Nicereply

MARCH 26, 2019

Whether you’re a customer trying to get help or an agent working in technical support, it’s critical to write a great bug report to get the issue fixed quickly. When you include a lot of detail in your first email, it creates a more compelling case and drive for the engineering team to resolve the problem.

Engineering 85

Engineering Technical Support Personalization Accountability 85

Hodusoft

MARCH 22, 2023

Or do you intend to provide customer support or customer service? Some people do the same to provide excellent customer service and offset negative impacts on their revenue resulting from poor customer service (businesses in the U.S. alone lose about $75 billion in revenue because of poor customer service.)

Call Center 52

Call Center call center software CRM virtual call center 52

SmartKarrot

APRIL 18, 2023

Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses. Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction.

Technical Support 19

Technical Support Engineering outsourcing Management 19

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. These rules need to take into account a variety of factors such as agent availability, customer needs, call priority, and more.

Management 52

Management First call resolution Contact center software Call Center 52

SmartKarrot

NOVEMBER 9, 2022

Role: Director of Customer Success Location: Denver, CO, United States Organization: Homebot As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Expand the revenue in accounts through cross-selling and up-sell referrals. Apply here: [link].

Real estate 19

Real estate Consulting Consulting Technical Support 19

ProProfs Blog

SEPTEMBER 28, 2018

Or is it the lack of a medium that helps you keep your customers and site visitors engaged with the brand that ultimately leads to a delightful experience? You lack a medium that helps you provide 24/7, instant customer support that builds a delightful customer experience journey. Tweet this. Tweet this. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

NobelBiz

AUGUST 22, 2023

Engineered for impeccable voice quality and unswerving call reliability, it streamlines operations without requiring extra infrastructure. Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%.

voip 98

voip Telecommunications Contact Center Contact center software 98

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

REVE Chat Blog

OCTOBER 10, 2019

Business Insider reports say 67% of consumers worldwide used a chatbot for customer support. Businesses are making their way into the digital era by implementing the customer service chatbots on websites, apps, social media to help customers and drive engagement. Online support. Technical support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. He also owns and operates Toister Performance Solutions, Inc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

JUNE 24, 2020

As an Engagement Manager, You will be leading the delivery of professional services and ensure successful delivery of engagements, partnering with Enigma Engineering and Product, to oversee execution and on-going support. Develop Strategic relationships with customers and ensure customer satisfaction, retention as well as expansion.

Technical Support 10

Technical Support Finance Coaching Engineering 10

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams.

Technical Support 88

Technical Support Analytics APIs Engineering 88

SmartKarrot

JUNE 21, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Enterprise 3

Enterprise SaaS Technical Support Accountability 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

Cincom

MAY 3, 2024

Seamless integration: Tight integration with systems like CRM, ERP, and e-commerce provides easy access to data needed in documents for accuracy and customization. Strong customer support: Because document automation touches many business functions, responsive customer support ensures users can get answers and guidance efficiently.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

JustCall

AUGUST 8, 2022

Google account users in the United States and Google Workspace customers in the United Kingdom, the Netherlands, Denmark, Portugal, France, Spain, Sweden, Switzerland, and Canada can get a virtual phone number Number Porting Available Available only to personal accounts in the US. Reliable Customer Support.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

JUNE 29, 2022

Digital PBX accounts are typically managed by software applications running on dedicated servers or virtual machines. Yes, since the business needs have evolved and sales and customer support teams require more features from their phone systems, the traditional PBX systems are nearing their inevitable death. Rich analytics.

voip 52

voip Education Sales Technical Support 52

JivoChat

MARCH 2, 2022

By choosing the right platform for your shop, you will see how having the proper tools can simplify tasks such as adding products, managing inventory, offering customer support, and creating marketing campaigns. . The system supports over 100 external payment gateways. Custom domains. 24/7 customer support.

Banking 75

Banking Technical Support Sales B2B 75

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Nicereply

MARCH 13, 2020

Avoid bombarding customers with a bunch of unrelated emoticons or gifs just to force fun and positive interaction. Example: Hey Support! I’m having the hardest time creating a new account for my new employee. Harvey Port, Technical Support. Using white space in emails: Dear Support, . Customer Support Lead.

APIs 101

APIs Accountability Customer Support Technical Support 101

JustCall

MAY 1, 2023

Customer Support JustCall JustCall offers dedicated chat and email support options. Additionally, it also grants access to a comprehensive Help Center that can address all your frequently asked queries, which is quite a useful feature as your agents need not be active all the time to address customer concerns.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NobelBiz

FEBRUARY 22, 2022

Fraudulent phone calls are one of the most prevalent ways for social engineers to gain and misuse sensitive company information. Customer support A VoIP system failure can have catastrophic financial consequences on your busines. Lost productivity, lost business chances, and a tarnished reputation are also consequences.

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines. Customer Experience, have always been there.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

OctopusTech

DECEMBER 7, 2022

Here, all you need is access to an internet connection and a laptop so that you can create an account in the BigCommerce platform and use various apps and tools to create a functional site. 24/7 customer support. Unlimited staff accounts and file storage. 24/7 technical support assistance. 100+ currencies.

Enterprise 12

Enterprise Sales Analytics B2C 12

JustCall

APRIL 5, 2022

If you do some research and have patience, you can bag a VoIP account for free. Yes, these types of accounts are not that easy to utilize as compared to the paid services offered by VoIP service providers. Still, it is possible to set up a free VoIP account just by yourself. VoIP operates on the Internet. VoIP Saves You Money.

voip 40

voip Interactive Voice Response Analytics Sales 40

OctopusTech

NOVEMBER 30, 2022

Steps involved to install an app: Search www.bigcommerce.com/apps/ in the search engine. Customer support. This will guarantee that a particular app provides excellent customer support with minimum errors. Get outstanding technical support. Features: Reduces your customer’s support time.

Sales 12

Sales Analytics Marketing Abandon rate 12

JivoChat

OCTOBER 3, 2021

Receive customized reports. If you need an email marketing platform engineered for mass email campaigns, the bulk email feature is going to positively surprise you. Custom-coded templates. AI Engine product recommendations. Mailify provides a 30-day free trial to get to know the platform better and its features.

Marketing 52

Marketing Analytics Benchmark Engineering 52