CSM Magazine

MAY 9, 2024

The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP.

APIs 52

APIs CRM Engineering Contact Center 52

AWS Machine Learning

MAY 31, 2024

By bridging the gap between raw genetic data and actionable knowledge, genomic language models hold immense promise for various industries and research areas, including whole-genome analysis , delivered care , pharmaceuticals , and agriculture. Lastly the model is tested against a set of known genome sequences using some inference API calls.

Biotechnology 83

Biotechnology Scripts Healthcare APIs 83

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity. Targeted sentiment use cases.

APIs 67

APIs Contact Center Feedback Analytics 67

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 114

APIs Healthcare Scripts Enterprise 114

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM APIs 52

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. As for 2018 enhancements, we’ll be PCI compliant — to offer our customers the convenience of verbal over-the-phone payments — as well as GDPR compliant to ensure the security of our EU customers’ personal data. Looking Forward. The future is bright.

call center software 59

call center software Call Center First call resolution Technical Support 59

CSM Magazine

APRIL 26, 2024

One efficient method involves automating data collection through the use of APIs (Application Programming Interfaces) or connections with systems, like Human Resource Information Systems (HRIS) or Customer Relationship Management (CRM) software. This eliminates data entry and decreases the likelihood of errors.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

MAY 24, 2023

Additionally, we can use the Amazon Textract Analyze Lending API in processing mortgage documents. The document pages are then automatically routed to Amazon Textract text processing operations for accurate data extraction and analysis. This helps identify top risk indicators and analyze fraud patterns across the data.

APIs 71

APIs Metrics Management Personalization 71

Comm100

OCTOBER 19, 2022

Personal Scan. 6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. In other words, this is the chatbot feature that mines for the user’s mood to enhance communication and make it feel like the customer is speaking to a real person.

Chatbots 91

Chatbots APIs Analytics Upselling 91

AWS Machine Learning

APRIL 11, 2023

They also estimate the user’s age using facial analysis before allowing access to age-restricted content. This can deter a bad actor using social media pictures of another person to open fraudulent bank accounts. User age verification – You can deter underage users from accessing restricted online content.

APIs 78

APIs Accountability Government Healthcare 78

AWS Machine Learning

APRIL 5, 2023

In this post, we demonstrate how to use Amazon Rekognition to perform image analysis. The celebrity recognition feature in Amazon Rekognition automatically recognizes tens of thousands of well-known personalities in images and videos using ML. For example, in the sample API response, the width of the bounding box is 0.1,

APIs 78

APIs Entertainment Personalization Accountability 78

AWS Machine Learning

MARCH 25, 2024

Examples of such information are personally identifiable information (PII), personal health information (PHI), and payment card industry (PCI) data. Applications must have valid credentials to sign API requests to AWS services. You can protect your sensitive data both in transit and at rest with strong encryption.

Best practices 82

Best practices APIs Transportation Personalization 82

Creative Virtual

MARCH 24, 2023

However, today I want to discuss a GPT feature that is largely overlooked in media coverage: the embeddings endpoint in the OpenAI API. Personally, I prefer to use the term ‘vectorisation’ instead of ’embedding’ The idea to turn individual words into vectors is about 10 years old now. Vectorise away!

APIs 52

APIs Personalization 52

ShepHyken

OCTOBER 20, 2017

The technical implementation combines a collection of technologies — chatbots, micro-applications, knowledge center, widgets, a dialog engine, engagement engine, APIs, etc. Applied to a target task, it can serve a purpose beyond the mere novelty displayed in consumer AI personas, but it does not replace the person.

Enterprise 218

Enterprise Engineering APIs contact center solutions 218

NobelBiz

MAY 25, 2023

This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

AWS Machine Learning

AUGUST 4, 2023

Businesses can act on their predictions by seamlessly integrating custom models into Salesforce workflows, leading to improved efficiency, decision-making, and personalized experiences. We also provided an automated solution to deploy the SageMaker endpoints as an API using a SageMaker Projects template for Salesforce.

APIs 74

APIs Engineering Enterprise Technology 74

Cincom

MAY 8, 2024

for reaching each profile Map typical pain points and motivations at every stage, from awareness to consideration to purchase Adapt tone, length, content format, and complexity to align with the customer analysis above In essence, one-size-fits-all communication does not maximize engagement or conversion. and learn more.

