Netomi

APRIL 19, 2022

Learn more about the importance of CX in gaming in Netomi’s ebook : Pleasing A Tough Crowd: Online Games and the New Imperative for Customer Experience! . Customers today desire self-service options, many preferring to resolve their own issues without involving customer support agents – and gamers are no exception to this trend.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Inbenta

SEPTEMBER 12, 2022

Then, centralizing all the information you provide on your processes, products or services can help you keep them updated on a regular basis. A well managed knowledge base can be a great source of information from the analysis of the content performance. Self-service automation tools are the best ally of support teams.

Chatbots 52

Chatbots Self service Engineering Customer Care 52

Noble Systems

FEBRUARY 20, 2019

Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

Noble Systems

MAY 11, 2021

The better the speech recognition engine, the more accurate the analysis. Self-service 24/7. ASR can provide self-service options, creating additional capacity during peak times and after business hours. Ebook: Learn From Every Customer Conversation .

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) For more on this topic, see our eBook Guide to Call Center Metrics.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Noble Systems

FEBRUARY 20, 2019

Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.

Contact Center 51

Contact Center Journey mapping Self service Cloud contact 51

TeamSupport

JUNE 29, 2018

Click here to download our eBook explaining the ticket triage process! Not only is it helpful to keep a historical log of tickets so you can refer to past inquiries, but it also provides you with the opportunity to conduct analysis. 4) You Have No Self-Service Option. 3) You Have No Historical Log of Tickets.

Self service 40

Self service Transportation Healthcare Education 40

Enghouse Interactive

OCTOBER 27, 2021

The analysis of the end-to-end Customer Journey t hrough Voice of the Customer (VoC) programs, along with every call, email, text, or web chat, have become important elements in helping your organization properly focus those CX investments. Download our Artificial Intelligence eBook Listen. AI Insights Lays Out How. Understand.

Upselling 83

Upselling Contact Center Analytics Surveys 83

aircall

JULY 7, 2021

Self-Service Analytics. Self-service analytics mine data from self-service communication channels, such as FAQs, blogs, and ebooks. Self-service analytics identify the most searched keywords, questions, and phrases so you can create better self-service channels.

Call Center 62

Call Center Analytics Self service Sales 62

Nicereply

SEPTEMBER 28, 2021

Lastly, besides offering a great survey tool, Nicereply has an extensive collection of ebooks, podcasts, and other documents for customer support folks looking to expand their knowledge. Customer service analytics. Data analysis tools. Features: Multi-channel data collection. Customizable branding. Customizable templates.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. 2021 will be the year of proactive analysis of customer needs and working towards the same.”

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Comm100

JUNE 5, 2018

First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold. Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

Vistio

APRIL 2, 2022

I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. Yeah, I think the first thing is just starting with the agent self-service experience. So I think that’s really important. As we talked about, I’ve been doing this a long time. all those things.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Mindtouch

MARCH 16, 2020

Connecting with Customers from Start to Finish Learn why meeting the demands of today’s customer self-service journey requires next-generation knowledge management. Download the free ebook. Are your highest-volume cases clustered around low-touch, repeat issues that might otherwise be handled by self-service?

Self service 105

Self service Abandon rate Customer effort Contact Center 105

CSM Magazine

MARCH 15, 2023

This means collecting information from across all channels, making it available to support both self-service and contact centre operations, and also ensuring that key customer insights are shared consistently with other relevant parts of the business. About the Author Kevin McGachy is Head of Solutions at Sabio Group.

CRM 52

CRM Chatbots Self service Technology 52

Noble Systems

JULY 24, 2020

Self-service tools are growing in popularity and functionality. Collector-owned accounts maintain the continuity of the customer relationship and personalized service, and account familiarity helps increase customer satisfaction and can improve payment performance. SPEECH ANALYTICS with Data Mining, Analysis & Evaluations.

Call Center 87

Call Center Technology Gamification Analytics 87

TeamSupport

DECEMBER 7, 2018

For example, typing “I need to reset my password” into chat will suggest self-service links about resetting log-in information right in the chat window. Click here to download our eBook on mastering self-service with B2B customers!

Customer Service 74

Customer Service Self service B2B Education 74

Global Speech Networks

JANUARY 10, 2022

Automation and self-service options give customers the ability to interact quickly and simply with your organisation. Chatbots and virtual agents provide fast, personalised customer service without replacing the human element of your contact centre. Quality Management .

Brand ambassadors 52

Brand ambassadors Virtual Agent Quality management Analytics 52

Netomi

SEPTEMBER 20, 2021

The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP. Sentiment analysis for contextual next best action. Self-service APIs to help you create, manage, test and publish custom skills. Key features.

Chatbots 126

Chatbots APIs Surveys Analytics 126

ViiBE Blog

JANUARY 22, 2021

In an effort to provide the smoothest customer interaction possible, we have modified our after-sales approach to really focus on the element of self-service. ViiBE is the tool that companies can use to promote this self-service. What strategy adjustments have you made following the latest market trends?

virtual call center 52

virtual call center Technical Support Engineering Self service 52

Noble Systems

MAY 20, 2021

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. Ebook: Learn From Every Customer Conversation. All right, last question.

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the CRM software vendor offer a self-service customer portal where customers can pay invoices, view support tickets, and collaborate with your company?

CRM 41

CRM Multichannel Marketing Accountability 41

NobelBiz

JANUARY 30, 2024

Defining Call Blocking Call blocking is essentially a technology used by phone service providers and/or individuals to prevent certain phone numbers from making incoming calls. User Behavior Analysis : Another critical input for Adaptive Call Routing is user behavior. By monitoring how users interact with calls (e.g.,

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103