Nicereply

MARCH 26, 2019

Whether you’re a customer trying to get help or an agent working in technical support, it’s critical to write a great bug report to get the issue fixed quickly. When you include a lot of detail in your first email, it creates a more compelling case and drive for the engineering team to resolve the problem.

Engineering 85

Engineering Technical Support Personalization Accountability 85

Thinq

OCTOBER 6, 2017

the average consumer still prefers authentic, human-to-human voice support. In fact, voice still accounts for roughly 50% of all contact center interactions. Automated savings with thinQ’s intelligent Toll-Free LCR engine. Live technical support to ensure hassle-free integration and troubleshooting.

Contact Center 55

Contact Center Technical Support Interactive Voice Response Call Center 55

Back Office Centers

AUGUST 10, 2022

You may increase productivity and cut costs by delegating non-core duties like marketing, accounting, human resources, and IT. This covers a variety of fields, such as accountancy, finance, engineering, virtual assistants, and software development. ” · IT Support. Marketing and PR.

outsourcing 40

outsourcing Business Process Outsourcing Technical Support Finance 40

SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Operate as the main point of contact for clients, answering any queries or concerns they might have regarding their accounts.

Technical Support 19

Technical Support Journey mapping Accountability Engineering 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Aid clients in achieving their goals.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JANUARY 12, 2023

Manage account renewals for your customer base, collaborating with group managers on quarterly business reviews, retention strategy and upsell initiatives. Identify opportunities for expanded use of the platform and integration into the accounts business process. Apply here: [link].

Technical Support 19

Technical Support Engineering Best practices Upselling 19

Spearline

JUNE 24, 2021

Unfortunately, businesses rarely account for the soft ROI, which can also be achieved through the investments they make. " Alain Rodriguez, Technical Support Lead, Global Call Forwarding. Often, it is viewed as quantifiable, fiscal measures such as the revenue generated or cost savings. Customer experience & retention.

Telecommunications 72

Telecommunications Advertising Technical Support Finance 72

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. owning SMB and Enterprise account adoption, renewals, and growth across all industries.

Upselling 19

Upselling Enterprise Technical Support Finance 19

CustomerSuccessBox

NOVEMBER 2, 2021

This is also the preferred method for high-priority accounts. Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. But with how tricky the danger zone is, you will find CSMs grasping at straws during account handovers.

Sales 52

Sales Engineering Upselling Customer retention 52

Vcaretec

APRIL 10, 2023

The outsourcing provider typically has specialized software and trained personnel to handle various types of customer inquiries, complaints, and technical support issues on behalf of the organization that hires them.

outsourcing 52

outsourcing Call Center Best practices Advertising 52

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Deliver feedback to Product and Engineering based on customer needs and requests.

Upselling 19

Upselling Engineering Technical Support Metrics 19

Hodusoft

MARCH 22, 2023

While deciding the budget, take your fixed costs, variable costs, as well as income sources into account. Hire a team of qualified professionals and build them A team of qualified professionals includes customer service representatives, technical support specialists, sales representatives, and more.

Call Center 52

Call Center call center software CRM virtual call center 52

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses.

Technical Support 19

Technical Support Engineering outsourcing Management 19

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. These rules need to take into account a variety of factors such as agent availability, customer needs, call priority, and more.

Management 52

Management First call resolution Contact center software Call Center 52

SmartKarrot

NOVEMBER 29, 2022

Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk, and provide guidance as necessary. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Technical Support Accountability Engineering 19

SmartKarrot

JANUARY 17, 2023

Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. You will collaborate with the technical support, R&D, product and other internal teams. Track accounts to identify churn risk and work actively to eliminate that risk. Apply here: [link]. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

AUGUST 3, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

SmartKarrot

MAY 27, 2022

Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Track accounts to identify churn risk and work proactively to eliminate that risk. Apply here: [link].

Technical Support 19

Technical Support Upselling Accountability Engineering 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base.

Education 61

Education Engineering B2C Technical Support 61

AWS Machine Learning

AUGUST 3, 2023

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. in Biomedical Engineering from RWTH Aachen university, Germany, with a focus on Medical Imaging. He provide technical support for customers through their AI/ML journey on the AWS cloud. Srikrishna has an M.Sc

APIs 63

APIs Scripts Engineering Technical Support 63

NobelBiz

AUGUST 22, 2023

Engineered for impeccable voice quality and unswerving call reliability, it streamlines operations without requiring extra infrastructure. Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%.

voip 98

voip Telecommunications Contact Center Contact center software 98

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. A check engine light forced an unexpected trip to the mechanic. Pressed the number for technical support. Let me tell you why. Actually, allow me to gush. She did it primarily over the phone.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Work with the technical account team as needed for customer success. Address escalated client issues with speed and urgency.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Drive positive customer experiences that create customer surprise and success.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

NOVEMBER 18, 2021

Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption. Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Apply here: [link].

Technical Support 19

Technical Support Best practices Metrics Feedback 19

ProProfs Blog

SEPTEMBER 28, 2018

Joshua Bentley Partner, Engineer of Remarkable CX at Moxi Works. If this is a chat in a technical support environment, the transcript of the resolution should be provided to the customer so that they can incorporate that solution into their knowledge base. Tweet this. Must Read : Why you should use live chat ? Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

MAY 26, 2021

Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Meet team revenue targets for renewals and growth.

Engineering 10

Engineering Technical Support Government Coaching 10

SmartKarrot

MARCH 3, 2021

Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Finance 10

Finance Engineering Coaching Morale 10

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. He also owns and operates Toister Performance Solutions, Inc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Be the customer’s technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal).

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JUNE 24, 2020

As an Engagement Manager, You will be leading the delivery of professional services and ensure successful delivery of engagements, partnering with Enigma Engineering and Product, to oversee execution and on-going support. Role: Engagement Manager, Professional Services Location: Newyork, US Organization: Enigma Technologies, Inc.

Technical Support 10

Technical Support Finance Coaching Engineering 10

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Conduct regular business review meetings with key accounts.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10