Best practices 52

Best practices Metrics Education CRM 52

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. How are JustCall’s Sales Dialer and Mojo Dialer different?

Real estate 52

Real estate CRM APIs Sales 52

JustCall

FEBRUARY 2, 2024

PhoneBurner’s measly one-hour dialer trial hardly scratches the surface when you’re considering a $7500+ annual bill for a five-person team. No more frantic screen-switching between separate apps for calls, texts, data analysis, and reporting. Optimize efficiency, personalize outreach, and watch your sales engine roar.

Sales 52

Sales APIs Engineering CRM 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection. Personalization and targeting capabilities.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

AWS Machine Learning

AUGUST 15, 2022

This extracted data is often used to gather insights via data analysis, or sent to downstream systems such as databases or transactional systems. It can perform sentiment analysis to determine the sentiment of a document in real time using single document or batch detection. label = [name for name in names if(name in document)].

APIs 72

APIs Banking Finance Analytics 72

OrecX

JUNE 22, 2022

For call analysis, you require certain elements in a call recording system that not all recorders have. These include: Dual channel audio capture - Recording the agent and the customer on separate, distinct channels so the parties can be isolated upon playback to clearly hear what each person said.

APIs 71

APIs CRM Analytics Personalization 71

Cincom

MAY 8, 2024

This allows personalized content to be automatically distributed across different communication channels and touchpoints. We’ll uncover leading practices for earning trust and referrals at scale and how CCM software streamlines the creation, coordination, and analysis of elevated messaging. What is a CCM?

Analytics 52

Analytics Enterprise Best practices Personalization 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents. Extract default entities with the Amazon Comprehend DetectEntities API. The response from the DetectEntities API includes the default entities. Extraction phase.

Analytics 77

Analytics APIs Healthcare Big data 77

NobelBiz

FEBRUARY 14, 2023

By having a thorough customer view, contact centers can better understand their clientele and provide more personalized service. And with this information, contact centers can offer a more personalized service to their customers. The data usually includes information such as customer demographics and purchase history.

Contact Center 52

Contact Center CRM Journey mapping Government 52

CSM Magazine

APRIL 12, 2023

Open APIs (Application Programming Interfaces) and hundreds of prebuilt integrations make customization straightforward and seamless. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.

APIs 52

APIs Coaching Analytics Morale 52

AWS Machine Learning

JULY 18, 2022

In a previous post , we described a typical identity verification workflow and showed you how to build an identity verification solution using various Amazon Rekognition APIs. Applications invoke Amazon API Gateway to route requests to the correct AWS Lambda function depending on the user flow. Amazon S3 stores all the face images.

APIs 73

APIs Real estate Accountability Enterprise 73

JustCall

JANUARY 5, 2023

Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights. Because it includes the most advanced analysis features, Genesys is the ideal tool for market research. What is Speech analytics?

Analytics 52

Analytics Coaching Call Center APIs 52

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Customers seek around-the-clock, personalized and efficient support to solve their issues through the digital channel that is most convenient for them.

Banking 114

Banking Contact Center APIs Cloud contact 114

COPC

OCTOBER 26, 2023

We refer to this as giving the LLM amnesia, just like a person with amnesia who can communicate with language but can’t remember anything. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI.

Technology 76

Technology Customer Experience APIs Consulting 76

SmartAction

NOVEMBER 1, 2023

We’re talking elite customer service solutions here: Omnichannel self-service via voice , chat , and SMS Integration not only with your contact center but also with your business apps Deliver 24/7 personalized customer support An average of 66% operational savings How It Works Conversational AI works with voice, SMS, and chat.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. There are also many other important differences between the two (i.e.,

Sales 52

Sales APIs Scripts Analytics 52

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. creating visualizations such as charts).

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

JANUARY 12, 2023

However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management. They include logs from over 200 Amazon ECS apps across test and prod environments in Fargate that push logs into Logstash.

Engineering 108

Engineering APIs Accountability Metrics 108

Jon Arnold

OCTOBER 3, 2017

Not only that, but most forms of enterprise messaging are automated – such as reminders - not person-to-person. Each one needs a detailed analysis, but that will be for another time. These drivers aren’t as strong in the enterprise, so the adoption of messaging applications isn’t as common.

Marketing 40

Marketing Contact Center APIs Enterprise 40