strategies, Tools & Best Practices appeared first on Genroe | Customer Experience | Net Promoter Score. Learn the best methods and tools to drive growth and success.

Best practices 52

Best practices Feedback Customer Experience 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

LiveVox

JULY 27, 2023

Understanding business operations analysis and fulfilling customer needs and expectations have become paramount for sustainable success. In this article, we will […] The post Business Operations Analysis: How To Learn From Past Failures appeared first on LiveVox.

Personalization 76

Personalization Customer Experience 76

Genroe

OCTOBER 17, 2023

Excel is a very functional tool and it has the advantage of being on everyone’s desk.While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.

Surveys 52

Surveys Customer Experience Feedback 52

MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. What Is Sentiment Analysis? What Is Lexicon-based Sentiment Analysis?

Contact Center 66

Contact Center Analytics Customer Experience 66