SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Upselling 19

Upselling Enterprise Technical Support Finance 19

CustomerSuccessBox

NOVEMBER 2, 2021

This means the communication between the sales team & customer success team should be smooth. This establishes good rapport and enhances the customer experience. High-touch onboarding : If your product is complex, Customer Success would prefer this method. This is also the preferred method for high-priority accounts.

Sales 52

Sales Engineering Upselling Customer retention 52

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. Customers tend to associate the quality of customer service with the quality of the brand itself.

Management 52

Management First call resolution Contact center software Call Center 52

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Coaching 19

Coaching Technical Support Accountability Engineering 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. This can greatly reduce the cost to serve in the long run if customers are set up properly from day one. Account Management / CS Sales. CS Architects / Engineers.

Education 61

Education Engineering B2C Technical Support 61

ProProfs Blog

SEPTEMBER 28, 2018

Or is it the lack of a medium that helps you keep your customers and site visitors engaged with the brand that ultimately leads to a delightful experience? You lack a medium that helps you provide 24/7, instant customer support that builds a delightful customer experience journey. Tweet this. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

NobelBiz

AUGUST 22, 2023

Engineered for impeccable voice quality and unswerving call reliability, it streamlines operations without requiring extra infrastructure. Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%.

voip 98

voip Telecommunications Contact Center Contact center software 98

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

Vonage

MARCH 11, 2016

I recently had a customer service experience over the phone that proved why the phone is still king. Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. It was a very omnichannel experience. Pressed the number for technical support.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

SmartKarrot

NOVEMBER 18, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 4, 2021

Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

JANUARY 7, 2021

Role: SVP of Customer Success Location: Tampa, FL, US Organization: Premiere Onboard As an SVP of Customer Success, you will define strategies to improve customer experience and see the product’s value. Build and manage customer success team. Provide technical support during onboarding and implementation.

Upselling 10

Upselling Technical Support Metrics Education 10

JivoChat

JANUARY 4, 2022

The first step is to create your account, then select the plan that suits your company’s needs best. Webnode provides responsive store templates that are going to enable you to create your ecommerce more easily and offer a good customer experience. Tech Support. Customer reviews. trillion US dollars. .

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

The first step is to create your account, then select the plan that suits your company’s needs best. Webnode provides responsive store templates that are going to enable you to create your ecommerce more easily and offer a good customer experience. Tech Support. Customer reviews. trillion US dollars. .

Analytics 52

Analytics Marketing Engineering Sales 52

REVE Chat Blog

OCTOBER 10, 2019

Artificial intelligence has drastically changed the way businesses interact with their customers. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . What kind of queries do people ask on the website for customer support? Technical support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

CSM Practice

JANUARY 1, 2017

In the on-premise scenario the customer paid a lot to buy something and is running it in-house but you may not know how. To a degree, you have much more control over the customer experience of your SaaS product than that of an on-premise one. This group of people is called Customer Success. Click to Tweet.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Enterprise 10

Enterprise Technical Support Education Engineering 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Bhavika Kochhar. Dana Alvarenga.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 13, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Cincom

MAY 3, 2024

Customer Onboarding New customer welcome packets often involve the manual assembly of generic promotional literature lacking personalization. An integrated automation solution can build customized onboarding kits full of engaging content like: Account summaries with pending orders, ship dates, etc.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

JivoChat

MARCH 2, 2022

All themes provided are fully responsive, meaning your customers can enjoy a great user experience on your online store whether it’s accessed on their desktop computers or mobile devices. . To facilitate the payment process, Shopify payments enable you to accept credit cards without the need for any third-party account.

Banking 75

Banking Technical Support Sales B2B 75

NobelBiz

FEBRUARY 22, 2022

From the initial interaction, you can anticipate your clients’ needs and deliver an exceptional customer experience. Creating a personalized customer experience In 2022, creating a seamless and integrated consumer experience has emerged as the pinnacle of communication.

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

JustCall

MAY 1, 2023

Now, while Nextiva also extends a similar Click-to-Dial functionality, setting it up can be quite a task given that it involves linking Nextiva Voice accounts, Nextiva App, CRMs, etc. Custom Greetings Users can play custom greetings on JustCall even in the basic plan. They will do their best to accommodate you. 5 GetApp 4.2/5

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Get answers to these questions: How many customers will you be servicing? How will you improve the customer experience once implemented? How are you going to make use of data?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Nicereply

MARCH 13, 2020

It will make you look unprofessional and it can result in bad customer experience. Avoid bombarding customers with a bunch of unrelated emoticons or gifs just to force fun and positive interaction. Example: Hey Support! I’m having the hardest time creating a new account for my new employee. Thanks, Stephanie Mozer.

APIs 101

APIs Accountability Customer Support Technical Support 101

OctopusTech

DECEMBER 7, 2022

Here, all you need is access to an internet connection and a laptop so that you can create an account in the BigCommerce platform and use various apps and tools to create a functional site. Unlimited staff accounts and file storage. 24/7 technical support assistance. Consultation and account management.

Enterprise 12

Enterprise Sales Analytics B2C 12

Kayako

MAY 12, 2016

Customer support blogs, and publications. Customer experience goes hand-in-hand with great support. CX Journey is led by Annette Franz, who’s focused on creating remarkable customer experiences. Andrew Spittle is a happiness engineer at Automattic. CX Journey. Trackydacks. Andrew Spittle.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Receive calls on the go.

voip 40

voip Interactive Voice Response Analytics Sales 40

OctopusTech

NOVEMBER 30, 2022

It also becomes important for you to provide a positive customer experience so that shoppers are always motivated to return to your store or inform others about your products and services. There are tons of apps BigCommerce supports from which you can easily boost your sales and profits. Get outstanding technical support.

Sales 12

Sales Analytics Marketing Abandon rate 12