Accountability Engineering Technical Support Upselling 
SmartKarrot
MARCH 20, 2023
Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. creating and carrying out chances for upselling and expansion. expansion of brand-new goods.
CustomerSuccessBox
NOVEMBER 2, 2021
This is also the preferred method for high-priority accounts. Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. But with how tricky the danger zone is, you will find CSMs grasping at straws during account handovers.
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SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Aid clients in achieving their goals.
SmartKarrot
JUNE 9, 2022
Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Deliver feedback to Product and Engineering based on customer needs and requests.
SmartKarrot
JANUARY 12, 2023
Manage account renewals for your customer base, collaborating with group managers on quarterly business reviews, retention strategy and upsell initiatives. Identify opportunities for expanded use of the platform and integration into the accounts business process. Apply here: [link].
SmartKarrot
JANUARY 17, 2023
Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. Apply here: [link]. Apply here: [link].
SmartKarrot
MAY 27, 2022
Maintain a balanced proactive/reactive relationship with your assigned accounts. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Apply here: [link].
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