How to Transform the Customer Experience
ShepHyken
FEBRUARY 26, 2020
In Matt’s words, “The world is now on-demand and highly personalized. Personalization is a hot topic, and “on-demand” is about giving the customer what they want when they want it. It is a prime example of being easy and frictionless. ® is another great example. someone—actually, most people—will say, “Amazon.”
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