The ultimate guide to sentiment and emotion analysis


Sentiment and emotion analysis enables businesses to keep track of how customers feel about products and services. This blog shares how these insights deepen customer relationships


Sentiment Analysis Tools Buying Guide


Understanding customer sentiment through interaction analytics is integral to establishing a sustainable growth trajectory. Learn to simplify the process


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What is Sentiment Analysis? Examples, Best Practices, & More


A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication with a customer support representative. Based on a scoring mechanism, sentiment analysis monitors conversations and evaluates language and voice inflections to quantify attitudes, opinions, […]. The post What is Sentiment Analysis?

Decoding Qualitative Data: Methods, Analysis & Examples

ProProfs Chat

In contrast, quantitative data represents the “quantity” or numerical value that can be used for statistical analysis. . Qualitative Data Analysis in 5 Easy Steps. Qualitative data analysis refers to the process of organizing data and making the right interpretation out of it.

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

What is Sentiment Analysis? Tools, Best Practices & More


Among the many metrics worth considering to improve your organization's efficiency, sentiment analysis stands out as particularly powerful

Focusing on tonal sentiment analysis alone is failing your customer conversation analysis strategy


In the era of advanced customer listening, tonal voice of customer sentiment analysis offers a lot less business value than it might suggest. And why won’t tonal sentiment analysis tools and systems equip you to make business decisions or move key CX metrics in your organization?

A Customer Churn Analysis Checklist


Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.

Battling Bias in Analysis

Maru Group

It is less common, but no less important, to think about how biases and heuristics influence our analysis and the insights we generate. The post Battling Bias in Analysis appeared first on Maru/Matchbox. “Don’t believe everything you think.”. Bumper sticker.

7 Step Guide to Perform a Customer Churn Analysis


That’s why performing a customer churn analysis can be powerful in the endeavor to increase customer retention. We dive into seven steps for a successful customer churn analysis. . What is a Customer Churn Analysis ? 7 Steps to Perform Customer Churn Analysis.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

Customer Profitability Analysis


What is Customer Profitability Analysis ? Customer profitability analysis allows you to segment your customers by their profit contribution to your business. To calculate Customer Profitability Analysis, you’ll need to analyze a lot of data but being specific it starts with two.

Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty


These are difficult questions to answer but Kano analysis is one tool that you can use to help you make a decision. The post Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Attrition Analysis & The Psychology of Disengagement

Call Center Weekly

It is therefore vital that attrition be subjected to extensive and continual observation, measurement, and analysis. Thorough analysis that encompasses the impact of attrition on finances, productivity, efficiency and your brand image over time will allow you to develop strategies to mitigate the concluded risks, while potentially providing clues as to the reasons behind them.

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make


The value of reporting & analysis. Workforce Management Reporting AnalysisThanks to Ian Robertson of The Forum and Simon Waldron of injixo for their valued contributions to this post.

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

13 Must Have Win Loss Analysis Interview Questions


Looking to run some win loss analysis interviews but you’re not sure what to ask. See our guide on how to run a great win loss analysis interview for the bigger picture on the process but remember your pre-prepared win loss analysis questionnaire is just […].

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Follow Six Steps to a Successful Customer Journey Analysis


A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product and brand. Understand the Goals of Customer Journey Analysis.

Cost-benefit analysis of moving to the cloud


The post Cost-benefit analysis of moving to the cloud appeared first on Talkdesk The dramatic events of 2020 forced organizations to change the way they operate on so many levels.

Churn-Renewal Analysis: Should you bother?!

CSM Practice

Therefore, SaaS companies must focus on understanding and reducing churn through analysis. Understanding the numerous reasons for customer churn enables SaaS business to conduct better churn analysis, mitigate churn, increase customer retention, and consequently increase revenue.

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2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

Attribution Analysis in Google Analytics: How to Use & Select The Right Model


But accurate attribution depends on putting the right marketing attribution model and tools in place to support analysis. In this blog, we’ll provide a brief overview of attribution modelling and analysis. How can I use Google Attribution as part of my wider analysis?

How to Do SaaS Competitive Analysis: The 2021 Guide


In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis. What is Competitive Analysis? Conduct a SWOT analysis.

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Root Cause Analysis in the Contact Center

Taylor Reach Group

It always amazes me how Contact Center managers, their direct supports, and their superiors often fail to use one of the best tools at their disposal, Root Cause Analysis. According to Wikipedia, “ Root cause analysis (RCA) is a term used to denote a class of problem-solving methods aimed at identifying the root causes of problems or events. By: Colin Taylor.

How To Use CX Data Analysis For The Biggest Impact


The post How To Use CX Data Analysis For The Biggest Impact appeared first on Livevox. Most business leaders would agree that customer experience data is a valuable source of information.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

How to conduct Churn Analysis?


Sample Playbook for Churn Analysis, which gets triggered automatically as soon customer churn. Simply put : Churn is inevitable but a detailed analysis will help you get control of unexplained churn and surprise churn. The post How to conduct Churn Analysis?

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How to choose the right text analysis software


What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS


VIDEO: Sentiment Analysis and What to Do with It


Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI).

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What is Sentiment Analysis and How Do You Do It?


The post What is Sentiment Analysis and How Do You Do It? Customer and agent experiences are two points on the continuum of customer service. If you want to improve that service, you need insight into both areas.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

dashboards that take the analysis burden off the. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Smart Home Market Analysis – Expectations vs. Reality


The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate.

Customer Profitability Analysis: Definition, Formula, Benefits


Customer profitability analysis is intended towards that. Customer Profitability Analysis Definition. Finally, when you have the annual profit, the customer profitability analysis calculation goes like this: CPA = (Annual profit) x (no.

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Introducing: Voicemail Sentiment Analysis


The post Introducing: Voicemail Sentiment Analysis appeared first on FluentStream. If you receive an angry message from a client, or a positive message with some great feedback, it’s important to know about it right away. We’re all too familiar with. Read More. Features Updates & Improvements

Audio Deep Dives: Listening Analysis Made Simple

Call Center Weekly

When we talk about “Deep Dives” or listening analysis, we are generally talking about taking a random sample of calls and listening for specific criteria within the audio. Do Keep questions clear and concise – It is important to keep the wording of your questions or standards clear in order to avoid confusing auditors (if you are performing a listening analysis with more than one person).

Sentiment Analysis : Key To Empathetic Customer Service


Customer Service Customer Support sentiment analysisGood brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying how they feel about their products and services. To meet the raising customer expectations, real-time insights about customer sentiments can come handy for service agents to engage with them in a highly personalized manner and deliver empathetic service.

The Top 50 Marketing Analytics & Data Analysis Certifications & Courses


Big Data represents a major opportunity for companies to turn all this readily available data into business intelligence and transform decision making

Setting the Foundation for Your Customer Strategy with a SWOT Analysis


Creating a long-term plan for every client in your company's book of business isn't just a valuable habit for growing revenue and building a stronger relationship.

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You Need a SaaS Churn Analysis ASAP. Here’s Why.


A SaaS churn analysis is more than a quick calculation of your customer churn rate. SaaS Churn Analysis Benefits. Ultimately, a SaaS churn analysis helps ensure enterprise stability. The Value of Churn Analysis During a Crisis. Conducting an Effective Analysis of Churn.

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Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain


However, if you want an even bigger ROI and to reduce the chance of churn across all of your customers, implement root cause analysis (RCA) on each and every recover alert. What is Root Cause Analysis (RCA)? The extra steps required for root cause analysis can powerfully improve ROI.