How to Use Social Media as a Customer Service Channel (+ Examples from Brands)
ShepHyken
APRIL 23, 2021
This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. Even something as simple as taking the chat off the public forum and into direct messages (DMs) can do wonders for the customer experience , see the example below of how this is done: . 5 brand examples of great customer service on social media .
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