Accountability Consulting Examples Presentation 
Beyond Philosophy
JUNE 1, 2023
For example, we were working for one of the cellular phone companies in the States. They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. Then, I need to change that context.
Callminer
JULY 22, 2020
Presenting affected parties with a clear, concise termination letter is an appropriate formal gesture meant to clarify that their professional relationship with your company has ended, but not all termination letters can or should be handled in the exact same way. Termination Letter Examples. General Employee Termination Example.
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AWS Machine Learning
AUGUST 29, 2022
On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.
Beyond Philosophy
JULY 14, 2022
So as we go through these four theories of humor, let’s consider how we can apply these concepts to business, whether through the contact center, account management, or marketing. . Other examples would be physical comedy, like Fails videos where you watch people slip and fall or crash their go carts or break their ceiling fans.
Beyond Philosophy
DECEMBER 10, 2021
Back when I was working in corporate life, I went to a presentation in London. Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. For example, Bain and Company, where Reichheld worked when inventing the concept, was the first to adopt it. His new metric concept is called Earned Growth Rate.
Beyond Philosophy
JUNE 11, 2021
In my global Customer Experience consultancy, I have refused to work with some organizations. I skipped their project because I didn’t feel like they were serious, and, in my experience, if an organization isn’t serious about their Customer Experience program, then it won’t be successful. Holding Customers Accountable.
Beyond Philosophy
JULY 9, 2020
It presents an opportunity to use what we call a Golden Question. For example, if you were to ask your customers whether they phone or text their friends, you could determine that people who phone are older and people who text are younger or that those that text are more comfortable with technology than those who call.
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